Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Average customer rating
4
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
83
4 Stars
27
3 Stars
13
2 Stars
11
1 Star
17
92%of customers recommend this product.
(
23 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Customer Rating
4
Great sound and battery life!
on April 11, 2021
Posted by: Meghan
from Texas, United States
[This review was collected as part of a promotion.] Overall, I like these headphones! I think their sound quality is really good especially for the price of them. I also love the long battery life. It’s so convenient to not have to charge them as frequently. The ear cushions are very soft and plush so if you like on the ear headphones you’ll love them. So overall great product and you absolutely get what you pay for and maybe even a little more!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sound and connectivity.
on April 9, 2021
Posted by: Poserskater94
from Long Beach, CA, United States
[This review was collected as part of a promotion.] Been using these for week now and they're awesome. Earphones like these you need when you're in the mood to chill at home and listen to your favorite music with bass. My in ear JBL pods are good but lack bass compared to these. For the value as well these are best earphones you can get. Quality sound all around. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Sound quality is nice but break easily
on October 5, 2025
Posted by: Taslima
from Atlanta, Georgia
I had theses headphones for a few weeks now and they already broke. I’m not sure how but the left ear of the headphones are no longer snug on my ear.
Response from jbl.comBy Customer Support, October 6, 2025
Thank you for your feedback. We would like to work with you directly to address your concerns. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Durable and sound great
on November 4, 2021
Posted by: Bob27898087689
from FL
Had mine for 3 years, dropped from 20 feet up on concrete, left outside during a hurricane, and have fallen 100+ and still work great
Written by a customer while visiting jbl.com
Customer Rating
2
Wouldn't recommend
on September 23, 2025
Posted by: Erin Hunter
from Miami, FL
I've had these headphones for about a month now and I would not recommend purchasing them. The headphones themselves feel very tight and uncomfortable on my head, giving me headaches if i wear them for even short periods of time. I've tried adjusting them every which way and they're either too tight and uncomfortable or too loose and don't sit right. The sound quality itself is not bad, audio comes through very clearly and i don't have any issues with it. I do, however, take issue with the fact that after hardly a month of use, the headphones will randomly cease to play audio, despite being fully charged, connected, and having seemingly no reason to be malfunctioning. If my computer screen turns off for even a moment, when i turn it back on, the headphones will no longer play anything, and I have to restart my device and reconnect the headphones time and time again. If i pause whatever it is I'm listening to for even three minutes, the headphones will instantly disconnect- and I get that it's meant to "save battery life", but give me a little longer to get back to what I'm listening to before just deciding to disconnect. My old pair of headphones that are quite literally cracking and falling apart still work better than these, and I don't see myself purchasing anything from this brand for the foreseeable future. The only things i like about this product is the sound quality and relatively long-lasting battery life, but overall I am extremely disappointed and frustrated by these headphones.
Response from jbl.comBy Customer Support, September 24, 2025
We appreciate your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Great value sound, microphone terrible
on January 12, 2022
Posted by: Freelance
from Hunterdon County NJ
For th price these are axgreat value to listen to both music and conversations with. The major drawback is the microphone. On conference calls the microphone is worse than using my speakerphone microphone on my cell phone, desk phone or computer.
By Customer Support, January 12, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the mic quality of our JBL Tune 510BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
3
Good value, but uncomfortable
on April 24, 2023
Posted by: itsloanie
They're no doubt a good value for the price, and look sleek and stylish. The bluetooth connection is also very convenient. But, I have a pretty small head, and these hurt to use after 10 minutes. I'm constantly adjusting them into a different position that still hurts, but just in a different way.
If you're debating between these and a fancy boutique brand, I'd pay the extra money. But if you're debating whether to get these at all, and spending more isn't an option for you, I'd go ahead and get them. I have no complaints about the sound quality or battery life.
By Customer Support, April 24, 2023
We appreciate your feedback on our JBL Tune 510BT. We're sorry to hear that it didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you have other questions or concerns, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
You get what you pay for (for the most part).
on July 14, 2025
Posted by: AbbyDiOG
from Mount Vernon, NY
I purchased this product in early April of 2025. It broke when I was putting it on just a few minutes ago. Currently, it is July 14, 2025. It lasted for 3 months. While the price is fairly cheaper than most other JBL headphones, I expected it to last me a minimum of a year. As far as sound quality, the headphones were amazing (considering the price). It provides a very balanced sound. The bass quality was actually more than expected. Hence the third star. Long story short, if you’re looking for some headphones on the less expensive end, you should probably consider these. While not the best, you basically get what you pay for.
Response from jbl.comBy Customer Support, July 15, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com