Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
98
4 Stars
29
3 Stars
17
2 Stars
12
1 Star
20
92%of customers recommend this product.
(
23 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Customer Rating
5
Good Quality
on December 24, 2025
Posted by: Tony Phong
from california
I love JBL brand, first time bought JBL head set. sound is very good. it is convenient when I am in gym, outside. It is light.
Written by a customer while visiting jbl.com
Customer Rating
3
Can't get it to work
on December 27, 2025
Posted by: Social Security living
from Animas NM
It won't hold a charge so my compute can connect with it. You sent me a return system but I had already discarded the packaging and it is 100 mile trip to the nearest town of Lordsberg NM. I live on my 1100 SS check.
Response from jbl.comBy Customer Support, December 28, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with returning the unit. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 27, 2025
Posted by: Verified buyer
I just bought these for my partner and they seem to like them
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality!
on December 28, 2025
Posted by: Jack04
My son got these for Christmas, and absolutely loves them!!
Written by a customer while visiting jbl.com
Customer Rating
4
Nice headphones, but no documentation
on January 1, 2026
Posted by: LMBC
I like these headphones. They are comfortable and the audio quality is good. I would have given 5 stars if there had been any documentation in the package. There was no clue as to how to charge them, power them on, pair them with my phone and tablet, or even how to turn them on. I had to go online to find a video giving me the most basic information. Having said all that, I like them and would buy them again.
Written by a customer while visiting jbl.com
Customer Rating
1
Partial Charge After First Use
on January 3, 2026
Posted by: Sean1951
from Cape coral, FL
I used this for the first time and got many hours (approx 40) prior to needing a charge. After charging, it worked for about and hour and turned off/disconnected. Charged again with same result. Tried Internet fix which suggested disconnecting/reconnecting the battery wire under one of the speakers - did not work. There are many reports of this same thing happening, and with 30-day warranty, lots are stuck with this product. Buy the extended warranty folks!
Response from jbl.comBy Customer Support, January 4, 2026
Thanks for your feedback. We would like to work with you directly to address and know more about the issue with your JBL Tune 510BT, and provide further troubleshooting steps if needed. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
I bought one, tried, liked and ordered two more.
on January 12, 2026
Posted by: rjonet
from Green Bay, Wisconsin
Easy to connect, fits good and comfortable. For this price I would say excellent value.
Written by a customer while visiting jbl.com
Customer Rating
2
Login glitch saps new customer time and patience
on January 12, 2026
Posted by: Snick
from Salem, OR
The underlying problem seems to be that the JBL system can create an account and password that doesn't work on initial login. Instead of resolving that issue CHAT and I created a new login. Unfortunately this took 30-40 minutes. The login issue needs to be checked.
Headphones work as advertised.
Good CHAT with Recca, better CHAT with Russ.
Headphones work as advertised.
Good CHAT with Recca, better CHAT with Russ.
Response from jbl.comBy Customer Support, January 12, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com