Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
98
4 Stars
29
3 Stars
17
2 Stars
12
1 Star
20
92%of customers recommend this product.
(
23 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Customer Rating
5
Good headphones
on December 19, 2021
Posted by: SoundsAsleep
from Las vegas
THESE ARE SOME GREAT HEADPHONES FOR THE PRICE. THEY LOOK SMALL BUT THEY HAVE GREAT SOUND. THEY ALSO STAY ON YOUR HEAD WELL. I PURCHASED THESE JUST TO LISTEN TO AUDIO BOOKS AND THE SOUND IS CLEAR. FOR MUSIC THE SOUND IS GREAT IT GAVE ME THAT CLASSIC JBL SOUND. IM ACTUALLY HAPPY WITH THE PURCHASE. THEYRE COMFORTABLE! I HAD THE BOSE QC 35 NOISE CANCELING AND ALTHOUGH THE SOUND WAS GREAT THE COMFORT WAS NOT. FOR A FRACTION OF THE COST ID GO WITH THESE JBL HEADPHONES FOR SURE!
Written by a customer while visiting jbl.com
Customer Rating
2
Tight!
on December 21, 2021
Posted by: Usher Raymond
from Atlanta GA
Headphones are tight....must be designed for kids.
By Customer Support, December 22, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfort and fit of our JBL Tune 510BT didn't meet your expectations. You may want to try our over-ear headphones to see if it will fit you better. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
4
Great quality for the price
on April 12, 2022
Posted by: emdawg
I bought these last fall and have been using them consistently while working and exercising. They stay on while running, don't leak sound, and have a great battery life. Charge them 5 minutes and battery lasts over 2 hours. Only complaint I have is how tight they sit on my head. My ears hurt after using them more than an hour, which is a bummer. Maybe I just have a big head. Any way, great price for the product. Big heads, beware.
Written by a customer while visiting jbl.com
Customer Rating
1
HORRIBLE SERVICE!!!!
on December 4, 2023
Posted by: Brittney
I bought this product nov 16th and it’s December 4th I still have no headphones. I wanted a refund still no refund buy at your own risk it may come or it may not.
Response from jbl.comBy Customer Support, Customer Support, December 4, 2023
Thanks for the feedback. We sent you an email concerning your order, please check your inbox.
By Customer Support, December 4, 2023
Thanks for your feedback. Please provide the order number if the unit was purchased from our website, the order number should start with JB-US000012345 or HA-US0012345, this would help us check the status of your refund.
Written by a customer while visiting jbl.com
Customer Rating
2
Broke within 5 months
on August 25, 2025
Posted by: Anonymous
from Johnsburg Illinois
I really enjoyed these headphones but after daily use the swivel part of the headphones broke and now the ear parts just hang there and won’t stay on my ears
Response from jbl.comBy Customer Support, August 26, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune 510BT. Please contact us. You also have an option to file a warranty claim if your unit is still within the one-year warranty here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
1
Earpad broke off in 30 days
on November 23, 2025
Posted by: CVMsoFL
from North Palm Beach, FL
Within 30 days, the earpad separated from the headset. This was disappointing. This was a gift to our son who picked these out.
Response from jbl.comBy Customer Support, November 24, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Great Device for the Price!
on April 19, 2021
Posted by: Guerrero123
from Greensboro, GA, United States
[This review was collected as part of a promotion.] I’ve had mine for about 2 and a half weeks , and absolutely love them, They are light , the bass on the headphones is amazing for the size! I love that the are USB-c Compatible which is great because I don’t have to switch my cables and all that just to charge them. No complaints at all very accurate product according to Jbl! Great for kids in my opinion because they are not bulky , very comfortable and just a good design , and price!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Ever Product I Chose!
on July 20, 2021
Posted by: Fia V
from New Jersey
Picked the white JBL Tune 510BT as the reward in redeeming my points. Also, might get the blue and black ones. They were presented in a sturdy box which enclosed a usb-c adapter to charge the headphones. Also included the warranty information and quick start guide. After charging pairing was very simple and quick. First impression of this headphone is that it's quality built. Sturdy and not flimsy. Ear cups fold flat and give plenty of adjustability due to them rotating and having the headband expand. I feel these can take some abuse and last a good long time. The cushions on the ear cups are comfortable. They are comfortable enough to use for an extended period of time. The battery life is great on these. Advertised to be around 40 hours. I charged them initially and used them all week without charging them again. I listened to them at a moderate level so I could hear what was going on around me. They offer good noise isolation and don’t leak sound out. When up all the way the speakers handled all of the frequencies without distortion. The sound is excellent. They get loud enough for my taste and I do love intensely loud music. Not bad for 32mm drivers. Controls on the headphones work like most others, with simple controls to access on the right ear cup. Charging is quick and fast utilizing the included usb-c cord. You have to supply the charging block. Phone calls sound great with voice coming from both ear ups. The person on the receiving end stated they couldn’t tell I was using headphones at that moment. Clean and clear reception. Movies on Netflix stayed in sync. No issues with any other streaming services either. I found watching movies with these adequate.
In summary these are great headphones. I recommend them to anyone looking for those very important features that matter most, and want to keep money in their wallet. These even give you access to virtual assistants like Alexa and google. This is my first headphone and I am so satisfied! Distortion free and full sounding. Amazing battery life and charging time. Perfect hands free calling sound, and built to take some abuse (I have no intention of abusing it).
I would recommend this to a friend!
Written by a customer while visiting jbl.com