Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Candew
Gender:Male
Verified Purchase:Yes
The sound from these is far better than anything I could have imagined. Words cannot describe the experience. If you try them, you will want them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 30, 2020
Hi Candew,
Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Written by a customer while visiting sony.com
Customer Rating
5
These Headphones are Amazing!
on October 3, 2020
Posted by: Gilly2121
Gender:Male
My wife bought these for me for my upcoming milestone birthday. The sound quality is amazing. You can hear sounds in them that you can't hear on the radio or laptop. Extremely happy with these headphones
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2020
Hi Gilly2121, we are glad that your wife loves the sound quality of our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: babu1
Gender:Male
Verified Purchase:Yes
I bought thgis Week Greate Features good I'm so Happy.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 3, 2020
Hi babu1,
Amazing! We're glad to know that you're happy with your new WH-1000XM4 Wireless Noise-Canceling Headphones. These headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris
Amazing! We're glad to know that you're happy with your new WH-1000XM4 Wireless Noise-Canceling Headphones. These headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: MIN0729
Gender:Male
Verified Purchase:Yes
I've never used the noise canceling headphones and got this as a gift.
The experience is really amazing and I can't use my earbuds anymore because of this :)
I love sony!
The experience is really amazing and I can't use my earbuds anymore because of this :)
I love sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 2, 2020
Hi MIN0729,
Awesome! Thank you for the 5-star rating. We're glad to know that you love your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony. - Kris
Awesome! Thank you for the 5-star rating. We're glad to know that you love your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony. - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Very good but wry thing has some problems
on December 10, 2020
Posted by: Dillion1313
Gender:Male
I really like the product but some of the controls are really confusing while other are not the headphone are also a little heavy
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 11, 2020
Hi Dillion1313,
We appreciate your 5-star review of these amazing headphones. We understand how the controls can be confusing. If you're referring to the touch sensor, you may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Your feedback about its weight is greatly appreciated. Thanks again for sharing your review and for choosing Sony.
~Ralph
We appreciate your 5-star review of these amazing headphones. We understand how the controls can be confusing. If you're referring to the touch sensor, you may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Your feedback about its weight is greatly appreciated. Thanks again for sharing your review and for choosing Sony.
~Ralph
Written by a customer while visiting sony.com
Customer Rating
1
Great except...
on February 2, 2021
Posted by: Sadthesedontowrk
Gender:Male
Microphone and stereo audio dont work together. I like to play games with friends but I can't now because I will have to use the hands free calling as my stereo audio source to be able to hear them, but the audio quality is soo bad and distorted that I can barely make them out. for gaming, discord and meeting calls, it's not a good choice. These sound great for anything else though.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 10, 2021
Hi Sadthesedontowrk,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the call quality and for gaming. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The full operation of the headphones with the Discord app is also not guaranteed. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the call quality and for gaming. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The full operation of the headphones with the Discord app is also not guaranteed. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Written by a customer while visiting sony.com
Posted by: ebitari
Gender:Male
Verified Purchase:Yes
The headphones sound great if you can get it to charge. Stopped charging after barely a year of use.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 24, 2021
Hi Ebitari, we are sorry to hear that you are experiencing issues charging your WH-1000XM4. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to isolate and troubleshoot the charging issue.
-Be sure to use the supplied USB Type-C cable.
-Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
-Make sure that the USB AC adaptor is firmly connected to the AC outlet.
If you are charging using a computer:
-Check that the computer is turned on.
-Wake the computer up if the computer is in standby (sleep) or hibernation mode.
-When using Windows 8.1, update using Windows Update.
-Restart your computer, and check whether the situation has improved.
-Reset the headset.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
-Be sure to use the supplied USB Type-C cable.
-Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
-Make sure that the USB AC adaptor is firmly connected to the AC outlet.
If you are charging using a computer:
-Check that the computer is turned on.
-Wake the computer up if the computer is in standby (sleep) or hibernation mode.
-When using Windows 8.1, update using Windows Update.
-Restart your computer, and check whether the situation has improved.
-Reset the headset.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones ever
on August 28, 2020
Posted by: Forceman Prime
Gender:Male
The headphones have been the best thing I have bought this year. The specs are insane especially when comparing charge speed and battery life. Easy to set up and works great with apps like spotify, tidal and audible. Thanks to the noice canceling I can focus on work without distractions. The smart features work great and are a great addition. The headphones also fit great and are comfortable no matter how long you wear them. For me this was a real surprise since my earshape normally disagrees with headsets.
Response from sony.comBy Sony North America Customer Support, August 29, 2020
Hi Forceman Prime, Wow! Good to know that you like our newest noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com