Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Sound quality is perfect.
on May 23, 2020
Posted by: Girch
Gender:Male
Wow. Having apple AirPods and than these. Night and day. Sony blows it out of the water with the sound quality and the ability to make these stick in your ear. I use them to ride my mountain bike up and downhill and they have yet to fall out. The adjustable sound etc is amazing. Also the noise cancellation and ambient sound is a must!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 26, 2020
Hi Girch, we are glad to hear that you are enjoying your WF-SP800N Truly Wireless Noise-Canceling Headphones for Sports. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth connectivity, and EXTRA BASS™ for deep, punchy sound. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: cuyuji
Gender:Male
Verified Purchase:Yes
All my life I bet on Sony, you have to take your hat off when talking about audio. this team has many positive things. good bass, ear comfort. Exceptional noise cancellation, good price compared to Apple. And much more !!!, for my 5 stars
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 10, 2020
Hi cuyuji, Great! Good to know that you're having an excellent time using the headphones. Rise above the noise with the WF-SP800N wireless noise canceling sport earbuds, complete with IP55 sweat resistance, long battery life, and deep, punchy EXTRA BASS sound that gives you the boost you need to finish through any workout. A wide array of smart features will have you wearing them all day. Thanks for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
1
Kept falling out... AGAIN. NEED XL EARTIPS
on December 28, 2020
Posted by: LoverofAudio04
I’m not even sure how many pairs of true wireless earbuds I have tested out at this point. All I know is that I’ve tried JBL, Sony, and Jabra, and ALL of them kept falling out of my ears. I had high hopes for these ones However, once again, the eartips were not big enough. And yes, I tried large ones... After all of the different consumers who say that the earbuds keep falling out of their ears, you would think that companies would catch on by now, but they haven’t. All companies make are S, M, and L eartips. For a lot of people, like me, that’s not enough! I am literally an XL size eartip away from having the earbuds fit. So companies, MAKE XL EARTIPS! Not everyone has small to normal size ears!
Response from sony.comBy Sony North America Customer Support, December 31, 2020
Hi LoverofAudio04,
Thank you for choosing and purchasing our Sony WF-SP800N Truly Wireless Sports In-Ear Noise Canceling Headphones.
We value your opinion and we would like to apologize if our product did not meet your expectations. The WF-SP800N comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. It is recommended to choose the size of earbuds and arc supporters that results in the tightest seal. (Trying the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability, select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
We will have your feedback regarding the eartips sizes noted as we always strive to make this a better experience. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-SP800N
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Thank you for choosing and purchasing our Sony WF-SP800N Truly Wireless Sports In-Ear Noise Canceling Headphones.
We value your opinion and we would like to apologize if our product did not meet your expectations. The WF-SP800N comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. It is recommended to choose the size of earbuds and arc supporters that results in the tightest seal. (Trying the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability, select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
We will have your feedback regarding the eartips sizes noted as we always strive to make this a better experience. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-SP800N
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Written by a customer while visiting sony.com
Customer Rating
4
This is why I stick with Sony
on July 9, 2020
Posted by: Jonas104
Gender:Male
Sony has done it again. This is why I stick with Sony and will continue into to do so. The sound is amazing compared to others in its price range. I immediately noticed a difference when I tried these compared to another very popular sport brand. The app is everything I could ask for and the ability to adjust and customize the controls is perfect. Sony always exceeds where others fall short. The interchangeable ear pieces allow for the best fit possible. Noise cancellation is great, of course you could pay more for top tier noise cancellation, but these are enough. Sony's products always speak for themselves but I thought I'd at least share my thought on these. I am extremely happy with these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2020
Hi Jonas104,
Thank you for the positive feedback. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing Sony!
Regards,
David
Thank you for the positive feedback. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Sony has reached the sound perfection limits
on September 16, 2020
Posted by: Krypton2
Gender:Male
Earphones have been getting closer and closer to the realm of perfection for the last two years. Sony has lead that charge with its headphone and earphone lineup. The earphones more than any other have dominated in my opinon with its wf lineup. With the latest wf-sp800n earphone they perfect a prior design that only needed little tweaks in their wf-1000 earphones. Sony added water resistant, made them fit and stay even during workouts, and finally they pulled back just enough on the ANC to allow it to be effective still but allow even more insturment separation with means now that they are now perfect(as long as you use the right tip..dont use the tips that are too tight inside your ear. Yes it creates more bass but it will become bloated and it might make your head hurt do to the pressure it might make). So with perfection comes sadness. Now there is nothing more to add or subtracted to make earphones sound better anymore. We finally have the absolute limits reached without the law of diminishing returns. While this makes me happy to have, its a little like seeing your movie series finally come to an end. It was great and it will go down as one of the best ever but you sad that there not be another. I'm sure sony will produce something after this but I have no hope that it will be any better in sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 17, 2020
Hi Krypton2, Thank you for this amazing review of your all-new WF-SP800N. We're thrilled to hear you're enjoying the water-resistant design, secure fit making them perfect for active lifestyles and outdoor use. noise canceling feature, and sound quality of the unit. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity, and EXTRA BASS for a deep, punchy sound. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
The best money I’ve ever spent!
on October 17, 2020
Posted by: KOASCovenant
Gender:Male
These are the best headphones I’ve ever had! The noise canceling is excellent and the sound quality is well worth it! The only downside is that some older Bluetooth devices may have some issues with connectivity. But any Bluetooth 5.0 is totally fine.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 19, 2020
Hi KOASCovenant, we are glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
Excellent sound!
on October 26, 2020
Posted by: Ajf96
Gender:Female
[This review was collected as part of a promotion.] These earbuds have an amazing quality sound! With the noise cancelling feature on, I could not hear my kids yelling at one another in the background; which is amazing since that has never happened before. The quality is not like most headphones where the sounds seems far away. With these headphones, it’s almost like a personal concert just for you! The earbuds do come with other sizes in the box, this was a concern for me since I have very small ears. The only aspect I didn’t truly love with this product, would be the charging apparatus. It lights up red when it’s charging, but when you close the lid only the case is lit up, and then seconds later nothing is illuminated. The product seems to be true to the battery life description, but it is hard to tell since I do use them for 9 hours at a time.
I have not tested the water resistance feature yet. The product seems to keep most dust from sticking to it, but I can always see a very light film which is to be expected and is not a deal breaker.
This is overall a great product!
I have not tested the water resistance feature yet. The product seems to keep most dust from sticking to it, but I can always see a very light film which is to be expected and is not a deal breaker.
This is overall a great product!
Response from The InsidersBy Sony North America Customer Support , October 27, 2020
Hi Ajf96,
Thank you for the positive feedback. You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case. When you put on the headset. When you remove the headset from the charging case and put the headset on both ears, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively.
“Battery about XX %” (The “XX” value indicates the approximate remaining charge.)
“Battery fully charged”
The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Please use it as a rough estimate.
Check this link below for more information regarding your concern.
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757647.html?search=charge
Thank you for choosing Sony!
David
Thank you for the positive feedback. You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case. When you put on the headset. When you remove the headset from the charging case and put the headset on both ears, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively.
“Battery about XX %” (The “XX” value indicates the approximate remaining charge.)
“Battery fully charged”
The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Please use it as a rough estimate.
Check this link below for more information regarding your concern.
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757647.html?search=charge
Thank you for choosing Sony!
David
Written by a customer while visiting The Insiders
Customer Rating
4
Pretty Good
on October 28, 2020
Posted by: Anonymous
I have these for a month now and they are pretty good. The eq is nice as you can set the sound to whatever you want it to be. The noise cancelling is not as good as over the ear headphones but it does filter out a lot of low noise. High pitched noises can still be heard but it is muffled more
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2020
Hi AlexC,
We glad you like the equalizer function of the headphones for adjusting the sound quality to your needs.
Your feedback about the noise canceling function is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When you feel the noise canceling function and low-frequency sound are insufficient, change the earbuds to ones that feel more sealed. When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes. The size of the left and right earbuds may be different. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Thanks for sharing your review and for choosing Sony.
~Ralph
We glad you like the equalizer function of the headphones for adjusting the sound quality to your needs.
Your feedback about the noise canceling function is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When you feel the noise canceling function and low-frequency sound are insufficient, change the earbuds to ones that feel more sealed. When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes. The size of the left and right earbuds may be different. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Thanks for sharing your review and for choosing Sony.
~Ralph
Written by a customer while visiting sony.com