Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Joshuasan
Gender:Male
Verified Purchase:Yes
Best purchase of my life. The cups show their age but the sound is still wonderful. Good job Sony.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, March 6, 2026
Hello Joshuasan,
Thank you for choosing Sony!
We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apologize that the ear cups are beginning to show signs of their age, yet it is wonderful to know the sound quality remains as impressive as the day you first put them on. To help you restore that out-of-the-box comfort, you can indeed obtain genuine replacement pads through our authorized parts partner at https://sony.encompass.com/item/12582299/Sony/X-5001-119-1/. Your loyalty highlights the enduring craftsmanship we strive for, and we are grateful to have been a part of your daily listening journey for so long.
Best regards,
-Fred
Thank you for choosing Sony!
We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apologize that the ear cups are beginning to show signs of their age, yet it is wonderful to know the sound quality remains as impressive as the day you first put them on. To help you restore that out-of-the-box comfort, you can indeed obtain genuine replacement pads through our authorized parts partner at https://sony.encompass.com/item/12582299/Sony/X-5001-119-1/. Your loyalty highlights the enduring craftsmanship we strive for, and we are grateful to have been a part of your daily listening journey for so long.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Bad settings
on March 15, 2026
Posted by: DogArt219
I have it and it keeps on cutting out the volume when I speak. That wouldn't be an issue unless every single time I change it in the app it just reverts back to its stupid default when you turn it off. I would not recommend for people using it on calls or for gaming.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, March 16, 2026
Hello DogArt219,
Thank you for considering Sony products.
We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutting out the volume during calls and the app settings reverting to default after powering off. To help resolve this issue, please try the following steps:
Firmware Update to Version 3.0.1: Installing the latest firmware can improve performance and fix bugs. You can find detailed update instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary glitches without deleting your paired devices. Instructions can be found at: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting does not help, perform a factory reset to restore default settings. Please note this will erase all paired device information. Detailed steps are available here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Thank you for considering Sony products.
We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutting out the volume during calls and the app settings reverting to default after powering off. To help resolve this issue, please try the following steps:
Firmware Update to Version 3.0.1: Installing the latest firmware can improve performance and fix bugs. You can find detailed update instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary glitches without deleting your paired devices. Instructions can be found at: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting does not help, perform a factory reset to restore default settings. Please note this will erase all paired device information. Detailed steps are available here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Written by a customer while visiting sony.com