Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Bitange
Gender:Male
Verified Purchase:Yes
I bought this a few years ago and I am so happy having and using them.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, January 12, 2026
Hi Bitange!
Thanks for sharing your review!
It is fantastic to know that you’ve been loving your WH-1000XM4 headphones for a few years now.
Thank you for putting your trust in Sony!
Best regards,
Estefany
Thanks for sharing your review!
It is fantastic to know that you’ve been loving your WH-1000XM4 headphones for a few years now.
Thank you for putting your trust in Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
Does not work while using power tools
on January 11, 2026
Posted by: Hahgsbjsk
Gender:Male
Doesn't work while using power tools… which is the reason i purchased them. Even tried adjusting the setting with the app.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, January 12, 2026
Hello Hahgsbjsk,
Thank you for considering Sony products.
We apologize for the inconvenience you're experiencing with your WH-1000XM4 headphones not fully reducing noise from power tools. While these headphones are designed to cancel ambient noise effectively, their performance can vary depending on the frequency and intensity of sounds. The noise-canceling feature works best with low-frequency noises, such as those from airplanes or trains, but may be less effective against higher-frequency sounds like power tools.
If you haven’t already, please make sure the "Focus on Voice" setting is turned off in the app, as it can allow some mid-to-high frequency sounds to pass through. Also, verify that Adaptive Sound Control is disabled to prevent the noise-canceling level from adjusting while you’re moving or working.
For detailed instructions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html
Best regards,
-Fred
Thank you for considering Sony products.
We apologize for the inconvenience you're experiencing with your WH-1000XM4 headphones not fully reducing noise from power tools. While these headphones are designed to cancel ambient noise effectively, their performance can vary depending on the frequency and intensity of sounds. The noise-canceling feature works best with low-frequency noises, such as those from airplanes or trains, but may be less effective against higher-frequency sounds like power tools.
If you haven’t already, please make sure the "Focus on Voice" setting is turned off in the app, as it can allow some mid-to-high frequency sounds to pass through. Also, verify that Adaptive Sound Control is disabled to prevent the noise-canceling level from adjusting while you’re moving or working.
For detailed instructions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Inorod
Gender:Male
Verified Purchase:Yes
Hardware is nice. Soft plush leather ear cups comfortable and great sound. App , blue tooth connectivity not so much
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, January 20, 2026
Hi Inorod,
We are glad you like the comfort and sound of your WH-1000XM4! For the connectivity issues, please ensure your firmware is updated via the Headphones Connect app and try a quick reset by holding the Power and Custom buttons simultaneously for 7 seconds. If the app still has trouble, try toggling your phone's Bluetooth to refresh the connection.
Thanks for choosing Sony.
Best regards,
Eliab
We are glad you like the comfort and sound of your WH-1000XM4! For the connectivity issues, please ensure your firmware is updated via the Headphones Connect app and try a quick reset by holding the Power and Custom buttons simultaneously for 7 seconds. If the app still has trouble, try toggling your phone's Bluetooth to refresh the connection.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Posted by: Jaliya
Gender:Male
Verified Purchase:Yes
The best noise cancelling HP I have bought so far. I watch lot of music videos & the movies, and the sound quality is excellent. With right amount of base and balanced sound it makes listening to music a real pleasure. I highly recommend it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, February 7, 2026
Hi there,
We are thrilled to hear that you are enjoying the balanced sound and bass on your WH-1000XM4! It’s wonderful to know they have become your go-to headphones for movies and music videos.
Thanks for choosing Sony.
Best regards,
Eliab
We are thrilled to hear that you are enjoying the balanced sound and bass on your WH-1000XM4! It’s wonderful to know they have become your go-to headphones for movies and music videos.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Posted by: ELCHAMO
Gender:Male
Verified Purchase:Yes
You will not never regret to get this headphone , especially from the reliable brand Sony.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 8, 2026
Thank you for the fantastic review, ELCHAMO!
We truly appreciate your confidence in the Sony brand. It is wonderful to hear that you have no regrets about choosing the WH-1000XM4 headphones. We take great pride in our reputation for reliability and quality, and it’s incredibly rewarding to know that we’ve earned your trust.
We hope you continue to enjoy the industry-leading noise cancellation and premium sound for a long time to come. Thank you for being a part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
We truly appreciate your confidence in the Sony brand. It is wonderful to hear that you have no regrets about choosing the WH-1000XM4 headphones. We take great pride in our reputation for reliability and quality, and it’s incredibly rewarding to know that we’ve earned your trust.
We hope you continue to enjoy the industry-leading noise cancellation and premium sound for a long time to come. Thank you for being a part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
Over priced and over hyped
on February 11, 2026
Posted by: Afull
Gender:Female
As a student that needs to focus these headphones are extremely inadequate and a complete waste of money. Their over emphasis on “premium noise canceling” and dual noise sensor is so ineffective it feels like false advertisement. Please do not waste your money if you’re looking for actual noise canceling headphones. Never purchasing another pair of Sony headphones again.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, February 12, 2026
Hi there,
We are very sorry to hear that the noise canceling performance did not meet your expectations. To ensure you're getting the best results, please use the Sony | Sound Connect app to run the Adaptive NC Optimizer and verify that "Ambient Sound Control" is turned off, as this ensures the noise sensors are fully engaged. If you are looking for our most powerful, industry-leading noise cancellation specifically designed for focus and travel, we highly recommend our latest WH-1000XM6 model, which features 12 microphones and a processor seven times faster than previous generations for near-silent immersion.
Thanks for choosing Sony.
Best regards,
Eliab
We are very sorry to hear that the noise canceling performance did not meet your expectations. To ensure you're getting the best results, please use the Sony | Sound Connect app to run the Adaptive NC Optimizer and verify that "Ambient Sound Control" is turned off, as this ensures the noise sensors are fully engaged. If you are looking for our most powerful, industry-leading noise cancellation specifically designed for focus and travel, we highly recommend our latest WH-1000XM6 model, which features 12 microphones and a processor seven times faster than previous generations for near-silent immersion.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Posted by: Mackerdude2u
Gender:Male
Verified Purchase:Yes
I traded my bose comfort in for these and don't regret it at all. The sony' have everything as the quite comfort for half the price. What can you say...? And I think they sound a little better. Deeper base crisper highs and in general a better sound.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 15, 2026
Thank you for sharing your experience, Mackerdude2u!
We are absolutely thrilled to hear that you are so happy with your switch to the WH-1000XM4! It is wonderful to know that you're enjoying the deeper bass and crisper highs. We take great pride in our audio engineering, so hearing that you prefer our sound profile and value over the competition means the world to us.
Thank you again for choosing Sony!
Best regards, Gus, Sony North America Customer Support
We are absolutely thrilled to hear that you are so happy with your switch to the WH-1000XM4! It is wonderful to know that you're enjoying the deeper bass and crisper highs. We take great pride in our audio engineering, so hearing that you prefer our sound profile and value over the competition means the world to us.
Thank you again for choosing Sony!
Best regards, Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
4
Amazing headphones with very few downsides
on March 2, 2026
Posted by: Johnathan Kyle Doe
I've had these headphones for about a year now and I absolutely love them. HOWEVER there were a couple of nit-picky things that kept them from getting a full 5 stars.
First the pros:
These are by far the most comfortable over-the-ear headphones I've ever owned. I wear these all day 5 days a week while in the office, and can honestly say I have no issues by the end of an 8 hour work day.
The charge is great as well! So long as I remember to charge them after work, they'll last the entire day even with the noise cancelling on (and when I don't there's still like half a days worth of charge somehow). And when you run out of battery, they charge super quickly so you're not waiting for hours waiting on them.
The sound quality is also a huge pro for these headphones. You might be able to find some better sounding headphones elsewhere, but these are absolutely the best you'll get at this price point. Very clear audio and the app allows you to edit the equalizer in whatever way you want.
They aren't too heavy and I like the touchless controls on the side
These are by far the most comfortable over-the-ear headphones I've ever owned. I wear these all day 5 days a week while in the office, and can honestly say I have no issues by the end of an 8 hour work day.
The charge is great as well! So long as I remember to charge them after work, they'll last the entire day even with the noise cancelling on (and when I don't there's still like half a days worth of charge somehow). And when you run out of battery, they charge super quickly so you're not waiting for hours waiting on them.
The sound quality is also a huge pro for these headphones. You might be able to find some better sounding headphones elsewhere, but these are absolutely the best you'll get at this price point. Very clear audio and the app allows you to edit the equalizer in whatever way you want.
They aren't too heavy and I like the touchless controls on the side
Cons
You can't use the headphones and charge them at the same time.
When in the "wired" mode, you can't use the touchless controls at all. You will have to use your device for all controls
The Ambient Sound control button just cycles through the different options. I would have liked for it to be able to momentarily activate "Ambient Sound" by holding the button instead of activating the auto equalizer. There have been a lot of times when I'm wearing them that I'll get asked something, so I have to pause the music, then activate the Ambient Sound, ask "What?", then click the ambient sound button to Noise Canceling, then play the music again. It would be nice just to hold the Ambient Sound Control button, and it pause the music while activating Ambient Sound automatically. I get I could just get around that by taking them off, but it's the principle of the thing! I think I've used the "Auto Equalizer" thing maybe once and that was when I first bought them and didn't know what it did.
You can't use the headphones and charge them at the same time.
When in the "wired" mode, you can't use the touchless controls at all. You will have to use your device for all controls
The Ambient Sound control button just cycles through the different options. I would have liked for it to be able to momentarily activate "Ambient Sound" by holding the button instead of activating the auto equalizer. There have been a lot of times when I'm wearing them that I'll get asked something, so I have to pause the music, then activate the Ambient Sound, ask "What?", then click the ambient sound button to Noise Canceling, then play the music again. It would be nice just to hold the Ambient Sound Control button, and it pause the music while activating Ambient Sound automatically. I get I could just get around that by taking them off, but it's the principle of the thing! I think I've used the "Auto Equalizer" thing maybe once and that was when I first bought them and didn't know what it did.
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, March 3, 2026
Hi Johnathan ,
Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4.
To make conversations easier, we recommend trying the Quick Attention feature by placing your palm over the right earcup to instantly hear ambient sound. You can also enable Speak-to-Chat in the app to automatically pause music when you speak. We’ve also shared your notes regarding charging and wired controls with our product team.
Thanks for choosing Sony.
Best regards,
Eliab
Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4.
To make conversations easier, we recommend trying the Quick Attention feature by placing your palm over the right earcup to instantly hear ambient sound. You can also enable Speak-to-Chat in the app to automatically pause music when you speak. We’ve also shared your notes regarding charging and wired controls with our product team.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com