Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Benjamin_01232
Gender:Male
Verified Purchase:Yes
I bought this to use with my phone and a new Bluetooth capable record player I got. I have never heard my records in such good sound quality before. The noise cancellation is also genuinely amazing, I could not hear anything around me when my music was playing. I felt I got a lot of value for how much it cost as well.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 10, 2025
Hi Benjamin_01232, thank you so much for your wonderful review! It brings us great satisfaction to hear that you're enjoying the sound quality of the WH-1000XM4 with your phone and new Bluetooth record player. We're thrilled that the noise cancellation feature has made such a positive impact on your listening experience, allowing you to fully immerse yourself in your music.
We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase.
Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records.
Thanks for choosing Sony!
Best regards,
Estefany
We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase.
Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: KashD
Gender:Male
Verified Purchase:Yes
Every aspect of the headphones are amazing and are totally worth the price.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 15, 2025
Hi KashD,
Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us.
These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end.
Thank you for choosing Sony!
Best regards,
Estefany
Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us.
These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end.
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Will not play CD's with noise cancel function.
on June 20, 2025
Posted by: unhappy59
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER...
The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL.
Is there some way around this problem, if not , i will likely return the unit to the store.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 22, 2025
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature.
In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player.
When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for.
For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html
If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer.
Best regards,
Estefany
In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player.
When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for.
For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html
If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Awesome Sound machine
on July 29, 2025
Posted by: Raghs
Gender:Male
very awesome and excellant sound. feels u are disconnected from the outside and fully immersed in the musical detail world
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, July 29, 2025
That's fantastic to hear, Raghs! Thank you for sharing such positive feedback about your WH-1000XM4.
We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail.
It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you.
Thank you again for choosing Sony and for sharing your wonderful experience!
Best regards,
Gus, Sony North America Customer Support
We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail.
It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you.
Thank you again for choosing Sony and for sharing your wonderful experience!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
2
Good sound cancellation
on August 21, 2025
Posted by: Fadedpigeon
Bought the headphones for the gym and they are Great headphones had them for about 6 months then they stopped charging and they’ll charge for 6+ hours and still not be charged. Tried different cables and outlets but they never charge. Really annoying
Response from sony.comBy Fred, Sony North America Customer Support, August 21, 2025
Hi Fadedpigeon,
Thank you for considering Sony products.
We're sorry to hear you’re having trouble with your WH‑1000XM4 headphones. They’re excellent headphones, so we understand how frustrating it must be when they stop charging.
To troubleshoot, we recommend the following steps:
Charging issue guide (headband / in‑ear): https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00267822
Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue continues after completing these steps, please note your unit is covered by a 1‑year limited manufacturer’s warranty. To help us assist you more quickly, please contact us at socialsupport@am.sony.com and include the following details:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Thank you for considering Sony products.
We're sorry to hear you’re having trouble with your WH‑1000XM4 headphones. They’re excellent headphones, so we understand how frustrating it must be when they stop charging.
To troubleshoot, we recommend the following steps:
Charging issue guide (headband / in‑ear): https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00267822
Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue continues after completing these steps, please note your unit is covered by a 1‑year limited manufacturer’s warranty. To help us assist you more quickly, please contact us at socialsupport@am.sony.com and include the following details:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Buy at own risk
on August 26, 2025
Posted by: RedCat152
These are 200 pounds and the battery broke within 2 months. Won’t charge anymore. Try to go to Sony support and it sends me to an AI chatbot - no other options. If you buy these they will break.
No, I would not recommend this to a friend.
Response from sony.comBy DiegoV, Sony North America Customer Support, August 26, 2025
Hi RedCat152,
Thanks for reaching out. We are very sorry to hear about the inconveniences you are having with your unit. This is certainly not the quality we aim for, and we sincerely apologize for your frustrating experience with our support system.
We understand your frustration and want to provide you with some troubleshooting steps that have helped many users with charging issues:
1. Check Your Charging Cable and Adapter: Make sure you are using the USB-C cable that came with your headphones. Also, try using a different USB wall adapter or plugging the headphones into a different USB port, like on a computer.
2. Perform a Reset: While the headphones are on, simultaneously press and hold the power button and the NC/Ambient button for about 10 seconds. The indicator will flash, and the headphones will reset without losing any pairing information. This can sometimes resolve software glitches that prevent charging.
In case the problem persists even after the troubleshooting steps, please make sure to reach to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. You will a chat link or the number for you to get a live support agent who will be more than glad to help you out.
We appreciate the understanding. Thanks for considering Sony products.
Best regards,
DiegoV, Sony North America Customer Support.
Thanks for reaching out. We are very sorry to hear about the inconveniences you are having with your unit. This is certainly not the quality we aim for, and we sincerely apologize for your frustrating experience with our support system.
We understand your frustration and want to provide you with some troubleshooting steps that have helped many users with charging issues:
1. Check Your Charging Cable and Adapter: Make sure you are using the USB-C cable that came with your headphones. Also, try using a different USB wall adapter or plugging the headphones into a different USB port, like on a computer.
2. Perform a Reset: While the headphones are on, simultaneously press and hold the power button and the NC/Ambient button for about 10 seconds. The indicator will flash, and the headphones will reset without losing any pairing information. This can sometimes resolve software glitches that prevent charging.
In case the problem persists even after the troubleshooting steps, please make sure to reach to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. You will a chat link or the number for you to get a live support agent who will be more than glad to help you out.
We appreciate the understanding. Thanks for considering Sony products.
Best regards,
DiegoV, Sony North America Customer Support.
Written by a customer while visiting sony.com
Posted by: LZ New Hampshire
Gender:Female
Verified Purchase:Yes
After hours of research, I decided on the Sony WH-1000XM4. I was traveling and I needed something noise canceling. Everything is top notch for me with this headset. The fit is great. The sound is amazing. Truly noise canceling. I have recently started listening to audio books before drifting off to sleep. Even laying on a pillow the comfort is better than I could have asked for.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, August 28, 2025
Hi LZ New Hampshire!
It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable!
These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere.
Thank you for choosing Sony!
Best regards,
Estefany
It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable!
These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere.
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: TeeTeenie
Gender:Female
Verified Purchase:Yes
I received Sony - WH-1000XM4 Wireless Noise-Canceling Headphones as a gift from my father-in-law. I'd been researching brands and models for months and finally asked for advice from someone more knowledgeable than me. My father-in-law decided he'd just buy me the same ones he bought for himself. The sound quality is phenomenal and the features included are fantastic. Super comfortable, durable and decent color selection. I love them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 7, 2025
Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominick
Written by a customer while visiting sony.com