Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Jazz microphone
on February 17, 2025
Posted by: ElvisJ 1956
Gender:Male
Excellence products ✨️ I'm still experiencing the best 👌 sounds 👌 I think 🤔 it's awesome and great 🔊. Really appreciate the quality of the noise cancelation experiencing 😀
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 23, 2025
Hi ElvisJ 1956, we're glad you like our product. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
1
Falls apart at 2 years old
on February 21, 2025
Posted by: Blackthstle
Gender:Male
My wife bought comparable model called WH H910N a few years ago. Literally falling apart at the seams. Sony only gives one year warranty. At about 2 years this happens. Unacceptable. Poor workmanship. Would not recommend Sony headphones to anyone. I have Sennheiser headphones that are 20 years old that are better build quality.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 23, 2025
Hi Blackthstle, We are sorry to hear that you are experiencing issues with your Sony WH910N headphones. May we contact you to help? If so, please send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Written by a customer while visiting sony.com
Posted by: stylebendernut
Gender:Male
Verified Purchase:Yes
I bought these right before I started my junior year of high school in 2023. All throughout then until now they have been nothing but the absolute greatest. The sound control app that lets you personally configure your own sound is an absolute marvel. Congrats, Sony! Unfortunately, the battery did fail on me but after heavy use during multiple hour long workout sessions it was expected. I will be purchasing another pair today. I recommend you do the same.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 20, 2025
Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for trusting Sony!
~Earl
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for trusting Sony!
~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Favorite pair of headphones!
on April 3, 2025
Posted by: Charlie456
Gender:Female
I love these headphones! I wear them for working out and walking/jogging. I wanted a pair that went all the way over my ear to not bother my cartilage piercings, and these do the trick. They also fit comfortably if I wear my glasses with them. I had my first pair stolen, but did not hesitate to repurchase. The sound quality is amazing and I’ve never had technical issues. The worst thing about them is they are a little big and will sometimes slide around if I am doing an intense workout, but it doesn’t bother me to reposition them. I think they are worth the price. I’ve had my second pair for 3+ years now and have no damage to them. I can easily clean them with a Clorox wipe to disinfect (probably not recommended, but again I haven’t had issues). I recommend the black pair. My friend has the cream colored ones and the ear cushions have gotten much dirtier over the years.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, April 4, 2025
Hello Charlie456! Thank you for the five-star rating of the WH-1000XM4! We're thrilled to hear that you can wear them comfortably, even with your glasses, without any discomfort. We're also truly sorry to learn that your first pair was stolen. We sincerely appreciate your decision to choose Sony once again, as it confirms you enjoyed the headset's sound quality and comfortable design. My best regards. -Jenn
Written by a customer while visiting sony.com
Posted by: TeeTee71
Gender:Female
Verified Purchase:Yes
I selected these headphones to use while I take my daily walks. I was so happy to receive them today only to be totally disappointed because I can’t get them to pair with my IPhone 15 Pro Max
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, April 17, 2025
Hello there,
Thank you for choosing Sony.
We sincerely apologize for the challenges you're facing while trying to connect your iPhone 15 Pro Max via Bluetooth. To successfully establish a connection with any device, we suggest activating pairing mode on your headset. Begin by turning on the headset, then press and hold the power button for about 5 seconds to manually enter pairing mode. You will see the blue indicator light flash twice in quick succession, and a voice prompt will announce "Pairing." At this point, you should be able to connect via Bluetooth without any issues.
We’re sharing this link so you can follow the detailed steps: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html?search=pairing
Best regards,
-Fred
Thank you for choosing Sony.
We sincerely apologize for the challenges you're facing while trying to connect your iPhone 15 Pro Max via Bluetooth. To successfully establish a connection with any device, we suggest activating pairing mode on your headset. Begin by turning on the headset, then press and hold the power button for about 5 seconds to manually enter pairing mode. You will see the blue indicator light flash twice in quick succession, and a voice prompt will announce "Pairing." At this point, you should be able to connect via Bluetooth without any issues.
We’re sharing this link so you can follow the detailed steps: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html?search=pairing
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
2
It's alright
on May 22, 2025
Posted by: rael25
Gender:Female
I bought these headphones 2 months ago. They are great for cancelling noise. When I put them on, I barely hear anything. The only problem is that I always instantly get a headache when I put them on. That's why, even though I bought them 2 months ago, I barely wore them. I think it is linked to the noise cancelling because when I put them on, I hear a white noise.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 28, 2025
Hi rael25, thank you for contacting us. We're really sorry to hear about your experience with our WH-1000XM4 headphones, especially since you've barely been able to use them despite their excellent noise-canceling capabilities.
To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for bringing this to our attention.
Regards,
Stephanie
To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for bringing this to our attention.
Regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Old Sony Guy
Gender:Male
Verified Purchase:Yes
After a lot of research I settled on these for my needs..
Newer models perhaps for others with different needs..
A lot of options for an old guy like me...Not a gamer or music streaming guy!
These tick off many boxes..
24 hrs and will get them.all dialed in time..
Yes a Sony fan for 5 decades and counting ...
Newer models perhaps for others with different needs..
A lot of options for an old guy like me...Not a gamer or music streaming guy!
These tick off many boxes..
24 hrs and will get them.all dialed in time..
Yes a Sony fan for 5 decades and counting ...
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, May 24, 2025
Hello Old Sony Guy,
Thank you for this fantastic five stars!!
We are truly heartened to learn that a valuable costumer like you is now enjoying the WH1000XM4 headphones!
Thanks for always choosing Sony!
Sincerely,
-Jenn.
Thank you for this fantastic five stars!!
We are truly heartened to learn that a valuable costumer like you is now enjoying the WH1000XM4 headphones!
Thanks for always choosing Sony!
Sincerely,
-Jenn.
Written by a customer while visiting sony.com
Customer Rating
1
Excellent sound quality, poor construction
on June 9, 2025
Posted by: Bdlayy
After 3 years, the microphone no longer works during calls and I frequently have to fix a high pitched ringing issue. I have followed all fix solutions provided by sony and nothing is a permanent fix. For the price point, the product is not worth it.
Response from sony.comBy Fred, Sony North America Customer Support, June 9, 2025
Hello Bdlayy,
Thank you for considering Sony products.
We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue.
This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue.
This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Written by a customer while visiting sony.com