Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: deeper
Gender:Female
Verified Purchase:Yes
The noise cancellation is the best but the headphones are less than 6 months old and the side buttons already stopped working - come to find out, I'm not the first to have this happen too.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 19, 2024
Hi deeper,
Thank you for your comment. We're glad to hear that you enjoyed the sound quality and noise cancellation of your WH1000XM4. However, we're sorry to learn about the issues you've experienced with the side buttons. We understand how frustrating it can be when a product doesn't perform as expected, especially within such a short period. This is not the experience we aim to provide. We recommend ensuring that your headphones are running the latest firmware, as updates can sometimes resolve functionality issues. You can find the latest firmware and update instructions on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Thank you for your comment. We're glad to hear that you enjoyed the sound quality and noise cancellation of your WH1000XM4. However, we're sorry to learn about the issues you've experienced with the side buttons. We understand how frustrating it can be when a product doesn't perform as expected, especially within such a short period. This is not the experience we aim to provide. We recommend ensuring that your headphones are running the latest firmware, as updates can sometimes resolve functionality issues. You can find the latest firmware and update instructions on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Abhi9
Gender:Male
Verified Purchase:Yes
Noise cancellation is not up to mark. When I'm in meetings, people on other side still hear background noise.
Response from sony.comBy Sony North America Customer Support, September 20, 2024
Hi Abhi9,
We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app).
The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music.
If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction.
Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise.
As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app).
The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music.
If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction.
Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise.
As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: bigmike67
Gender:Male
Verified Purchase:Yes
Great headphones. Like mine very much. Would buy again.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2024
Hi bigmike67,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: acon2025
Gender:Female
Verified Purchase:Yes
I bought this last month and they’re very good headphones. I use them daily and the noise cancellation is amazing. I also love the color and comfort of these.
Response from sony.comBy Sony North America Customer Support, November 13, 2024
Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Regina G
Gender:Female
Verified Purchase:Yes
Have these in blue and when I saw the sale I couldn’t resist the silver! I have always loved Sony for audio, all the way back to the wired days. I have some from 25 years ago that still work. That’s why I was confident in getting both pairs of this model. Great for flights, commute on public transportation and they even drowned out the loudest guy at my office (thank GOD!). I don’t see these getting replaced any time soon.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 8, 2024
Hi Regina G, Fantastic! We're thrilled to hear that you love your WH-1000XM4 so much that you couldn't resist getting a second pair in silver. It's wonderful to know that you've been a loyal Sony audio fan for so many years, and we're glad our products have continued to meet your expectations. Thank you so much for sharing your awesome experience and thanks for trusting Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: ShinyMunki
Gender:Female
Verified Purchase:Yes
I needed noise canceling headphones to work at my noisy hub that would block out traffic noise but still allow me to hear if I needed to. But that wasn't the biggest hurdle in shopping, they also had to fit my head for long term wear. This was literally The Only Brand that hit all the marks! And while the need for sound to be great was lower on the list of necessities, these deliver excellent audio. Long battery life, great packaging for safe storage, and I've worn them for hours at a time with no headache or sore scalp or sweaty ears. They were a gift so price point wasn't an issue, but so far I feel they're worth every dime. Hopefully they last.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 10, 2024
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Excellent features and well executed
on January 1, 2025
Posted by: davidcoolguy2
Gender:Male
I just got my pair of these today, and they are very much worth it for the price tag which might be a bit unethical to some, but the quality of this product very much makes up for it! The noise cancelling is great and I haven’t got to use the controlling ability for it yet but I am very much expecting it to not let me down. The only downsides I would have so far are that these headphones easily catch and pull out hair and the bass is very heavy and drowns out sound quality a bit, but that’s adjustable in the app they provide which also lets you make your own equalizer! Other than that everything else is excellent and very much worth the price!
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, January 6, 2025
Hi davidcoolguy2,
Thank you for the purchase! We're glad to hear that you like the noise canceling, quality and price point of the headphones. Thank you for supporting Sony!
-David
Thank you for the purchase! We're glad to hear that you like the noise canceling, quality and price point of the headphones. Thank you for supporting Sony!
-David
Written by a customer while visiting sony.com
Customer Rating
4
Great sound but it won't pair with my iPod Touch
on January 6, 2025
Posted by: GTee
Gender:Male
Verified Purchase:Yes
This headphones could not connect directly to my iPod and required me to install the Sound Connect app on my Galaxy S22 phone. It would then only work as the 2nd paired device and also required that I leave Bluetooth activated my phone, otherwise the connection to my iPod would drop.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, January 6, 2025
Hi GTee,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. It will only connect to device that supports A2DP Bluetooth profile. Please check the specifications of your device. Thank you for choosing Sony!
-David
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. It will only connect to device that supports A2DP Bluetooth profile. Please check the specifications of your device. Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com