Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Silence the room
on May 20, 2024
Posted by: Trine
Gender:Female
I purchased these to block out the near by conversations. They did not disappoint. I work in a conversation heavy area and can't concentration due to my adhd. These were on point.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 21, 2024
Hi Trine,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: DannyA
Gender:Male
Verified Purchase:Yes
they have great sounds and good noise canceling, I would like better bass. Please note that over time the headband does loosen a little.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 24, 2024
Hi DannyA,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the bass quality and headband is greatly appreciated.
With the Sony Headphones Connect app, you can use the equalizer function to fine-tune the bass quality to your needs.
The WH1000XM4 headphones feature an adjustable headband so you can always have a perfect fit when using the headset. Rest assured that these headphones are durable and made with premium materials.
Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the bass quality and headband is greatly appreciated.
With the Sony Headphones Connect app, you can use the equalizer function to fine-tune the bass quality to your needs.
The WH1000XM4 headphones feature an adjustable headband so you can always have a perfect fit when using the headset. Rest assured that these headphones are durable and made with premium materials.
Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: mastergame
Gender:Male
Verified Purchase:Yes
Excellent sound reproduction. Separation of sound is excellent
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 13, 2024
Hi mastergame,
Thanks for commenting. We're happy to know that you're satisfied with the amazing sound quality of your WH-1000XM4. We appreciate your input when using the headphones with 2 Bluetooth sources. The following articles may help you isolate the problem:
https://www.sony.com/electronics/support/articles/00249936
https://www.sony.com/electronics/support/articles/00255680
https://www.sony.com/electronics/support/articles/00250250
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Thanks for commenting. We're happy to know that you're satisfied with the amazing sound quality of your WH-1000XM4. We appreciate your input when using the headphones with 2 Bluetooth sources. The following articles may help you isolate the problem:
https://www.sony.com/electronics/support/articles/00249936
https://www.sony.com/electronics/support/articles/00255680
https://www.sony.com/electronics/support/articles/00250250
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: rstin3
Gender:Male
Verified Purchase:Yes
I bought this 2 years ago and the battery life is poor.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 20, 2024
Hi rstin3,
We regret to hear that you are not satisfied with the battery life of the headphones. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app).
Make sure to charge the headphones sufficiently. Battery life may also vary depending on the settings and conditions of use. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
If the headphones are still not working properly, reset and initialize the unit. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
We regret to hear that you are not satisfied with the battery life of the headphones. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app).
Make sure to charge the headphones sufficiently. Battery life may also vary depending on the settings and conditions of use. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
If the headphones are still not working properly, reset and initialize the unit. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Good quality sound but
Gender:Male
Verified Purchase:Yes
Best sound I've heard in a headphone. Bought for working out but doesn't stay on head if you bend over or let's say lay down on a bench. One annoying thing is to get the greatest sound you have to join their music streaming service .
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 25, 2024
Hi Good quality sound but,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the fit of the headset. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Your feedback about the 360 Reality Audio is greatly appreciated. Please note that only specific apps are supported for this function. You may refer to this link for more information:
https://electronics.sony.com/360-reality-audio
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the fit of the headset. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Your feedback about the 360 Reality Audio is greatly appreciated. Please note that only specific apps are supported for this function. You may refer to this link for more information:
https://electronics.sony.com/360-reality-audio
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Fitoerazo
Gender:Male
Verified Purchase:Yes
when I'm mowing the lawn I can hear my loud lawn mover more than the music I like my headphones {Sony) noise canceling But I can't figure out how come my lawn mover noise keeps being unfiltered
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, August 4, 2024
Hi Fitoerazo,
Thank you for the purchase! We do apologize for the inconvenience. Noise-canceling technology can't completely isolate sound due to the air trapped between your audio device and the eardrum. The noise canceling effect may not be pronounced in a tranquil environment, or some sounds may be heard. If there is little ambient noise, it is advisable not to switch on the NC function, as it needs ambient input to function optimally. For more troubleshooting regarding your concern, please check this article below.
https://www.sony.com/electronics/support/articles/00267839
Thank you for choosing Sony!
-David
Thank you for the purchase! We do apologize for the inconvenience. Noise-canceling technology can't completely isolate sound due to the air trapped between your audio device and the eardrum. The noise canceling effect may not be pronounced in a tranquil environment, or some sounds may be heard. If there is little ambient noise, it is advisable not to switch on the NC function, as it needs ambient input to function optimally. For more troubleshooting regarding your concern, please check this article below.
https://www.sony.com/electronics/support/articles/00267839
Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Customer Rating
3
Noise canceling is awesome!
on August 22, 2024
Posted by: PNWNoise
Gender:Male
I purchased these headphones to use on calls in a Data Center environment. The noise canceling was awesome. So was the build and ease of use. On music the sound was flat that was fine for me because I was using it for calls. The microphone was not good. I had to talk fairly loud for people to hear me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 22, 2024
Hi PNWNoise,
Thanks for commenting. We're happy to hear about your satisfaction with the ease of use, superb build quality, and amazing noise canceling feature of your WH1000XM4. We're sorry if you're experiencing an issue with the microphone and if the sound quality didn't live up to your expectations. This is certainly not the news we'd like to hear. Regarding the microphone quality, if you haven't tried yet, please perform a firmware update on your headphones. The update improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If the issue persists, please perform the following:
Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
As for the sound quality, with the Sony Headphones Connect app, you can use the equalizer function to adjust the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue/Concern:
Additional Information regarding your experience with your WH1000XM4:
Best regards,
Romeo
Sony Social Support
Thanks for commenting. We're happy to hear about your satisfaction with the ease of use, superb build quality, and amazing noise canceling feature of your WH1000XM4. We're sorry if you're experiencing an issue with the microphone and if the sound quality didn't live up to your expectations. This is certainly not the news we'd like to hear. Regarding the microphone quality, if you haven't tried yet, please perform a firmware update on your headphones. The update improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If the issue persists, please perform the following:
Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
As for the sound quality, with the Sony Headphones Connect app, you can use the equalizer function to adjust the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue/Concern:
Additional Information regarding your experience with your WH1000XM4:
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I L OVE, LOVE, LOOOVE these headphones!
Expensive, but amazingly worth the money.
I was lucky enough to find several pairs of these headphones cleaning a train.
Sorry, but TY fir the AWEAOME BOOMERZZZZ
Expensive, but amazingly worth the money.
I was lucky enough to find several pairs of these headphones cleaning a train.
Sorry, but TY fir the AWEAOME BOOMERZZZZ
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 5, 2024
Hi Jess Auprey,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com