Hi RaviD,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you are experiencing an issue with the touch sensor control panel of your headphones within 6 months of use. This is certainly not the experience we wanted you to have. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

Should you need more technical assistance, please feel free to email us at socialsupport@am.sony.com and we'll be more than happy to assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Issue:
Model Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi SDarring,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

For pairing issues, please refer to these troubleshooting steps:

-Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
-The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.

You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html

https://www.sony.com/electronics/support/articles/00299838

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi SactoGuy,

Thanks for reaching out to us. We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Make sure your TV and headphones have the latest software update. Please note that only one Bluetooth audio device (such as headphones) can be connected to the TV at a time.

To connect headphones to the TV via Bluetooth, you need to pair the headphones with the TV. Please visit the link below (Scroll to Step 2: Pair the headphones with the TV and follow the steps in that section).

https://www.sony.com/electronics/support/articles/00232572

A separate article is available as well if you can't pair Bluetooth devices to your Google TV on this link here: https://www.sony.com/electronics/support/articles/00135146

If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess