Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Bought these for my wife. She could not pair them. I paired them for her but she found them difficult when switching from sources.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2022
Hi marknavila, We are sorry to hear that your wife find them difficult to pair and switching from sources. Allow us to help nd turn your experience around.
For pairing issue, please ensure to bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.
For more details, please check here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
For pairing issue, please ensure to bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.
For more details, please check here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Response from sony.comBy Sony North America Customer Support, December 3, 2022
Hi Marknavila,
We're sorry to learn if the multipoint function on your WH-1000XM4 headphones doesn't work properly and the headphones won't pair with the device or won't connect with the device once paired. When using a multipoint connection, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
For more on "Connecting the headset to 2 devices simultaneously (multipoint connection)", refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
If the headphones won't pair with the device or won't connect with the device once paired, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204611
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
We're sorry to learn if the multipoint function on your WH-1000XM4 headphones doesn't work properly and the headphones won't pair with the device or won't connect with the device once paired. When using a multipoint connection, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
For more on "Connecting the headset to 2 devices simultaneously (multipoint connection)", refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
If the headphones won't pair with the device or won't connect with the device once paired, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204611
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Written by a customer while visiting sony.com
Customer Rating
5
Best Headphones I've Owned
on December 11, 2022
Posted by: christopher13
Gender:Male
[This review was collected as part of a promotion.] These are the best headphones I've ever owned. Period. It's not just that the noise-canceling capability is phenomenal (it is), it's also that the sound quality is fantastic. When I tried them out at home, I was stunned with the sudden silence they provided before listening to music. When I tried them on an airline flight, they not only provided magnificent sound with the engine noise gone (not just reduced) but also helped create a relaxing environment for the trip. The right ear has touch controls; just swipe a finger up/down for volume and forward/back for next or previous song. Cover the ear to quickly deactivate noise-canceling to hear announcements or conversations whenever needed. These headphones are simple, easy, and intuitive, and they're everything you would expect from Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 13, 2022
Hello christopher13, Thanks for sharing your awesome experience with your new Sony wireless headphones. We are glad that they are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: JoeXu
Gender:Male
Verified Purchase:Yes
I bought this two years ago for listening to music while I practice dancing with other music playing. What I found out is that this head set is very sensitive to movement and it will turn on or off if I cough, moving my head a bit quickly. If all you need is to walk around and listen to music, then it is OK. However, after about half an hour or so, I found the tight headset is very uncomfortable. I have now been using my old Panasonic wired headset which is much comfortable than this.
The noise cancellation works and music listening is fine. However, if you want to wear it for running or dancing, then look for something else.
The noise cancellation works and music listening is fine. However, if you want to wear it for running or dancing, then look for something else.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 8, 2023
Hi JoeXu, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the sound quality and noise cancelling feature, we regret to hear about the issues you're having with this unit.
If the Ambient Sound Mode or Noise Canceling function changes unexpectedly, it is possible that the Adaptive Sound Control is turned ON. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action or movements and adjusts the setting of the Noise Canceling or Ambient Sound Control.
If you want to change this setting, follow these steps:
-Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function.
-Adjust the Noise Canceling or Ambient Sound Control manually:
Turn on the Adaptive Sound Control
Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
REF: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
If the Ambient Sound Mode or Noise Canceling function changes unexpectedly, it is possible that the Adaptive Sound Control is turned ON. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action or movements and adjusts the setting of the Noise Canceling or Ambient Sound Control.
If you want to change this setting, follow these steps:
-Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function.
-Adjust the Noise Canceling or Ambient Sound Control manually:
Turn on the Adaptive Sound Control
Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
REF: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
3
They work amazing - but one ear is getting staticy
on January 15, 2023
Posted by: cxp3
Gender:Male
Verified Purchase:Yes
I bought them in Feb 2022 - they worked great all up until the last 2 trips I took. I only use them when I fly - as its the only time I need over the ear headphones. So total I probably used them around 30 times at an average of 2.5 hrs of use.. so VERY minimal use. and one of the ears has a lot of static when playing sound. it started off minimal but now its getting to the point where they are hard to use. hoping the warranty actually works out - since I got 1 month left. but we will see. updates to come when I find out.
Response from sony.comBy Sony North America Customer Support, January 16, 2023
Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If the issue still occurs, please try resetting and initializing the WH-1000XM4.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
If the issue still occurs, please try resetting and initializing the WH-1000XM4.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: Oddball_Hero
Verified Purchase:Yes
These headphones worked as intended and I feel did a great job cancelling noise and worked great for music and online meetings for work which was my biggest use. However after two months they broke placing them on my head. No, I don't have a big head and I wasn't rough with them. They appear to have a weak spot in them. maybe they fixed this with the newer version. As you can see by the photo I had probably only put them on my head about 30 times.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 18, 2023
Hi Oddball_Hero,
While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH-1000XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH-1000XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: Cyberunner
Gender:Male
Verified Purchase:Yes
What can I say .. Best Noise cancelling , Best Audio they have not failed me yet , I use for Gaming , entertainment they sound great . My wife has to stand in front of me to get my attention. Love them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 3, 2023
Hi Cyberunner,
Terrific! We're so happy to hear you love the amazing sound quality, noise canceling features and overall performance of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Terrific! We're so happy to hear you love the amazing sound quality, noise canceling features and overall performance of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Kiill
Gender:Male
Verified Purchase:Yes
Have a very good sound, never had a problem for 10 months after purchase, until my charging port melted when charging. I fell burnt smell and when I check it is the headphone.
Response from sony.comBy Sony North America Customer Support, May 13, 2023
Hi Kiill, thanks for choosing and purchasing our product. We're glad you like the sound quality of the wh1000xm4. We're sorry to hear that you have an issue with your SONY unit. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at:
http://www.sony.net/SonyInfo/Support/.
~Earl
http://www.sony.net/SonyInfo/Support/.
~Earl
Written by a customer while visiting sony.com
Posted by: RICO2023
Gender:Male
Verified Purchase:Yes
First off let me say I love my Sony WH-1000XM4! I love the sound, the Noise Cancelling they provide and how loud they get but smooth the sound is without hurting my ears. But their biggest downfall is the control function on their earmuffs. The touch/tapping functions are just not accurate or great. I tend to listen when I'm in bed and about to fall asleep but then they annoyingly skip or do something I didn't want them to do. Honestly, this is my biggest gripe and annoyance with these headphones, I still recommend them cause their sound is amazing but they REALLY need to develop a better way to handle the controls. I suggest actual buttons. I have a pair of Jabra Elite Active 75t & I LOVE their controls. Their sound doesn't co.e close to these Sony headphones but they've mastered the controls.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 26, 2023
Hi RICO2023,
Thank you for your time writing this review. We really appreciate that you love the amazing sound quality, noise canceling features and comfortable fit of the WH1000XM4 headphones. However, we are sorry to hear some issues that you are experiencing when wearing the unit while sleeping or lying down on your bed. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. It's totally possible to enjoy these headphones while lying down especially when wearing detection is off. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information about wearing the headphones, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing SONY! - Kris
Thank you for your time writing this review. We really appreciate that you love the amazing sound quality, noise canceling features and comfortable fit of the WH1000XM4 headphones. However, we are sorry to hear some issues that you are experiencing when wearing the unit while sleeping or lying down on your bed. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. It's totally possible to enjoy these headphones while lying down especially when wearing detection is off. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information about wearing the headphones, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing SONY! - Kris
Written by a customer while visiting sony.com