Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Morghen
Gender:Male
Verified Purchase:Yes
Nice sound and noise canceling but this is the first headset that hurt my ears. After 30 min i need to take a rest.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 28, 2022
Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Posted by: jennypoooh
Verified Purchase:Yes
I love these headphones but sometimes they randomly pause my music and it turns noise cancellation on and off on its own
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , July 11, 2022
Hi jennypoooh,
We're glad you love the headphones. To isolate the issue, we recommend resetting the headphones to factory default setting. Check this link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We're glad you love the headphones. To isolate the issue, we recommend resetting the headphones to factory default setting. Check this link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: 2stepbay
Gender:Male
Verified Purchase:Yes
Used these noise cancelling phones for the 1st time on a 15 hour flight. Very impressed by noise cancelling and clarity of music. Highly recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 9, 2022
Hi 2stepbay, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Waverly
Gender:Female
Verified Purchase:Yes
I got these before I went on a trip to France bc I wanted noise cancelling headphones for my flight and istg I cannot take these things off and I got them weeks ago. They make music sound better and I never want to take them off.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 15, 2022
Hi Waverly, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Ellie1999
Gender:Female
Verified Purchase:Yes
Honestly so worth the hype, I’m the kind of person where when I love I song I want the music to be loud enough where I can’t hear my thoughts and this does that! I’m not we’ll versed when it comes to tech and headphones but these sound amazing and let me nearly get blow my ears out when listening to music so I love them
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, August 14, 2022
Hi Ellie1999,
We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for giving the product a perfect rating!
We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for giving the product a perfect rating!
Written by a customer while visiting sony.com
Posted by: becky123
Gender:Female
Verified Purchase:Yes
I bought this a month ago and it’s so worth it! The quality is amazing and the different modes are really great for different situations. Love the noise cancelling and awareness mode! Definitely a 10/10, would recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 28, 2022
Hi becky123, Congratulations on your new Sony WH-1000XM4! We're glad you love the amazing built quality and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Unbelievable Like Hearing Music for the first Time
on November 12, 2022
Posted by: SonyNava
Gender:Male
Verified Purchase:Yes
I've had these Headphones for 4 Months now and have no idea how I lived without them. I've put close to 1000 Hours on them without even a Hiccup. They are hands down the best headphones out and would buy them 10 times over. The only thing I would recommend to sony us adding some more padding to the from ear inserts, I had to take mine off after about 600 hours and upgrade them to the aftermarket ones with thicker memory foam. Other than that they are amazing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 12, 2022
Hi SonyNava, thank you for your 5-Star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Vetrand63
Gender:Male
Verified Purchase:Yes
I bought these headphones from Sony online. I really enjoy the sound quality and the range of tones. Great bass. They easily pair with my Sony television.
Response from sony.comBy Sony North America Customer Support, November 26, 2022
Hi Vetrand63, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com