Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Keeps me focused
on October 7, 2020
Posted by: autumn115
Gender:Female
[This review was collected as part of a promotion.] These are awesome to use at the gym. I have a very hard time of staying focused and finishing my workout at the jam because I'm so distracted by everything in everyone around me. These noise cancelling headphones really allow me to get into the zone and focus on what I need to do Most which is working out. They feel quite snug in my ear and I have no fears of them falling out on jog or even bending down to pick up a weight. I get about one week of use before I have to recharge them. They easily connect to my android mobile device but remember to keep them in your case because your phone will consistently try to connect even if your in your car.
Response from The InsidersBy Sony North America Customer Support, October 8, 2020
Hi autumn115, we're glad you are enjoying our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome headphones
on October 7, 2020
Posted by: Shevycakes
Gender:Female
[This review was collected as part of a promotion.] The Sony WF-SP800N are high quality, noise canceling wireless headphones with Alexa built-in and Google Assistant. Also provide extra bass and 360 reality audio. It has a great battery life. In practice, I found the headphones to be easy to use and to provide very good sound. Noise cancellation seemed very good. The overall sound seemed more immersive possibly due to the 360 audio. I recommend these headphones for anyone looking for high quality noise canceling headphones with a slightly more immersive sound. These are very comfortable does not hurt your ear. Some key features are secure the fit, water resistance, and excellent noise cancellation.
Response from The InsidersBy Sony North America Customer Support, October 8, 2020
Hi Shevycakes, we're glad you like the sound quality of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl
Written by a customer while visiting The Insiders
Customer Rating
5
Great Noise Cancelling and sound: nearly flawless
on November 12, 2020
Posted by: Trav89
Gender:Male
I have been using these headphones for nearly three months now. They are excellent and work as advertised. I purchased these primarily for the noise cancelling and for calls and video conferencing working from home. They deliver. People are unaware I'm on a headset when I'm using them. Once they have been paired with a device, they connect to them automatically and quickly. I have a total of four devices paired with them and switching is seamless.
I have only two minor issues with them: As others have reported: i have what I think are average sized ears but they touch the inner fabric of the cups regardless of how I adjust them. It's not a deal breaker, but it is annoying. Just a minor increase in depth would fix this. The other is with the lack of aptX and aptX Low Latency support. For me, this impacts the quality of my experience with Bluetooth transmitters connected from other devices such as my Sony television and Bluray player when watching and listening to movies or television programs. The latency delay is quite noticeable. I would like to appeal to Sony to include this Codec in a future firmware update.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 13, 2020
Hi Trav89,
Thank you for sharing your experience with WH-1000XM4. We're happy to hear that these headphones fit your lifestyle perfectly especially the noise cancelling feature. We regret to hear the discomfort that you are experiencing. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your feedback and will take note as it helps us to improve the performance and quality of our products and services. Thank you for choosing Sony. - Kris
Thank you for sharing your experience with WH-1000XM4. We're happy to hear that these headphones fit your lifestyle perfectly especially the noise cancelling feature. We regret to hear the discomfort that you are experiencing. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your feedback and will take note as it helps us to improve the performance and quality of our products and services. Thank you for choosing Sony. - Kris
Written by a customer while visiting sony.com
Customer Rating
3
An “Active” Noise Cancelling Solution from Sony!
on January 20, 2021
Posted by: prospectjp
Gender:Male
[This review was collected as part of a promotion.] I finally had a chance to thoroughly test this earbuds in various settings and aspects of my lifestyle.
I’m no stranger to Sony’s audio products as I first was introduced to their noise canceling audio devices with the WH1000XM2s. Those were quickly replaced with the XM3s and then this week to the XM4s.
As much as I love headphones, I find them limiting in use since sometimes you can’t always wear headphones.
Thankfully Sony answered the call to this dilemma with the WF1000XM3s last year!
These were a bit cumbersome to securely fit in your ears and not worry about losing them even when just walking!
I found the noise canceling on part with the headphones which really blew me away!
However I had far to many moments of losing these since they barely sat right in my ears. They were also not moisture resistant which meant a no go for the gym!
Thankfully, Sony once again answered the call with the WF-SP800N and I was given an opportunity to test these units at a marginalized cost to my wallet!
I found the SF800Ns to be a bit more bass heavy compared to the WFs, however you were able to remedy that issue with the equalizer on most devices!
I thoroughly enjoyed the various options Sony provided to secure these in your ears and not once did I experience potential dread at having lost or misplaced one or even both earbuds during active moments!
They also had no issues of becoming wet during intense workouts at the local crossfit gym which is also reassuring!
Sadly I found the active noise canceling a bit too lacking when compared to the WFs and attempts to fine tune it amounted to nothing.
I also heard complaints from clients during phone calls that I sounded muffled when using the microphone on these earbuds.
I think the SP800N have a place in the Sony line up of noise canceling devices however what one gains in water/sweat resistance becomes muddled with the mediocre noise canceling and muddled soundstage of the earbuds.
However, it is a learning process for Sony, much like other brands, and I’m sure they will release a new revision next year that will answer all the shortcomings of this model!
I’m no stranger to Sony’s audio products as I first was introduced to their noise canceling audio devices with the WH1000XM2s. Those were quickly replaced with the XM3s and then this week to the XM4s.
As much as I love headphones, I find them limiting in use since sometimes you can’t always wear headphones.
Thankfully Sony answered the call to this dilemma with the WF1000XM3s last year!
These were a bit cumbersome to securely fit in your ears and not worry about losing them even when just walking!
I found the noise canceling on part with the headphones which really blew me away!
However I had far to many moments of losing these since they barely sat right in my ears. They were also not moisture resistant which meant a no go for the gym!
Thankfully, Sony once again answered the call with the WF-SP800N and I was given an opportunity to test these units at a marginalized cost to my wallet!
I found the SF800Ns to be a bit more bass heavy compared to the WFs, however you were able to remedy that issue with the equalizer on most devices!
I thoroughly enjoyed the various options Sony provided to secure these in your ears and not once did I experience potential dread at having lost or misplaced one or even both earbuds during active moments!
They also had no issues of becoming wet during intense workouts at the local crossfit gym which is also reassuring!
Sadly I found the active noise canceling a bit too lacking when compared to the WFs and attempts to fine tune it amounted to nothing.
I also heard complaints from clients during phone calls that I sounded muffled when using the microphone on these earbuds.
I think the SP800N have a place in the Sony line up of noise canceling devices however what one gains in water/sweat resistance becomes muddled with the mediocre noise canceling and muddled soundstage of the earbuds.
However, it is a learning process for Sony, much like other brands, and I’m sure they will release a new revision next year that will answer all the shortcomings of this model!
Response from The InsidersBy Sony North America Customer Support, January 22, 2021
Hi prospectjp,
We're thrilled that you have been using Sony products. We also appreciate your in-depth review of the WF-SP800N headphones. We're glad that it's perfect for your workouts. Your feedback about the call quality and noise canceling function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When you feel the noise canceling function and low-frequency sound are insufficient, change the earbuds to ones that feel more sealed. When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes. The size of the left and right earbuds may be different. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
Regards,
-Ralph
We're thrilled that you have been using Sony products. We also appreciate your in-depth review of the WF-SP800N headphones. We're glad that it's perfect for your workouts. Your feedback about the call quality and noise canceling function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When you feel the noise canceling function and low-frequency sound are insufficient, change the earbuds to ones that feel more sealed. When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes. The size of the left and right earbuds may be different. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
Regards,
-Ralph
Written by a customer while visiting The Insiders
Customer Rating
4
Noise cancellation.
on February 12, 2021
Posted by: Lemillion
Gender:Male
I’ve tried switching out the pieces for noise cancellation. Yet, anything I tried wouldn’t work. Just don’t buy them for noise cancellation. They would be a perfect pair of earbuds if they were to work properly.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 12, 2021
Hi Lemillion, Thank you for choosing Sony! We are sorry to hear that the headphones did not meet your expectations when it comes to noise-cancelling.
The WF-SP800N comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise-cancelling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise-cancelling experience. If the earbud tips tend to come off or you feel that there are insufficient low-frequency sound and a difference in volume between the left and right units, change the earbud tips to another size to comfortably and snugly fit your left and right ears.
Should you need further assistance with the headphones, please contact us for help.
You may email the below information to socialsupport@am.sony.com for assistance.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
The WF-SP800N comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise-cancelling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise-cancelling experience. If the earbud tips tend to come off or you feel that there are insufficient low-frequency sound and a difference in volume between the left and right units, change the earbud tips to another size to comfortably and snugly fit your left and right ears.
Should you need further assistance with the headphones, please contact us for help.
You may email the below information to socialsupport@am.sony.com for assistance.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
4
The mids are not so good but the bass and the fit
on March 8, 2021
Posted by: la pioche
Gender:Male
Verified Purchase:Yes
The mids are not so good and the noise canceling needs a lot of improvements but the base and the fit are amazing
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 9, 2021
Hi la pioche,
While we are glad you like the incredible fit and bass sound of our WFSP800N, we are sorry if the mids and noise canceling feature of these headphones did not meet your expectations. You may try the steps provided on the following links to improve the sound quality and noise canceling function of these headphones:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755703.html
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755729.html
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
While we are glad you like the incredible fit and bass sound of our WFSP800N, we are sorry if the mids and noise canceling feature of these headphones did not meet your expectations. You may try the steps provided on the following links to improve the sound quality and noise canceling function of these headphones:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755703.html
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755729.html
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
Lower quality when in dual device mode
on August 31, 2020
Posted by: dantm
Gender:Male
This is my third Sony high res headset I own. I bought last week mainly because of 2 new features I didn't have on WH-1000XM3.
I really lowed WH-1000XM3s because excellent sound quality. On XM3 NC worked fine in the office, but sometimes had issues outside withe repeated sounds, let's see how XM4s will perform..
I really lowed WH-1000XM3s because excellent sound quality. On XM3 NC worked fine in the office, but sometimes had issues outside withe repeated sounds, let's see how XM4s will perform..
I use the headphones in the office and support for 2 devices is finally supported, but NOTE there is something specs and advertisements don't say. If you enable this feature the LDAC is gone and it will switch headphones to AAC 44khz/16bit only. So my question to Sony is if it would be possible to keep for example LDAC (2 channels) on phone and AAC for laptop with some future firmware update? I'm switching between modes often to enjoy TIDAL music in better quality, but another issue is that headphones don't reconnect to second device automatically. So you need to enable second device support in the menu and go to different menu to reactivate second device. Another idea to Sony: Make this as an option to button and reconnect to second last used device automatically.
Second new feature I really like is new sensor which will stop music when you take headphones off. I experienced some small issue today. Not sure if it was the trigger, but I walked with phones off my ears and heard email notification coming to headphones an then music started playing. I just moved them a bit and music stopped again.
I was hopping for redesigned touch control which is quite a pain. Maybe next time?
I have a feeling that NC is better even passive when headset is off. Comfortable to wear even outside on the street. Didn't experience any troubles like on previous model, but maybe I didn't met similar conditions yet. With XM3 the issue was for example in train when window was open and columns along the trail were creating specific noise. The headphones generated even louder noise and the only solution was turn this feature off. There are new mics inside which might hopefully prevent this situation.
So some improvements are still needed, but overall the sound quality is still outstanding and I'm still ranking 5 stars.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 1, 2020
Hi dantm, greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Best wireless headphones ever!
on September 9, 2020
Posted by: John Christendom
Gender:Male
This past week I was looking for some headphones at my local retail store and saw a pair of these on the shelf. The second I put them on the noise canceling brought me into another world, that's the thing that originally and truly sold me on these headphones. Honestly, these are the best wireless anc headphones, and over the best wireless headphones I have ever used. Whether you are experienced in audio or just starting these are perfect for all. If you want base, you can have as much base as you could need in the extensive app, if you would like to listen to audio from more of a professional standpoint, they are completely perfect for that too. At the price point, and at the quality, and every feature packed into these headphones, they are completely worth every penny.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 10, 2020
Hi John Christendom, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Written by a customer while visiting sony.com