Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Amazing
on December 6, 2021
Posted by: Deby62
Gender:Female
[This review was collected as part of a promotion.] These are some of the best headphones I’ve ever tried. They block out outside noise really really well. They make the music and phone calls sound great. They’re so comfortable, you forget you have them on and the batteries last forever.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , December 6, 2021
Hi Deby62,
That's very nice to hear! We're glad you like the noise canceling, comfort, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
That's very nice to hear! We're glad you like the noise canceling, comfort, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Phenomenal
on December 8, 2021
Posted by: Jeff the builder
Gender:Male
[This review was collected as part of a promotion.] These headphones are phenomenal. The noise suppression is second to none. The sound quality and clarity is absolutely amazing. The battery life is top notch. These are hands down the best wireless headphones with noise suppression I have ever used. They’re comfortable, they have great adjustability and the app is awesome for personalizing the sound for you. These are 10/10. Get them, you won’t regret it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 9, 2021
Hi Jeff, We are thrilled to know that you like the features and capabilities of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: Kaveo408
Gender:Male
Verified Purchase:Yes
This is my 3rd pair of Sony XM HEADPHONES in the last 2 years. 2 xm3 and this xm4. All of them stopped charging. This pair is less than 3 months old and just stopped charging. Wish I would have bought bose now
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 14, 2021
Hi Kaveo408, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00009257
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00009257
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Love this product Quality and Sound firm, is just in the right balance.
Response from sony.comBy Sony North America Customer Support, December 17, 2021
Hi danielgutierrezmix, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.
On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product in the future, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Thanks for choosing Sony. ~Earl
On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product in the future, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Oyens
Gender:Male
Verified Purchase:Yes
I bought this over a year ago and it never fails me. from the moment I put it on my ear, I fell in love with it
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 28, 2021
Hi Oyens,
Awesome! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
BEST HEADPHONES I EVER OWNED.
on December 30, 2021
Posted by: JHENDRIX37
Gender:Male
I have used a lot of headphones in the past and I own many different brands of headphones. These are by far the best I have owned. I worked in recording studios for over 40 years and used a lot of professional headphones. The sound quality and the easy use of functions is ASTOUNDING! I bought these to use with my SONY receiver STR-ZA5000ES so I can listen to music late at night. I had to buy a receiver/transmitter to hook up to my A/V receiver that is not Bluetooth. So easy to pair with multiple devices and all the options available thru the app is incredible. I would highly recommend these for anyone looking for premium sound and easy to use features.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2022
Hi JHENDRIX37, You've made an excellent choice! We're very pleased to hear you like the amazing sound quality, ease of use, and easy Bluetooth pairing with multiple devices using the multipoint feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Posted by: Rajesh28_dc
Gender:Male
Verified Purchase:Yes
I absolutely love it. Sound quality is great. Rechargeable battery still holds charge for about 3 hours, even after 1 year of use.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 4, 2022
Hi Rajesh28_dc,
Great! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Lips2012
Gender:Male
Verified Purchase:Yes
Amazing sound quality the 360° reality audio feature is quite impressive.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , January 4, 2022
Hello Lips2012,
We appreciate the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com