Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Awesome Headphones
on October 4, 2021
Posted by: De100
Gender:Female
[This review was collected as part of a promotion.] I absolutely love these headphones!! These have to be, by far, the best headphones I have ever used. You can personalize these to you, what your doing, your ears, etc... The sound quality is the best. I hear all the little things that my old earbuds miss. They are extremely comfortable and I love that they can be used wireless or wired. That means I can use with my phone, my new mp3 player or my old Gen 4 Nano. I love that!!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2021
Hi De100, You've made an excellent choice! We're glad you love the sound quality, comfortable fit, works perfectly with your devices, and the ability to use as a wired headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
WH-1000XM4 Wireless Noise-Canceling Headphones
on October 4, 2021
Posted by: FreddyH51
Gender:Male
[This review was collected as part of a promotion.] I hit the jackpot when getting these headphones because I do a lot of work from my computer and need to concentrate and be focused. With the WH-1000XM4 Wireless Noise-Canceling Headphones, I can hear crystal clear and have total noise cancellation from the kids or whatever is going on at home. First, let me say that these are super comfortable and not heavy on my ears. I sometimes have to wear them for hours with no discomfort at all. Secondly, pairing is easy and there is a multi-pairing feature so you can take calls, without having to remove your headphones and can switch between your music on one device and calls on another with the touch sensor. You can also skip tracks, adjust the volume control, and activate your voice assistant with the touch control. I like that your music pauses when you remove the headphones and will start back where you were when you put them back on. There is a speak to chat that automatically adjusts volume when making calls so your calls are very clear. The battery life is excellent and will give you up to 30 hours when fully charged. Lastly, the microphones (5) pick up every word with precise clarity. The sound quality is unbelievable! I can honestly say I love my Sony WH-1000XM4 Wireless Noise-Canceling Headphones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2021
Hi FreddyH51, Wow! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 headphones! We are extremely pleased to hear you love your new headphones and you are enjoying the excellent noise canceling feature, amazing sound quality, comfort, and overall features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
love these headphones
on October 4, 2021
Posted by: leila7137
Gender:Female
[This review was collected as part of a promotion.] These are great! Love that these are bluetooth and noise canceling.
Nice sound and it is very effective as far as the noise canceling goes.
Nice size and not heavy on the head.
Highly recommended
Nice sound and it is very effective as far as the noise canceling goes.
Nice size and not heavy on the head.
Highly recommended
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2021
Hi leila7137, Awesome! We are glad that you are enjoying your newest noise canceling headphones. We're also glad that you like the sound quality, noise canceling function, and size. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your recommendation and thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Canceling Headphones
on October 5, 2021
Posted by: Deliam
[This review was collected as part of a promotion.] This Sony WH-1000XM4 Wireless Noise-Canceling Headphones are one of the best headphones I have ever own, is one of Sony’s already excellent line of Bluetooth headphones. They are very comfortable and has the best noise cancelling headphone. The music comes through full and clear, one thing I noticed is that when You have the headphones on and people are talking you won’t be able to hear anything they are saying even with the music off that is how good and concealed they are. Sony has finally created a XM4 headphone that has multipoint pairing. I’m very pleased with my headphones I Definitely recommend it if you are looking for a good quality concealed headphones!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2021
Hi Deliam, Amazing! Choosing these headphones will definitely be worth it! We're delighted to hear you are very satisfied with your purchase! We're also thrilled to know you feel these are one of the best sounding headphones that you've owned and you are enjoying the comfort, excellent noise canceling feature, and superb sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the recommendation and for offering a fantastic rating on the product! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Great Headphones
on October 5, 2021
Posted by: Iamskibum
Gender:Male
[This review was collected as part of a promotion.] I love the WH-1000XM4 Wireless Noise-Canceling Headphones. They are very comfortable to wear and are very easy to use, easy to pair via Bluetooth, to answer calls and to adjust volume. The case is quit nice too. Quality headphones from Sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2021
Hi Iamskibum,
Thanks for commenting! We are truly happy to hear you love your new WH-1000XM4. We are also thrilled you are satisfied with its comfortable fit design, ease of use- especially the Bluetooth connection function, features, bundled case, and overall quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Thanks for commenting! We are truly happy to hear you love your new WH-1000XM4. We are also thrilled you are satisfied with its comfortable fit design, ease of use- especially the Bluetooth connection function, features, bundled case, and overall quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Jaw Dropping
on October 5, 2021
Posted by: Kimberly
Gender:Female
[This review was collected as part of a promotion.] The 360 Reality Audio literally made my jaw drop. I thought I knew what good headphones were. I had no ideas what I was missing before using these. These are worth whatever the price is. The noise canceling is fantastic, and can adjust to your surroundings. It also has a Speak to Chat function that allows you to have a conversation with ease and without fumbling with a pause button. Also, if you take your headphones off, the music automatically pauses for you. Brilliant! Sony really put thoughtful consideration into designing this product and thought about all the bells and whistles you never knew you needed. Hands down the best. My one complaint is so minor compared to all the features, and that’s the length of the USB charger. It’s very short and not really practical to use everyday. It does come with an adapter for airplane use though which is an added bonus. They are also extremely comfortable. It comes with the capability to pair with Alexa and can complete calls too. The controls for everything are right on the super soft headphone and these are completely wireless. I’ll be purchasing a pair for my husband because I know he’ll be stealing these from me.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2021
Hi Kimberly,
You made the right choice with the WH1000XM4! Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice with the WH1000XM4! Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Noise Canceling Headphones!!! A Must have!
on October 6, 2021
Posted by: jenn27
Gender:Female
[This review was collected as part of a promotion.] If you're in search for an amazing pair of noise canceling headphones that are wireless, look no further! The slick black look is soft, comfortable for going around your head and on your ears. With a 30 hour battery life and only 10 minutes charge time for 5 hours, you can't go wrong. Touch sensor controls allow you to easily control your volume, answer calls and activate your voice assistant. Great quality and speak to chat volume works great! A great design for comfort for long time use. I highly reccomend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2021
Hi jenn27,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Sony Noise-Canceling Headphones
on October 7, 2021
Posted by: Kraigjane
Gender:Male
[This review was collected as part of a promotion.] I received this product for a honest review. These are really great quality headphones. They work great and do everything that they say. I use them daily. Love them so much and glad that now I own a pair. Everybody in my household love them. Also love the design because they fit great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 9, 2021
Hi Kraigjane,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com