Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Amazing wireless noise canceling headphones!
on September 25, 2021
Posted by: Anna150
Gender:Female
[This review was collected as part of a promotion.] I absolutely LOVE this Sony wireless headphone. The WH-10000xM4 is one of the best headphones I have ever had. The sound has a remarkable crisp sound compared to anything on the wireless market. Along with the sound, the sound control and noise control, this make these headphones groundbreaking. The noise-canceling works phenomenally as vacuuming and other background noises can not be heard at all. This changes the market for noise-canceling headphones. They are easily adjustable making them fit great comfortably. Paired with the easy action of raising the volume and switching songs, the headphones make them easily accessible. The combination of sound, fast charging, accessibility, and performance makes the WH-10000xM4 one of the best noise-canceling headphones today. Overall, this is excellent headphone on the market.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 26, 2021
Hi Anna150, Great! We are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Really amazing and comfortable
on September 26, 2021
Posted by: ATSutton
Gender:Female
[This review was collected as part of a promotion.] These are probably the best pair of headphones I've ever owned. They are extremely comfortable for extended use and they fold up nicely to store in the rugged case that comes with them. The noise cancelling is really cool, I can enjoy my music in a room with multiple people having conversations and watching TV. Definitely recommend this product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 27, 2021
Hi ATSutton, Amazing! We're happy to hear that you like the comfort, noise canceling function, and sound quality. he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Sony Standards
on September 26, 2021
Posted by: BabiieKakesxOx
Gender:Female
[This review was collected as part of a promotion.] My home is surrounded in Sony products because they make quality products. These headphones stand up to their name! The headphones are sturdy in the hand yet light and comfortable when worn. The headphones come with a case and charging cable. The case is a bonus because I mean were does one store their headphones? The headphone ear pads are large and plush. The band that goes around your head is size adjustable and fits the smallest to the biggest of heads. The sound quality of these is amazing! I tried them while cooking in the kitchen and the noise cancelling eliminated all the sounds of my home and I was able to listen to my podcast uninterrupted. The headphones feel smooth to the touch and I love how they charge with the same cable as my cellphone. I would recommend these headphones to anyone who loves listening to music and podcast in peace and quiet.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 27, 2021
Hi BabiieKakesxOx, Excellent! We're glad that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
The quality is amazing
on September 26, 2021
Posted by: Momo19
[This review was collected as part of a promotion.] These work so well I wish I had a pair for every room so I didn't have to carry it everywhere lol. The case is slim and can fit lots of places, I appreciate this so much. The headphones fold up nice and easy to fit in the slim case. Lastly the sound quality is comparable if not better to other trendy brands and I cannot hear a thing when I wear them! The app makes it easy to set up as well. Awesome all around.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 27, 2021
Hi Momo19, Awesome! We are glad that you like the sound quality and ease of setup using the Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Simply Awesome!!
on September 26, 2021
Posted by: Gray2863
Gender:Female
[This review was collected as part of a promotion.] Sony WH-1000XM4 Wireless Noise-Canceling Headphones are the best!! Love the fit. And they don't hurt the top of my head or my ears. The noise canceling is the best!! So easy to pair and simple instructions on how to work your headset. The sound is outstanding. The call quality is amazing as well. Comes with a nice sturdy case. Just a 10 minute charge can give you up to 5 hours. Alexa built-in. 360 Reality Audio. Google assistant. You can get 30 hours battery time! There's so many options to adjust your audio/communication experience. In my opinion this headset is definitely recommended.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, September 26, 2021
Hi Gray2863,
We're glad that you are happy with your purchased. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for the recommendation!
We're glad that you are happy with your purchased. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for the recommendation!
Written by a customer while visiting sony.com
Customer Rating
5
Works great!!!
on September 26, 2021
Posted by: Kim E
Gender:Female
[This review was collected as part of a promotion.] I got these for my daughter because she likes to watch TV shows and Movies on her laptop and these blockout the background noise from the rest of the house.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 26, 2021
Hi Kim E, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Jammin to my Favs!
on September 26, 2021
Posted by: Chris745
Gender:Female
[This review was collected as part of a promotion.] I like that they are lightweight and comfortable to wear. When I have them on I don't hear the outside noise from my husband watching TV. It is so convenient with the Bluetooth connection to move around freely. The sound quality is Awesome!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 27, 2021
Hi Chris745, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
I loved these!!!
on September 27, 2021
Posted by: antwynnae
Gender:Female
[This review was collected as part of a promotion.] These headphones made it so easy to just tune out the world. I wasn't worried nor dud I hear anything except whatever I wanted to out of these headphones. They were really easyto charge and were a nice comfortable size. They were easy to pair with devices. I also loved how they were made as well as their case they go in. I would recommend these a thousand times over.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 27, 2021
Hello antwynnae,
Thank you so much for the perfect star review!
We are really thrilled to hear you love your new WH-1000XM4. We are also pleased that it perfectly suits your needs and expectations!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Thank you so much for the perfect star review!
We are really thrilled to hear you love your new WH-1000XM4. We are also pleased that it perfectly suits your needs and expectations!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com