Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great Product!
on September 23, 2021
Posted by: mchi13
Gender:Male
[This review was collected as part of a promotion.] I always put my headphones in when cutting grass, running, etc. The outside noise when cutting the grass, the hearing of your own breathing while running, led me to these. I walked outside with them the first time and was amazed at the outside sounds were very weak. I decided to give it a try while cutting the grass, and I was equally impressed. The noise cancelling ability is trully amazing. If I had one con about this product, its the size. I think all noise cancelling products are this big, but the pros definetly outweigh the cons. I use these all the time now when running and cutting grass. Very peaceful!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi mchi13,
We're glad that you like the noise canceling function of the headphones. Your feedback about the weight is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
We're glad that you like the noise canceling function of the headphones. Your feedback about the weight is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Amazing headphones
on September 23, 2021
Posted by: Kimarino
[This review was collected as part of a promotion.] These headphones are great! Nice,sleek design. Very durable. High quality. Keeps at extra noise. Great for work, homework, gaming. Fit great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2021
Hi Kimarino, Awesome! We're glad that you are loving the sleek design, fit, and noise canceling features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on September 23, 2021
Posted by: Scoobytrouble71
Gender:Male
[This review was collected as part of a promotion.] These are are great headphones really good sound great noise canceling.They the best headphones I have ever had. I would recommend these to anybody I know friends and family these are the best headphones I've ever had
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2021
Hi Scoobytrouble71, these are the best headphones indeed. We're glad that you are loving the sound quality and noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Clear, Concise & No Noise!
on September 24, 2021
Posted by: Lehc00
Gender:Female
[This review was collected as part of a promotion.] I received a complimentary set of Sony WH-1000XM4 Wireless Noise-Canceling Headphones in exchange for my honest review.
These headphones have clarity beyond compare, they are clear and concise with no glitches or lag time. The noise canceling is superior to any I have tried before. They are lightweight and adjust to fit snugly but comfortably. The case is sturdy so the headphones won't get scratched or damaged. They hook up to my devices simply with no hassle at all. The hands free calling feature makes it so easy to connect with someone without stopping in middle of what I'm doing, and the voice assist is serving to none. I would highly recommend these headphones to anyone who expects high quality and fantastic performance!
These headphones have clarity beyond compare, they are clear and concise with no glitches or lag time. The noise canceling is superior to any I have tried before. They are lightweight and adjust to fit snugly but comfortably. The case is sturdy so the headphones won't get scratched or damaged. They hook up to my devices simply with no hassle at all. The hands free calling feature makes it so easy to connect with someone without stopping in middle of what I'm doing, and the voice assist is serving to none. I would highly recommend these headphones to anyone who expects high quality and fantastic performance!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2021
Hi Lehc00,
Awesome! We're thrilled that you are enjoying the features of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that you are enjoying the features of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Sony WH-1000XM4 Wireless Noise-Canceling Headphone
on September 24, 2021
Posted by: lara
Gender:Female
[This review was collected as part of a promotion.] WH-1000XM4 Wireless Noise-Canceling Headphones are the best noise-canceling headphones that I have ever had!
I feel completely submersed in whatever I am listening to. Whether I am using them for a virtual work meeting or listening to music, All I can hear is what is on the other end of
my headphones. They are also extremely easy to set up
Anyone looking for great quality noise-canceling headphones, that really do cancel out any noises around you, try Sony WH-1000XM4 Wireless Noise-Canceling Headphones, you won't be sorry!
I feel completely submersed in whatever I am listening to. Whether I am using them for a virtual work meeting or listening to music, All I can hear is what is on the other end of
my headphones. They are also extremely easy to set up
Anyone looking for great quality noise-canceling headphones, that really do cancel out any noises around you, try Sony WH-1000XM4 Wireless Noise-Canceling Headphones, you won't be sorry!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2021
Hi lara,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones and had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're glad that you are enjoying the noise canceling function of the headphones and had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
3
Sturdy, Bluetooth Noise-cancelling Headphones
on September 24, 2021
Posted by: TampaMommu
Gender:Female
[This review was collected as part of a promotion.] This is my first set of noise cancelling headphones. They appear well-made and have impressive features, which include bluetooth, touch sensors, voice-command functionality, and excellent audio. They even come with a nice-looking storage case. If you know that you enjoy wearing noise-canceling headphones, I'd recommend these for you. However, I do not enjoy the suction-cup feeling on my ears when wearing these, and they make my ears feel hot and sweaty. Also, there is a low hum sound that is unpleasant to my highly-sensitive hearing. I cannot see myself wearing these for more than an hour at a time.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 25, 2021
Hi TampaMommu, thank you for purchasing the Sony WH-1000XM4! We're glad you like the built quality, Bluetooth, touch panel sensors, voice command functions, and excellent sound quality of the unit. And we're sorry to hear about your concern with the fit of the earcups and the low-hum noise that you've experienced.
To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
For low-humming sound, You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
For low-humming sound, You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
4
Shhh I can’t hear you
on September 25, 2021
Posted by: Scjohn
Gender:Male
[This review was collected as part of a promotion.] As I get older I have a tendency to enjoy peace and quiet. Unfortunately grandkids and abundance of animals doesn’t mix with quiet. Enter the noise cancelling headset by Sony. Not only does it cancel the ambient sounds but the wireless feature enhances the volume of my tunes ! Love them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 25, 2021
Hi Scjohn, Excellent! We're glad that you are enjoying the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
It's Music In My Ears!
on September 25, 2021
Posted by: Twin
Gender:Female
[This review was collected as part of a promotion.] Woah baby...the Sony Wireless Noise-Canceling Headphones are awesome. All the features indicated more than met my expectations, especially the quality, durability and versatility of the headphones. I am very impressed!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 25, 2021
Hi Twin,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com