Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Best noise canceling Headphones!
on September 22, 2021
Posted by: Khanna55
Gender:Male
[This review was collected as part of a promotion.] Without a doubt the most comfortable headphone I ever wore.The headphone became extension of my head and ears,so there is no bending of the ear or pressure on the ear.They are very comfortable,I could wear these literally all day.The build quality is great and the noise canceling function is amazing.I can connect these headphones to 2 blue tooth devices.I barely ever charge the batteries and the headset gives a warning with 1-2 hours of listening time left,so I have ever been stranded needing to use the included cable-lasts about 2 weeks between charges with my current use.
All the touch controls are reliable and customizable buttons are great for hearing text messages,asking Alexa/google questions,adjusting noise canceling modes etc.
Overall great sound,nice quality,rich features and very comfortable.If you are looking for noise cancellation at its best,don’t look elsewhere and buy this immediately,you will not regret it.
All the touch controls are reliable and customizable buttons are great for hearing text messages,asking Alexa/google questions,adjusting noise canceling modes etc.
Overall great sound,nice quality,rich features and very comfortable.If you are looking for noise cancellation at its best,don’t look elsewhere and buy this immediately,you will not regret it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2021
Hi Khanna55,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
WOW!
on September 22, 2021
Posted by: Palmtreehugger
Gender:Male
[This review was collected as part of a promotion.] I am so glad I got these headphones. Undoubtably the best headphones you can buy. They feel incredible. The sound even better. These are the best headphones I've ever owned. I highly recommend them to anyone who wants comfort, sound quality, and just likes things made extremely well. Get these, thank me later.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2021
Hi Palmtreehugger,
Thank you so much for the perfect Star review!
We are truly happy to hear that you are satisfied with the exceptional sound quality, premium design & comfortable fit, and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for the perfect Star review!
We are truly happy to hear that you are satisfied with the exceptional sound quality, premium design & comfortable fit, and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Great sound and fit adjustment is perfect
on September 22, 2021
Posted by: johnverse68
Gender:Male
[This review was collected as part of a promotion.] I was lucky enough to get this as a test sample and boy I can tell you it more than lives up to Sony quality it’s as if you entered a theatre or studio the experience is really incredible
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2021
Hi johnverse68, Awesome! Glad to hear that you are happy with the sound quality of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
Carl
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
5
Mind. Blown.
on September 22, 2021
Posted by: Spig51
Gender:Male
[This review was collected as part of a promotion.] These are the Rolls Royce of headphones and there is no other way to explain it. Seamless easy Bluetooth connect, NFC connect, 30 hours of play time and if the battery dies, a 10 min charge gives you 5 hours! Simply put, these headphones are amazing. They have Google assistant, Alexa and hands free HD calling built in, which has proved itself detrimental when I am working outside or during my workouts. The soft earcuffs hug your ears with the perfect pressure to not slide but does not squeeze overbearing. The sound is out of this world! The 360 adaptive feature feels as if you are surrounded in concert with clarity. They come equipped with an airplane cord connect, a usb-c for charging, headphone cable and rigid carrying carrying case. Everytime I think these headphones can't get any better, I find another feature that impresses me. I've had many headphones ranging from skull candy to Beats by Dre and these are light-years of head of them in sound, clarity, technology and comfort. Best headphones ever. Hands down.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi Spig51, We are so glad to hear that you are happy with the Bluetooth connection, battery life, features, sound quality, and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Very Impressive
on September 22, 2021
Posted by: SusanM
Gender:Female
[This review was collected as part of a promotion.] These Sony Wireless Noise-Cancelling Headphones are amazing. I find that the included USB cable is too short for charging with a desktop computer so I used my own USB Type-C cable and adapter which worked out perfectly. While they are charging there is a red indicator light which goes out once they are fully charged. The 30+ hour battery life is more then sufficient. I love that you can charge them for about 10 minutes and get 5 hours of usage. The touch sensor controls are easy to use. These are so comfortable to wear, they are lightweight and where they cup over your ears is very soft. You can easily adjust them for the size and shape of your head and they stay put. They work great for when I want to listen to music while in the same room with someone who is watching television because the noise cancelling is amazing, I can honestly say I can not hear the television at all, not can I hear anyone in the same room speaking.. I have used them with my computer, tablet and T.V. and my husband has used them with his phone and we both are amazed at the sound quality. I love the hard shell case to protect them when not in use or when you want to take them with you when you leave the house, the cords have their own little compartment as well as the headphones. I absolutely love that they have Alexa built in. I highly recommend these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi SusanM, Awesome! Glad to hear that you are happy with the battery life, comfort, noise-canceling, and sound quality of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Amazing!
on September 22, 2021
Posted by: Shayne
Gender:Male
[This review was collected as part of a promotion.] The noise canceling capability of these headphones was off the charts! In a extremely noisy room, after putting them on it was dead silent.
Bass was lacking a little at full volume, but at moderate volume it was good.
The ability to cup the right headphone and hear all outside noises was a great feature that worked well so you don’t have to remove them to hear someone talking to you.
Comfort was excellent and very light considering they are full size headphones.
Bass was lacking a little at full volume, but at moderate volume it was good.
The ability to cup the right headphone and hear all outside noises was a great feature that worked well so you don’t have to remove them to hear someone talking to you.
Comfort was excellent and very light considering they are full size headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi Shayne,
Wow! We're delighted to hear you are enjoying your new headphones. Nice to know you like the amazing noise canceling, ambient sound mode, comfortable fit, and lightweight with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Wow! We're delighted to hear you are enjoying your new headphones. Nice to know you like the amazing noise canceling, ambient sound mode, comfortable fit, and lightweight with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
4
Best headphones that I have ever owned.
on September 22, 2021
Posted by: Jereome
Gender:Male
[This review was collected as part of a promotion.] I've had these headphones for a little over a week and I have to say that they are indeed the best headphones that I have ever owned. The sound quality on these headphones is great and the noise cancellation does a great job of reducing the outside noise. Another thing that I like about these headphones is that the battery seems to last forever which is pretty nice if you use them for work or you don't feel like plugging them in all the time.
The one gripe that I have with these headphones though is how you change the volume or rewind or skip music. You see they have you swipe on the right side of the headphones like you would a tablet which makes raising the volume rather tedious because you have to swipe multiple times. I prefer having a button for these functions because its much easer to press a button than swiping multiple times.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi Jereome,
Awesome! We're glad you are enjoying the amazing sound, noise canceling features and long battery life with your new headphones! We're sorry to hear tehe difficulties that you are having with the touch controls of the unit. You may use this link as your guide if the touch control is not responding correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If you required additional support, please send us an email at socialsupport@am.sony.com.
Name:
Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Awesome! We're glad you are enjoying the amazing sound, noise canceling features and long battery life with your new headphones! We're sorry to hear tehe difficulties that you are having with the touch controls of the unit. You may use this link as your guide if the touch control is not responding correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If you required additional support, please send us an email at socialsupport@am.sony.com.
Name:
Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
amazing
on September 23, 2021
Posted by: anna689
[This review was collected as part of a promotion.] these headphones are everything! i am currently in school and spend a lot of time on my computer. i usually use my airpods but theses are even better for studying! i like how comfortable they are on my ears. dont get me wrong, I love my airpods for working out and other things but for long periods of time thesse work great! noise cancelling is amazing!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 23, 2021
Hi anna689,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com