Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Best headphones I've ever owned
on September 20, 2021
Posted by: DisneyMom
Gender:Female
[This review was collected as part of a promotion.] These headphones are amazing. They actually hold a charge for over a day. They also charge in very little time. They are so comfortable to wear for long periods of time. I love all of the features, including turning sound up on the headphones. The sound quality is excellent and so crisp. They are unlike any wireless headphones I've ever owned. They come with a carrying case which is a must for travel! It was incredibly easy to set them up, you don't need to be tech savvy to get them started. They actually are noise canceling too. I was able to listen to music in louder environments without hearing the background noise. These headphones are a must for any avid headphone user. I plan on trying other Sony headphone products in the future because I love these so much!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2021
Hi DisneyMom, Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time. We're also thrilled to know you feel the WH-1000XM4 is the best sounding headphones that you've owned you're enjoying the great noise cancelling feature, easy setup, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward to your next purchase. Thanks for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Incredible Sound
on September 20, 2021
Posted by: Gameface1
Gender:Male
[This review was collected as part of a promotion.] This product is incredible. The sound quality is so clear that I can hear every word of a song and the best part is that I can not hear any outside noise. These headphones fit really well when I go running. I don't wear ear buds so these are good for me. I just hope that there are multiple colors
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2021
Hi Gameface1, We're very grateful for this positive feedback! We're extremely pleased to hear you're enjoying all the improvements we made on these headphones, especially the superb sound quality and overall fit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Bomb sound!
on September 20, 2021
Posted by: MsJayfit
Gender:Female
[This review was collected as part of a promotion.] Wow! Right out the box I turned these headphones on and paired with my phone. Just like that the sound was bumping in my ears. The sound was bomb! Crisp,
clear, nice base! Instructions say east set up, to download the app then connect. I connected without. I'm sure once I play around with the app I can enhance the sound quality even more. I happen to be watching the premiere of Dancing WTS in the background and these headphones definitely canceled out the noise at a low volume. Would probably be great on a plane or trying to cancel out the sounds for peace and quiet when you can't find peace and quiet. Im excited to put these to good use. If you purchase them you won't be disappointed!
clear, nice base! Instructions say east set up, to download the app then connect. I connected without. I'm sure once I play around with the app I can enhance the sound quality even more. I happen to be watching the premiere of Dancing WTS in the background and these headphones definitely canceled out the noise at a low volume. Would probably be great on a plane or trying to cancel out the sounds for peace and quiet when you can't find peace and quiet. Im excited to put these to good use. If you purchase them you won't be disappointed!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2021
Hi MsJayfit, Great! We are glad that you are loving the sound quality, noise canceling function, and ease of setting the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Amazing noise canceling!
on September 21, 2021
Posted by: Mamaof3
[This review was collected as part of a promotion.] I love these! True noise canceling and really good to get in the zone for whatever you’re listening to. Sometimes I need to focus and not hear my surroundings and these have been awesome! I also love that they come with an awesome carrying case! Totally recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2021
Hi Mamaof3, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Quality sound and durable
on September 21, 2021
Posted by: Jbeard25j
Gender:Female
[This review was collected as part of a promotion.] These headphones have very nice sound and lots of features to enjoy. They come with a charging cable, a really nice case, a 3.5mm cable, and an airplane adaptor. The headphones themselves have an extremely premium feel in the hand, they are made of a nice matte plastic that feels smooth and soft. The ear cups are very large and fit over my ears quite nicely. they are comfortable to wear all day without any problems or irritation. The sound is the best you will find on a pair of closed-back consumer oriented over ear headphones, and if you are unsatisfied you just have to install the Sony Headphones app and you can play with lots of settings like the equalizer and the amount of ambient sound that you want to let in. I use the app and find it very useful and simple to use. The bass is deep and the mids and highs can be great if you work with the equalizer and the type of music you are listening to. In my experience it sounds best to boost the mids and highs in the app.
The noise cancellation is where these headphones excel. They have world class noise cancellation and I really like how well it works. Walking down a busy street with people and cars whizzing by and you can be listening to your music undisturbed. Of course you will still hear the cars and the people but the sound reduction is very significant. The right ear cup is where the controls are located. Cover the ear cup and you can talk and hear people. Swipe forward=skip track, swipe backward=go back a track, double tap in the middle=pause the song. While walking and listening to a new playlist these gestures are a breeze and quite convenient to use. I really enjoy these headphones and they work wonderfully for my needs. They are very well made and pretty simple to use. I would definitely recommend them and I am very happy with them.
The noise cancellation is where these headphones excel. They have world class noise cancellation and I really like how well it works. Walking down a busy street with people and cars whizzing by and you can be listening to your music undisturbed. Of course you will still hear the cars and the people but the sound reduction is very significant. The right ear cup is where the controls are located. Cover the ear cup and you can talk and hear people. Swipe forward=skip track, swipe backward=go back a track, double tap in the middle=pause the song. While walking and listening to a new playlist these gestures are a breeze and quite convenient to use. I really enjoy these headphones and they work wonderfully for my needs. They are very well made and pretty simple to use. I would definitely recommend them and I am very happy with them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2021
Hi Jbeard25j,
Wow! Thank you so much for taking the time to write such an in-depth review of your experience with the WH-1000XM4.
We are really thrilled to hear that you are happy and satisfied with the fantastic features, comfortable fit, premium & good-looking design, industry-leading noise canceling function, amazing sound quality- especially when using the Sony Headphones Connect app, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for recommending our WH-1000XM4!
- Romeo
Wow! Thank you so much for taking the time to write such an in-depth review of your experience with the WH-1000XM4.
We are really thrilled to hear that you are happy and satisfied with the fantastic features, comfortable fit, premium & good-looking design, industry-leading noise canceling function, amazing sound quality- especially when using the Sony Headphones Connect app, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for recommending our WH-1000XM4!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
WIRELESS HEADPHONES
on September 21, 2021
Posted by: quickjoe
Gender:Female
[This review was collected as part of a promotion.] Very impressed with these headphones. Set up was a breeze. These headphones fit securely against your ears with little to no movement when you turn your head. The outside covering is soft against your ears and adjusts to fit your head. These headphones are charge quickly and last for quite a bit of time before the next charge. They came in a hard shell case for protect them from damage. The sound quality is excellent and there is no static in them. These are great for kids.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2021
Hi quickjoe,
Great! We're thrilled that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
A must have
on September 21, 2021
Posted by: Shaheera89
[This review was collected as part of a promotion.] Amazing sound!!! Seamlessly connects.....They said that it would not be good for the gym and it fits better than the beats headphones which are designed for the gym.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2021
Hi Shaheera89,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Ralph
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great technology
on September 21, 2021
Posted by: Ajt296
Gender:Female
[This review was collected as part of a promotion.] I am absolutely loving these wireless noise-cancelling headphones. They are the best that I have ever had. I downloaded the app and paired very quickly with my cell phone. The charge lasts a really long time for wireless headphones and they charge really fast. The noise cancelling is amazing. I used on a plane, in the airport, walking on the sidewalk, and at home. I guess the headphones automatically adjust to your environment, which is really cool. The sound was great in all these environments. I also used the headphones to take phone calls and they worked well. I also like the the music on the headphones pauses when you take them off. Great sound, easy to use, great tech, and quality product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2021
Hi Ajt296,
Awesome! We're thrilled that you are enjoying the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that you are enjoying the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com