Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Noise-cancelling headphones
on September 18, 2021
Posted by: Melissa
Gender:Female
[This review was collected as part of a promotion.] These are absolutely amazing. You can hardly hear any noise from the outside. An the sound is so clear. There light weight. Love the carrying case that they came in. I don't believe that I could have done any better. I have already recommended these headphones to so many people. Highly recommend this product
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2021
Hi Melissa, Awesome! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
AMAZING!
on September 19, 2021
Posted by: Ali R
[This review was collected as part of a promotion.] I bought this as a gift for my husband’s birthday! When I say he was not disappointed! He has never had a great pair of noise canceling headphones! This is a first for him and an amazing buy! He uses them for his morning jog, mowing our lawn, etc! He is so happy to have these and I am SO happy that we have them! They have a 30 hour battery life and they are Bluetooth! What is even better is that ALEXA is built into the system! i would pick these over anything else that may be on the market at this time!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2021
Hi Ali R,
Wow! Thank you so much for sharing your honest feedback with our WH-1000XM4!
We are extremely pleased to hear that you and your husband are happy with the superb quality and incredible features- especially the long-lasting battery life, industry-leading noise canceling function, Built-in Alexa feature, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Wow! Thank you so much for sharing your honest feedback with our WH-1000XM4!
We are extremely pleased to hear that you and your husband are happy with the superb quality and incredible features- especially the long-lasting battery life, industry-leading noise canceling function, Built-in Alexa feature, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
My new favorite headset
on September 19, 2021
Posted by: Captain
Gender:Male
[This review was collected as part of a promotion.] I normally use earbuds because most of the headsets I have tried don't fit on my larger head. This headset not only fits great the sound quality is amazing with the noise canceling feature i couldn't hear any surrounding noise.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2021
Hi Captain, You've made an excellent choice! We're extremely pleased to hear your purchase went well and you are enjoying the features, especially the superb sound quality, excellent noise canceling, and overall fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
Written by a customer while visiting sony.com
Customer Rating
3
Comfortable on my ears!
on September 20, 2021
Posted by: PrettyB
[This review was collected as part of a promotion.] Ok so the headphones are extremely comfortable! You’ll be shocked at the comfort level! But there are a few fine details when you dl the app. Remember to pay attention to all the features and what they do. They do a test run of the difference between Sony headphones and regular. But when the music plays from tidal I don’t get the same experience as the example. I feel the sound quality should be out of this world. But I feel like it sounds the same from my Sony’s as any other headset. I’ve tried to play around with it. Do different music apps including tidal! And it’s just not what I expected! Sony is an awesome brand with futuristic qualities!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 20, 2021
Hello PrettyB,
We appreciate the 5-star rating and we are glad you like the sound quality and the app of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating and we are glad you like the sound quality and the app of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Amazing headphones!
on September 20, 2021
Posted by: CG85
[This review was collected as part of a promotion.] These headphones are great. The sound quality is amazing as well as the noise cancellation feature. I could focus on listening to my music or watching a show without all the background noise. I would definitely recommend giving these a try!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2021
Hi CG85, Great! We are glad that you are loving the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Sony Noise Canceling Headphones
on September 20, 2021
Posted by: Jason49
Gender:Male
[This review was collected as part of a promotion.] These Sony Headphones are the absolute best that I have ever used. They fit my ears perfectly and the sound is incredible. There are so many features. I am learning how easy they are to use.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2021
Hi Jason49, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the features, incredible sound quality, and overall fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Amazing pair of headphones
on September 20, 2021
Posted by: Butrlvr
Gender:Female
[This review was collected as part of a promotion.] This pair of headphones are amazing, the quality of sound meets all of my expectations. The noise canceling is for real, once you have these headphones on you are in your own world. The battery charge lasts quite a long time. The design of the headphones is slick and modern, they look expensive. What more can you ask for, the product performs and looks great! Well worth every penny.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2021
Hi Butrlvr, Wow! Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear our WH-1000XM4 meets your needs and expectations. We're also glad that you are enjoying the excellent noise canceling feature, great battery life, and design of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your purchase and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
I wish I could give it more than 5 stars
on September 20, 2021
Posted by: Hugh aka Que
Gender:Male
[This review was collected as part of a promotion.] I have to say I've been blown away with these headphones. I have another premium headphones but these are definitely my favorite already. I love the softness of the material on my ears and even the touch of them. I have the black ones with some gold hints. It definitely looks premium and sound is amazing. I love the noise canceling feature and how easy it is to adjust it in the app. The sound is second to none for sure. I love how to control the sound, pause, and going back and forth with music. I can't wait to use these on my next plane ride
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2021
Hi Hugh aka Que, Thank you for giving the product a perfect rating! We're very happy to hear you love the softness of the materials of the earcups, premium design, excellent sound quality, industry-leading noise cancelation, intuitive app, and easy touch control navigation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com