Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Perfect for Music & Gaming
on September 9, 2021
Posted by: Lease
Gender:Female
[This review was collected as part of a promotion.] My son is an avid gamer, and I myself prefer to listen to music through over the ear headphones. These Sony WH-1000XM4 Wireless headphones sound amazing. They truly do block out the background noise and are a comfortable fit. They don't hurt after long use and most certainly I don't get sweaty with them either. I had no issues pairing these and neither did my 13 year old son. These rock and you can't beat the sound quality. I would absolutely recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 10, 2021
Hi Lease,
Awesome! We're glad that both of you are enjoying the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're glad that both of you are enjoying the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Amazing headphones, quality sound
on September 10, 2021
Posted by: pickyaboutproducts
Gender:Male
[This review was collected as part of a promotion.] These headphones are amazing. High quality clear sound and the noise cancelling feature works very well. Comfortable to wear, lightweight, and well made. As a bonus, look pretty nice too.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 11, 2021
Hi pickyaboutproducts, Awesome! We're glad that you love the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
High end headphones with great noise cancellation
on September 11, 2021
Posted by: Sabrina
Gender:Female
[This review was collected as part of a promotion.] I love these headphones they are super soft, sleek and feel very high end. The fold flat and store compactly which is super convenient for travel or to just throw in your purse or gym bag. Sound quality is great and the noise cancelation is better than my old beats studio head phones. I would highly recommend these if you’re looking for a nice pair of head phones. They are comfortable, light weight on the head and flexible so there isn’t any tightness when you wear them. Sony did a great job with these!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 11, 2021
Hi Sabrina,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Awesome sound
on September 17, 2021
Posted by: AudreyMarie717
Gender:Female
[This review was collected as part of a promotion.] The Sony WH-1000XM4 headphones are wireless and noise canceling. The headband has superb, comfortable padding. They are great for home, on the go or work. They charge fairly quickly and last for the entire day. Love that you can customize your listening experience with the App. You can connect to 2 devices simultaneously. Love the minimal design and the matte black finish. They are stylish and definitely work very well for calls as well. All around top of the list for Bluetooth wireless headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 17, 2021
Hi AudreyMarie717,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
The sound is awesome!
on September 17, 2021
Posted by: Dave T
Gender:Male
[This review was collected as part of a promotion.] I've been through my fair share of headphones over the last few years. Some cheap some moderately expensive. As of this moment, these are THE BEST headphones I've ever owned. They were easy to set up, the app walks you through the process and also lets you set the configuration you like, like bass and such. They also ask for pictures of your ears to maximize your sound experience. And that is exactly what it is, an experience. I listened to some of my favorites and I noticed that these headphones picked up on sound nuances that I never noticed before when I listened to the same music in my car. I used these to do yard-work, I didn't even hear my mower running, so the noise canceling function is amazing. A nice case as well as charging and auxiliary cords were included. They have great battery life too.These headphones are awesome and I would definitely recommend them.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, September 17, 2021
Hi Dave T,
We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for the recommendation! Jay
We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for the recommendation! Jay
Written by a customer while visiting sony.com
Customer Rating
5
These are great!
on September 18, 2021
Posted by: Bcornecelli
[This review was collected as part of a promotion.] I absolutely love these headphones. They are so comfortable and block out all the background noise. The app made it easy to set up the Bluetooth and other features.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2021
Hi Bcornecelli, Amazing! We're glad that you are enjoying the noise canceling function, features, and ease of Bluetooth setup. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Very nice
on September 18, 2021
Posted by: Karenc
Gender:Female
[This review was collected as part of a promotion.] The headphones come in a very nice case. I love that the ear portion moves in so many directions. I’m not sure about downloading an app for them. They seem very durable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2021
Hi Karenc, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Please download the Sony | Headphones Connect app. It has an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Excellent Headphones
on September 18, 2021
Posted by: Mike007
Gender:Male
[This review was collected as part of a promotion.] Absolutely Awesome. Ok, so on to the Headphones themselves. First, Sony is known for sound and they made their name known here for sure. These headphones have true Noise Canceling and are Truly wireless. These may seem petty or even miniscule to the masses, however, upon pulling the wrap off the box, the box itself felt quality made. I pulled the inner box out, and pulled out the case (yes these come with a hard shell case). Upon pulling the headphones out, they felt very nice, not too heavy, and constructed of a good quality. They fit very nice to my head and are "Over the Ear" style and not "Sit On Top" style. I much rather have over the ear personally. The cushions felt very nice, soft, and comfortable. I have other headphones that I love and thus far these where on par. They paired seamlessly to my phone. There is an app they recommend you downloading and I would recommend it as well, if for nothing else then for the adaptive listening it enables and for the custom fit (it fits the sound and noise canceling to your ears). The Noise Canceling feature makes it as if you are in your own world. I had my kids and wife yell while standing only a couple feet from me and I couldn't hear them in the slightest. Design: Awesome; Feel: Awesome; Comfort; Very Good.
Now, Sound, the part we all are concerned with. So, as Stereo sound goes, these are Great. Bass is Great, you don't feel like it is beating inside your head but have an awesome bass sound. The music is crisp, fluid, and of Extremely high quality. So, Sound: Awesome.
Features: These have an auto pause feature that will pause your music or video if you take them off and begins playback when putting them back on. It does have Alexa built in and Google assist. The 360 Real Audio is phenomenal. If you use a Hifi music app, the sound quality is amplified. With the 360 Real Audio, it makes the sound seem as if you are completely immersed in the music and the sound. For me, music is a huge part of life and these have brought me a new listening experience. I look forward to many hours to come. There are many more features that the Sony app brings to these headphones but too many to list here.
Cons: The only con I have is that for long duration listening the top of my head begins to hurt. The padding at the top, I wish, was a bit softer.
Now, Sound, the part we all are concerned with. So, as Stereo sound goes, these are Great. Bass is Great, you don't feel like it is beating inside your head but have an awesome bass sound. The music is crisp, fluid, and of Extremely high quality. So, Sound: Awesome.
Features: These have an auto pause feature that will pause your music or video if you take them off and begins playback when putting them back on. It does have Alexa built in and Google assist. The 360 Real Audio is phenomenal. If you use a Hifi music app, the sound quality is amplified. With the 360 Real Audio, it makes the sound seem as if you are completely immersed in the music and the sound. For me, music is a huge part of life and these have brought me a new listening experience. I look forward to many hours to come. There are many more features that the Sony app brings to these headphones but too many to list here.
Cons: The only con I have is that for long duration listening the top of my head begins to hurt. The padding at the top, I wish, was a bit softer.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2021
Hi Mike007,
Thanks for sharing your 5-star review of the WH1000XM4. Your feedback about the padding is greatly appreciated. We hope you continue to enjoy the features of these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Thanks for sharing your 5-star review of the WH1000XM4. Your feedback about the padding is greatly appreciated. We hope you continue to enjoy the features of these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com