Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Awesome!
on August 20, 2021
Posted by: Mwtrbg
Gender:Male
[This review was collected as part of a promotion.] I am completely blown away by the quality and performance of these headphones. To start, the charge lasts for a really long time. The sound quality is fantastic and can be tweaked using the app to find the levels that work for the media you are listening to, including a bunch of preprogrammed settings. The noise-canceling feature works extremely well and removes you from the environment around you. I recently used them on a flight that had a bunch of children and crying babies and, with the headphones on, I didn't even know that they were there. I am super happy with everything these headphones have to offer.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 23, 2021
Hi Mwtrbg, Awesome! We're glad that you like the sound quality, features, and noise canceling headphones. These headphones are perfect for flights. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
Fantastic!
on August 21, 2021
Posted by: sam22
Gender:Female
[This review was collected as part of a promotion.] Our teenage son were gifted these, and he is really happy with them (not nearly as happy as we were to get back our Marlys...and a busted up Beats..do not recommend those for teens,) I would absolutely recommend these for parent that are struggling to instill the same kind of love we had for music in our formative years. These Sony's put out good sound, and are holding up better than past brands we have given him.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 22, 2021
Hi sam22, This is a great gift idea! We're thrilled to hear your son loves the amazing sound quality of his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Out of this world
on August 23, 2021
Posted by: GG5711
Gender:Male
[This review was collected as part of a promotion.] These headphones by Sony are legit. I have never imagined such a sound experience. The are quality and also comfortable. They fit my big head but are also adjustable so my kids and wife can use them. I create music as a hobby and these have shown up all my old pairs of headphones. The noise cancelation is real and I can’t hear anything else but what comes from these. My kids even try to get my attention and I can see their lips moving but nothing else. The charge lasts a long time and I like the buttonless navigation on the earphone themselves. Power button is easy to locate and the usb type c cable input is right there too. Another great feature is the Voice assist function so I can hands free navigate when I need to. The carrying case it comes with is well made and convenient. There isn’t anything I don’t like about these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 25, 2021
Hi GG5711,
Thank you so much for sharing your wonderful experience with our WH-1000XM4!
We are so happy to hear you are satisfied with the exceptional sound quality, comfort fit, industry-leading noise canceling function, long-lasting battery life, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for sharing your wonderful experience with our WH-1000XM4!
We are so happy to hear you are satisfied with the exceptional sound quality, comfort fit, industry-leading noise canceling function, long-lasting battery life, and overall performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Excellent
on August 23, 2021
Posted by: Maiko78
Gender:Female
[This review was collected as part of a promotion.] It has excellent noise cancellation and using it outside for runs on my long walks are definitely beneficial to me. I would definitely recommend for anyone that’s looking for once I get it because it’s very light weight and it fits into my bag once it’s folded so it doesn’t take up my space
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 23, 2021
Hi Maiko78, Awesome! We're glad that you like the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Incredible Performance
on August 24, 2021
Posted by: Njgnet
Gender:Male
[This review was collected as part of a promotion.] These are incredible. I can not believe how light they are compared to there noise cancelling ability. I have had some Bose QCIIs for a long time and these blow them away. The touch controls take some practice but once your used to them they feel natural and well thought out. Highly recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 25, 2021
Hi Njgnet, thank you for the amazing review! We're very happy to hear you're enjoying the exceptional noise canceling feature, and intuitive touch controls of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Amazing sound!
on August 28, 2021
Posted by: Kimber032
Gender:Female
[This review was collected as part of a promotion.] I am impressed with the quality and sound of Sony Wireless Noise-Canceling Headphones. The sound is so real that it has made me jump thinking something was by me. The battery last me all day. I like that there is also a quick charge plus an audio cord if needed. There's an adapter for in flight listening. The volume, pause, call song skip are all as easy as a finger swipe on the ear pieces. I can relax an not be interrupted by surrounding noise. The are the best earphones I have used and I have tried some pretty high end ones. They are light weight, the ear cups are soft and so comfortable. I love that they come with a protective carrying case. Great for traveling.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 29, 2021
Hi Kimber032, Awesome! We're glad that you are loving the sound quality, battery life, features, and noise canceling function. These headphones are perfect for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
These are fantastic!
on September 3, 2021
Posted by: Music girl
Gender:Female
[This review was collected as part of a promotion.] These wireless headphones by Sony are fantastic!! They are very easy to synchronize and very easy to use. The sound is incredible and these are truly noise canceling. They fit very nice and comfortably. I love the features of volume control and skip just by touching the outside of the headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 3, 2021
Hi Music girl,
Awesome! We're glad that you are enjoying the amazing features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're glad that you are enjoying the amazing features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones I’ve ever used
on September 7, 2021
Posted by: Laurenb
Gender:Female
[This review was collected as part of a promotion.] I can’t rave enough about these headphones. After battling with ear buds for years, I finally caved and bought the over ear noise canceling ones. They are so great you can barely hear a plane engine or a lawn mower running. 10/10 would recommend to friends and family
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 7, 2021
Hi Laurenb, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com