Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great quality!
on August 9, 2021
Posted by: MaKenna
Gender:Female
[This review was collected as part of a promotion.] My husband is absolutely obsessed with these! He loves to use them for gaming and for talking on the phone outside. These were great quality, extremely comfortable, and I would absolutely recommend them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 10, 2021
Hi MaKenn, Awesome! We're pleased to hear that your husband is enjoying his newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best Headphones on the market
on August 9, 2021
Posted by: Joesmoe
Gender:Male
[This review was collected as part of a promotion.] The Sony WH-1000XM4 wireless noise-canceling headphones are the best headphones on the market. Having the older model also, the MX4 are a major improvement from the XM3. The sound and noise canceling abilities are far superior than the older model. The touch controls have also updated to not being so sensitive.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 9, 2021
Hi Joesmoe, Thank you for the awesome review! We're thrilled to hear you're enjoying the overall improvement from the previous model and you like the amazing sound quality and noise canceling feature of your new headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Very satisfied
on August 9, 2021
Posted by: Ulilili
[This review was collected as part of a promotion.] I am so happy with these headphones. I pair them with my phone so I can listen to podcasts while I'm working or when the baby is napping (on me). I needed zero noise leak and high noise cancelling and these deliver. Like I can still hear the baby crying, but my podcasts aren't being drowned out by it you know? Its made my me time so much less stressful. Plus the sound quality is great and they're comfortable to wear.
One thing though- Sometimes I get pressure in my eardrums when I wear them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 10, 2021
Hi Ulilili, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely blown away
on August 10, 2021
Posted by: CouchSlouch1988
[This review was collected as part of a promotion.] My husband is a musician and he frequently does stuff like playing with the audio settings on the tv because it “doesn’t sound right” when I can’t tell the difference. I got these headphones for him to use while he edits his songs, and he loves them. They block out outside noise, and he has described the sound as “crisp”. He’s very pleased with these. They are built well, and seem quite sturdy. They even came with a hard case to put them in when they’re not being used which is excellent because he tends to break things. Overall, we are both really happy with these headphones. The quality is A+
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 11, 2021
Hi CouchSlouch1988, You've made an excellent choice! We're very happy to hear that your husband loves the crisp sound, exceptional noise cancelation, amazing built quality, and the included hard case of his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Excellent Features and Qualities
on August 12, 2021
Posted by: jennwickschnak
Gender:Female
[This review was collected as part of a promotion.] Sony has completely outdone themselves this time with the WH-1000XM4 wireless and noise-cancelling headphones! I have been using these headphones for weeks now for many zoom meetings, on airplanes, and just listening to music around the house and the sound quality is amazing as is the noise-cancelling features of this Sony model. The carry case is perfect because it fits in small spaces and includes the charging cable, adapter for airplane use, and cable for wired sound. I highly recommend these Sony headphones - they have truly thought of everything with this model!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 12, 2021
Hi jennwickschnak, thank you so much for the 5 Star review!
We really feel your happiness with our WH-1000XM4. We are also thrilled to hear you are satisfied with its superb quality & features.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
We really feel your happiness with our WH-1000XM4. We are also thrilled to hear you are satisfied with its superb quality & features.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
In my own world!
on August 12, 2021
Posted by: Reviewgoddess
Gender:Female
[This review was collected as part of a promotion.] Sony has been a brand that has been a staple in my household, and of course these headphones are no exception in quality or performance. When I tell you I can't hear a thing, I mean it. The noise cancelling feature makes me feel like I am submerged in my own world. The integrated software takes precise measurements of your ear to get an accurate fit of your overall listening experience. I was more then blown away this product, if you are looking for a solid pair of headphones that will do the job these are the one.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 13, 2021
Hi Reviewgoddess, Amazing! We are happy to hear that you like the noise canceling feature, quality, and performance of WH1000XM4. This is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Awesome!
on August 12, 2021
Posted by: Ab123
Gender:Female
[This review was collected as part of a promotion.] These headphones are really great! They come with many features and adjustments to preference, and when wearing them almost all outside noise is cancelled. The headphones are comfortable, and they have an adjustable band. Really nice product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 13, 2021
Hi Ab123, great! We're pleased to hear that you like the features and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
A simpleton’s review
on August 13, 2021
Posted by: Mylovelymocha
[This review was collected as part of a promotion.] I’m no audiophile so I’m not going to write of that. Just a simple review to touch base for those arent “techy” and want to use it as an old fashioned headphone. I myself don’t use wireless headphones , yet fortunately this has that “wired” extension. Con is headphone has be charged with usb, so consider having your plug outlets with usb (simple inexpensive attachment to your wall outlet).
Response from sony.comBy Sony North America Customer Support, August 13, 2021
Hi Mylovelymocha, Great! We're glad that you like your new headphones. Indeed, these can be used wired or wireless. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com