Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Comfortable and clear
on August 5, 2021
Posted by: Pbh216
Gender:Male
[This review was collected as part of a promotion.] Never have I ever had a more comfortable headphones! They do not hurt my ears after a long flight! Very clear sound and easy to adjust the features. I can wear it and it listens to commands allows me to pause and have a conversation or listen to announcements. It’s quick and smart. I leave it on sense engine and it quickly adapts to the areas I am in to adjust the sound and allows background noise.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 6, 2021
Hi Pbh216,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great
on August 5, 2021
Posted by: Chrystal
Gender:Female
[This review was collected as part of a promotion.] These worked really great! My husband wanted something to use while mowing and these were perfect!
Response from sony.comBy Sony North America Customer Support, August 6, 2021
Hi Chrystal, great! We're glad that your husband is enjoying our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great sound & features
on August 5, 2021
Posted by: Kiki R
Gender:Female
[This review was collected as part of a promotion.] These headphones offer superior sound quality and clarity and have great upper frequency separation. My husband is an audiophile and has several pairs of expensive headphones and he says these are comparable to his other high end ones. They are very comfortable to wear, even for my husband who has a large head. They offer bluetooth or direct connectivity with a mini jack. Everything you need comes in the box - a protective case, USB cable for recharging and an audio cable. They pair easily. There is an app you can download, but you can also use them without the app. The app does offer additional controls for volume, pause, play and advance. In our experience, they charge quickly and the charge lasts us several days using them about an hour a day. If you value high quality sound, we highly recommend these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 6, 2021
Hi Kiki R,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Absolute game changer
on August 5, 2021
Posted by: cac33300
Gender:Male
[This review was collected as part of a promotion.] I'll start by being honest- I was never a fan of "over the ear" headphones. But then my wife got me these after listening to me complain about having to wear wired headphones and earmuffs while mowing on our acreage.
I can't say enough good things about these headphones. This is my first pair of noise canceling headphones and they take the roar of my 27hp zero turn mower to a dull hum. It's unbelievable!
I found them very easy to pair with a variety of devices (phone, TV, laptop) and the setup was very intuitive.
The multi-purpose button is awesome and makes them customizable for whatever your intended usage might be.
The ability to override the noise cancelling by holding your right hand over your ear creates a temporary passthrough to hear ambient noise is really handy when my wife is hollering and trying to get my attention.
The last feature is the battery life. It's incredible. The instructions list it at 30 hours and I've been able to get a little longer than that at times. The charging time is very rapid as well.
I'm a big fan of the case for storage as I have small children in my house that break stuff all the time. It makes traveling with these Sony headphones a breeze also.
Guys, you need these headphones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 6, 2021
Hi cac33300, we appreciate your detailed review. We're also glad that you like the ease of pairing, noise canceling function, battery life, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Features are out of this World
on August 6, 2021
Posted by: JoelsMom
Gender:Female
[This review was collected as part of a promotion.] I love my new Sony headphones. They are not your everyday headphones. The headphones has a large list of features. The headphones are wireless noise canceling stereo headset. They include 360 Reality Audio and Headphones connect from Sony. The headphones include music playback for up to 30 hours with NC (noise cancelling) on and 38 hours with NC off. You only have to charge the headset for 10 min to get up to 5 hours of play time. The headset includes hands- free calling with HD voice and voice assist function. It has google assistant and alexa built-in. The headphones are so easy to use. They are very lightweight. I had not problem downloading the Sony apps.
I recommend them to anyone that wants a GREAT pair of headphones.
I recommend them to anyone that wants a GREAT pair of headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 7, 2021
Hi JoelsMom,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
The absolute best!
on August 6, 2021
Posted by: Mandy07
Gender:Female
[This review was collected as part of a promotion.] I can say without a doubt that these are the best noise canceling headphones I’ve ever tried. Not only does music sound absolutely amazing with these but when listening to audio books you get completely immersed. Doesn’t take long to charge and a full charge lasts so long. I love the case you get with these so they won’t get damaged in you’re bag. Definitely recommend!!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 7, 2021
Hi Mandy07, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Excellent Headphones!!!
on August 7, 2021
Posted by: Yormy
Gender:Female
[This review was collected as part of a promotion.] These headphones are truly noise cancelling. I can't hear anything with them on, which makes the music sound way clearer. I tried these on at a loud gym and was amazed that I did not hear any gym noise whatsover, and only my music. Truly amazing!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 7, 2021
Hi Yormy, thank you for the amazing review! We're glad you like the excellent noise canceling feature and exceptional sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Great
on August 8, 2021
Posted by: Nikki29
[This review was collected as part of a promotion.] These headphones are well worth the purchase!!! You will not be disappointed.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 9, 2021
Hi Nikki29,
Thank you for sharing your wonderful experience with us. Nice to hear your investment with the headphones is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Thank you for sharing your wonderful experience with us. Nice to hear your investment with the headphones is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com