Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Amazing Headphones with Great Features!
on August 2, 2021
Posted by: Kris
Gender:Female
[This review was collected as part of a promotion.] These headphones are amazing! I started using them a week ago and I already feel I can not live without them! First of all, I was very surprised at how comfortable they are and how well they adjust to my head. They are lightweight and not bulky at all! They were easy to connect to my phone by using the Sony Headphones App which is easy to navigate and use, and has many features like giving you the ability to control the background sounds. I also love the buttonless control panel on the side. The sound quality is amazing and the noise cancelation works great! I had them on while the rest of my family was watching TV and I could not hear anything but the podcast I was listening to. This is so great because before I would have to turn the volume up very high on my phone to drown out the TV noise and it would hurt my ears! I also have been using them while I work from home. It is so great not to hear my dog bark or the grass being cut while I am trying to concentrate on my work. I also love the carrying case which will be great for using them when I travel on an airplane. This is a great product from Sony and I highly recommend these headphones. My husband is already wanting a pair!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Kris,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great features
on August 2, 2021
Posted by: AmberN
Gender:Female
[This review was collected as part of a promotion.] I got this about a week ago to try out for free they are some nice headphones they are well made very comfortable on the head they do cancel out sound they have a lot of features for them also
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi AmberN, Amazing! We're glad that you like the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best head phones in the world
on August 2, 2021
Posted by: Rivera reviews
Gender:Male
[This review was collected as part of a promotion.] So I want to start off by saying Sony by far makes the best thing in existence so by them making these head phone I new they were already going to be extraordinary and load and behold they were and I love each and every feature they have noise cancelling amazing adaptive sound when your doing exercise it enhances the music and when someone talks to you it knows omg it has other awesome features Sony by far you have better things than Samsung I give you ten thousand stars
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Rivera reviews, Excellent! We're thrilled to hear that you are enjoying the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Wow better than expected!
on August 2, 2021
Posted by: excontracting
Gender:Male
[This review was collected as part of a promotion.] These are awesome. First off they very comfortable, light weight and soft, they basically feel like the float over your ears. Sound is amazing, very warm and solid sounding. I tested these out and I couldn't even hear my son yelling for me in the other room. Such a cool feature the sound will pause when you take the head phones off! Also nice they auto turn off if you leave them off your head for awhile so the battery wont drain down. Super thrilled with these and better than I imagined.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi excontracting, Excellent choice! We're happy to hear that you are enjoying the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Product!
on August 2, 2021
Posted by: Conner519
Gender:Male
[This review was collected as part of a promotion.] I received this product about a week ago and I absolutely love these headphones! My favorite feature is the noise canceling abilities! The sounds quality is amazing! These are defiantly worth the money! Overall, I would highly recommend this product!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Conner519, Awesome! We're pleased to hear that you love the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
Rock Solid Features
on August 3, 2021
Posted by: Stargazer
Gender:Female
[This review was collected as part of a promotion.] Sound quality was average but the noise canceling quality was amazing. The one tap silencer was wonderful as well, I liked that feature a lot. There is a few other features on the headset that I thought was pretty good as well. The multi device support is a pretty cool feature to have. If you travel, there is an airplane adapter that hooks in through a headphone jack.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 4, 2021
Hi Stargazer, thank you for the awesome review! Good to know you appreciate the sound quality, exceptional noise canceling, ease of use, multipoint connection, and overall features of your new Sony headphones. We're also glad you like the supplied airplane adapter.
To ensure you're getting the optimal listening experience, please download the Sony Headphones Connect App. There is an equalizer that lets you customize sound levels to suit your music.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
To ensure you're getting the optimal listening experience, please download the Sony Headphones Connect App. There is an equalizer that lets you customize sound levels to suit your music.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
So comfortable
on August 3, 2021
Posted by: DonEZ
Gender:Male
[This review was collected as part of a promotion.] These are amazing wireless noise-canceling headphones. When I had them on the first time I was blown away by the noise canceling. I couldn't hear the dishwasher, Air conditioner, busy intersection, or someone talking a few feet away.
The sound quality of the headphones is phenomenal. The difference that the 360 reality audio makes is remarkable. Audiobooks sound great and music sounds amazing. Even movies and shows sound better with these on. With the noise-canceling and high-quality sound, movies can be very immersive.
They are really lightweight and comfortable. The earpieces tilt and swivel in every direction, so you get a great fit that is comfortable to wear for long periods of time. They could easily be used to meditate in a noisy environment.
The battery will last 30 hours of music playback and you can get 5 hours of playtime with a 10-minute quick charge.
I like the Hand-free calling and voice assistant integration, but the touch controls on the side of the headphones took me a little practice to get used to. Pairing is painless and my wife and I can easily swap who's using them with what devices without any trouble.
Really impressed with these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 4, 2021
Hi DonEZ,
We're thrilled that you like the noise canceling function, sound quality, comfort, and battery life of the headphones. Your feedback about the touch sensor is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
We're thrilled that you like the noise canceling function, sound quality, comfort, and battery life of the headphones. Your feedback about the touch sensor is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Simply stellar
on August 4, 2021
Posted by: Melanie
Gender:Female
[This review was collected as part of a promotion.] While I've owned my fair share of Bluetooth headphones, none of them have had ANC and, honestly, I wasn't sure if I really needed a noise cancelling feature at all in my headphones. I most often listen to music while at home where it's relatively quiet, anyway. But I was excited anyway to finally try out the noise cancelling capabilities of these Sony WH-1000XM4 headphones, and I couldn't be more impressed. Even when I'm just in my bedroom listening to music, these headphones dull the sound of my noisy air purifier and bring the music into crystal-clear focus. These are great sounding headphones, but it's the ANC and attention to design and detail that really make for an impressive listening experience. With other Bluetooth headphones I've owned, even the ones that had good sound quality, I've always felt like I need to turn up my music really loud in order to properly "feel" it, which was probably terrible for my hearing health. But even at lower volumes, these Sony headphones sound clear and vibrant. The 360 Reality audio capability is really awesome as well. I set it up with my Tidal HiFi subscription and played one of my favorite albums I've heard a hundred times, yet I swear I was hearing details and depth in the music that I had never heard before. And what's even better is that these headphones have all these great features while keeping them super easy to use and super comfortable to wear. I usually wear glasses, and typically glasses plus headphones equals massive headache after more than a few minutes of use, but these Sony headphones put no pressure on my glasses. The headband doesn't dig into the top of my head either, like other headphones often do on me. This level of comfort, in combination with long battery life, means that I can use these for many hours with zero worries, just pure focus on the music. What more could you want?
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 5, 2021
Hi Melanie,
You made the right choice! We're glad that you are enjoying the noise canceling function, sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice! We're glad that you are enjoying the noise canceling function, sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com