Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Superb headphones
on August 2, 2021
Posted by: flb_37714
[This review was collected as part of a promotion.] I have been using a couple of different wireless ear pods for listening to music and phone calls on my phone. After obtaining these headphones I am extremely happy with the quality and the different functions with them. I am glad I got these they will replace all of my wireless listening choices!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 2, 2021
Hi flb_37714, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Written by a customer while visiting sony.com
Customer Rating
5
Best I have had!
on August 2, 2021
Posted by: MadToxicologist
Gender:Male
[This review was collected as part of a promotion.] Hands down these headphones take the cake for noise-canceling headphones and are the best set of headphones I have owned. I was very surprised by how comfortable the headphones rested over my ears and how I didn't feel the band at all. The sound quality is very high with having great Bluetooth codec support. The active noise cancelling is next level with a huge difference being noticed between my Airpod Pros and this product. The length of battery is acceptable and the fast charge feature is true to advertisement and can be a life saver. These headphones have replaced my previous product I used and have yet to discover a major issue.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 2, 2021
Hello MadToxicologist
We appreciate the positive feedback regarding the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
We appreciate the positive feedback regarding the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Super easy, awesome.
on August 2, 2021
Posted by: janetrm0402
Gender:Female
[This review was collected as part of a promotion.] The sound is very impressive. Punchy kick drum and nice bright sound. I quickly settled on a slightly customized version of the included Bright preset. Super comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 2, 2021
Hello janetrm0402!
Thank you so much for sharing your amazing experience with our WH-1000XM4.
We are truly happy to hear you are satisfied with the incredible sound quality, great features, and comfortable fit design of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Thank you so much for sharing your amazing experience with our WH-1000XM4.
We are truly happy to hear you are satisfied with the incredible sound quality, great features, and comfortable fit design of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Impressive in every way!
on August 2, 2021
Posted by: TW990
Gender:Male
[This review was collected as part of a promotion.] Although I have owned a number of over the ear headphones from a number of different brands, these wireless noise-cancelling headphones from Sony are the absolute best! The noise cancelling function (this is my first pair of headphones with that feature) is no gimmick - it really works! Now I can focus on the great sound rather than external noise, and in a house with young children, there is a lot of distracting noise! The noise cancelling feature, as with many of the features, is adaptive, so it takes into account your surroundings which is really cool. I was blown away by how light these headphones are too! That they are lightweight combined with incredibly soft ear cushions makes for a really comfortable pair of headphones that can be worn for extended periods without ear or other discomfort. The battery life is phenomenal and the app works fantastically. You can even take a picture of your ears to customize the audio features with some of the high quality music streaming services (which you get a nice free trial). It really does make a difference. The case is also convenient and slim as well and is firm enough on the outside that it protects the headphones. Overall, this is an awesome product that is lightweight, super comfortable, portable with great battery life, and of course, offers excellent sound with noticeable noise cancellation. I can't thank Sony enough!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 3, 2021
Hello TW990
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
amazing sound quality
on August 2, 2021
Posted by: keith d
Gender:Male
[This review was collected as part of a promotion.] Hands down the best pair of head phones I've every had. this is my 2nd pair of Sony noise canceling head phones, with the 1st being bought a number of years ago. let me be the first to say the advancements made are mind blowing. These head phones have so many sweet features I haven't even been able to use them all. I love how easy they were to pair with my phone, I downloaded the app and off I went . The app shows me the battery life and I'm a week in and still haven't had to recharge with nightly use ( I wear in bed while the wife is sleeping ) the have adaptive sound control , 30 hour battery life- with this quick charge technology ( basically u can charge for 10 min to get 5 more hours !!! ) and touch sensor to control! love it
The features I haven't played with yet are speak to chat and making calls but plan to soon . over all I'm extremally pleased and my even buy my wife a pair for Christmas
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 2, 2021
Hi keith d, Awesome! We are so glad to hear that you are happy with the sound quality, battery life, noise canceling and amazing features of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Written by a customer while visiting sony.com
Customer Rating
5
Awesome awesome just awesome!
on August 2, 2021
Posted by: Ladiisim
[This review was collected as part of a promotion.] These headphones sound amazing! The bass, treble, hi hats all sound amazing. They are comfortable as well. The battery last very long. I wear them all the time while working, the noise cancellation is top notch.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 2, 2021
Hello Ladiisim,
We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on August 2, 2021
Posted by: ld23
[This review was collected as part of a promotion.] I really like these Sony headphones. They are comfortable to wear and provide great audio. I can really hear everything I listen to very clearly. The active noise cancelling feature also works really well for busy environments.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 2, 2021
Hi ld23, thank you for the awesome review! We're glad you like the comfortable fit, great audio quality, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
What was that, I can’t hear you!
on August 2, 2021
Posted by: Mellymoe
[This review was collected as part of a promotion.] My new Sony noise canceling headphones are the chiz! If you have two guys playing video games in the house and need to drown them out, look no further. The quality of music is great to. You can hear instrumentals that you wouldn’t normally hear with any other headphones. You also can take calls and get things done!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Mellymoe, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com