Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great Features!
on July 31, 2021
Posted by: DonnaB41553
Gender:Female
[This review was collected as part of a promotion.] I got these to experience everything good I've heard about these noise cancelling headphones and they live up to what I've been hearing! There wonderful! They really do block out the background noise and I'm having a great time with these! I've told ally gilt and friends. Never know.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi DonnaB41553,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Excellence
on July 31, 2021
Posted by: Sue76
[This review was collected as part of a promotion.] This headphone is such full of sound it’s better than I was expecting the emmersive feeling you get is amazing like I love it like there is nothing else but the music and it’s better that the other ones I’ve owned for that reason the way you can put your hands over the ear piece is a brilliant design and so handy to use I love that it comes with everything you need for an airplane ride. These hands down are way better than I’ve owned I’m glad I gave these a try. Once again it’s Amazing!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Sue76, Thank you for the 5-star rating! We're very happy to hear you give the WH-1000XM4 a try and it did not let you down. We're glad that you appreciate the noise cancelling feature, amazing sound quality, and overall design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony. -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Stunning!
on July 31, 2021
Posted by: Tatianna78
Gender:Female
[This review was collected as part of a promotion.] I recently tried Sony's WH-1000XM4 Wireless Noise-Canceling Headphones and I was thoroughly impressed! Just putting on my ears. The noise cancelling is mind blowing. I love the ease of use with the controls. They are a bit tricky to get used to, but once you do, it's a snap. The comfort is truly amazing! I have very sensitive ears, and I have no issue with them. Truly amazing quality.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 1, 2021
Hi Tatianna78, Excellent! We're glad that you like the noise canceling function, ease of use with the controls, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on July 31, 2021
Posted by: Smalltown6
Gender:Female
[This review was collected as part of a promotion.] These have a long battery life.easy to connect the blue tooth on them. Sound is beyond perfect.really comfortable fit ,they don't hurt your ears at all.noise canceling is excellent. Really nice carrying case for them.really like the touch to pause feature. I love using these for work,its nice to drown out the noise of the machinery.. makes my day go bye faster with these. Thank you for a most awesome product I love them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 1, 2021
Hi Smalltown6, Great! We're glad that you like the ease of pairing, battery life, fit, sound quality, features, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Brilliant Sound!
on August 1, 2021
Posted by: DerekB
Gender:Male
[This review was collected as part of a promotion.] These Sony noise canceling headphones are top quality! Firstly they look great, slim line, comfortable and fit perfectly, not big and bulky like some out there. They are adjustable but I haven’t needed to change them. They are easy to fold and fit into the compact case that comes with them.
They are very easy to setup, on my laptop, all I had to do was pair them and all done. On my phone I downloaded the app and control everything from there. Switching between both devices is easy too.
The sound quality is amazing! Perfect for me to work from home while the rest of the family is around. I love the speak to chat feature, with one word I can automatically pause my music to have a conversation. The other features I love are the adaptive sound control that senses what you are doing and adjusts the sound accordingly, the sensor which can detect if you are wearing the headphones and adjusts to help save the battery, the battery life is great at 30 hours. It is so easy to let in ambient sound, adjust volume and make calls just by tapping the panel Definitely the best headphone I have owned in a very long time!
They are very easy to setup, on my laptop, all I had to do was pair them and all done. On my phone I downloaded the app and control everything from there. Switching between both devices is easy too.
The sound quality is amazing! Perfect for me to work from home while the rest of the family is around. I love the speak to chat feature, with one word I can automatically pause my music to have a conversation. The other features I love are the adaptive sound control that senses what you are doing and adjusts the sound accordingly, the sensor which can detect if you are wearing the headphones and adjusts to help save the battery, the battery life is great at 30 hours. It is so easy to let in ambient sound, adjust volume and make calls just by tapping the panel Definitely the best headphone I have owned in a very long time!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi DerekB, Great! We're glad that you like the fit, comfort, noise canceling function, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Wow!
on August 1, 2021
Posted by: Danap73
Gender:Female
[This review was collected as part of a promotion.] I never thought I’d by a headphones person. Never. Until now. I got these about a week ago, and they come in a hard formed travel case that holds the charging cord and airplane adapter inside. The set up was super easy. Download the app, connect the Bluetooth, and power on. Placed them on my head. Super comfortable and lightweight. Then you notice the dead silence. What?!? Noise canceling is right. Just shuts out the world around you. So then I used the free trial code for the 360 music. Got that set up. Went back to the headphones app to analyze my ears for the perfect sound quality. Again, easy. Just took a photo of each ear and it somehow adjusts the sound to my ear shape/ size. Pretty cool. Go back to the 360 music app I downloaded and picked some music. I’ve got to say, these are super impressive headphones. The sound is perfection. It just envelopes your head in all around sound. The sound level, pause/play, skip, & go back are all controlled by either sliding your finger on the right ear piece or tapping it. So technologically cool. There’s mics built into both ear piece, and there’s a feature you can turn on that will pause the music automatically when you speak. Music also pauses when you take them off of your head, and it resumes as soon as you put them back on. There’s a ‘custom’ button on the left ear piece that you can set up. I have mine set to Alexa. So I have Alexa at a push of a button. You can take calls through them to. I did have my friend put them in for me to see if I could hear what he was listening to, and totally quiet from the outside. So awesome. I’ve totally been converted to a headphone user. Completely in love with these. A must have for any music lover.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Danap73, That's great! You definitely made the right choice with these headphones! We are extremely pleased to hear you are enjoying all of the features, especially the excellent sound quality and noise canceling feature of your WH-1000XM4. Good to know you easily setup the headphones and you appreciate how it analyze your individual ear shapes in the 360 Reality Audio Setup settings using the Sony Headphones Connect app to experience realistic and immersive sound. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for leaving us such a great review on the WH-1000XM4! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Love it
on August 2, 2021
Posted by: Kerry426
Gender:Female
[This review was collected as part of a promotion.] I recieved these and I love them so much. They connect to my phone and they are nice and loud. Thank you for giving me this opportunity to be able to try these out.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi Kerry426, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best Headphones I Ever Had!
on August 2, 2021
Posted by: DelDoc
Gender:Female
[This review was collected as part of a promotion.] As a first time user of Sony headphones, I have to say that I am very impressed. These headphones as soft and comfortable to wear for long periods. The sound is absolutely amazing and pulls you into it. When using these headphones I feel like I am sitting right there at the concerts I listen too. The battery life on these are so long! Better than I could ever imagine! I love these so much I find myself using it more and more everyday.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2021
Hi DelDoc, congratulations on your purchase. We're glad that you like the battery life, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com