Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Best I've ever owned
on July 30, 2021
Posted by: Jen1976
Gender:Female
[This review was collected as part of a promotion.] I really like these headphones. I like that they are wireless and have Bluetooth. They are comfortable to wear. The audio is really good and I give the noise cancelling 9/10. They have a long battery life and charge pretty quickly.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Jen1976, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned. It's nice to know you're enjoying the superb sound quality, noise canceling feature, excellent battery life, and overall features of our industry-leading, Noise Canceling headphones, WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Multiple Device Support . Perfection. Headphones
on July 30, 2021
Posted by: Nicky987
[This review was collected as part of a promotion.] Noice cancellation Super Hero Headphones . Sound incredible , clear crisp. The head cushion is so comfy , important to me love when things are comfy and quality. Five microphones for background noice cancellations. Love. The Sony app is easy and cool to use. Highly recommend the Sony App. I love that I don’t have to take off the headphones to speak with someone. I can just place my hand on the right ear cup while the music is playing, it will turn the music and noise cancellation off. I can immediately talk with someone. The speak to chat function is vital in my world. With family and pets. I just start talking while wearing the headphones, and it pauses the music and noise cancellation. I speak and then back to sound heaven. I love the understated design in matte black, the touch pad on the side cool and so easy to operate. Case is nice too.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Nicky987,
We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony. Jay
We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony. Jay
Written by a customer while visiting sony.com
Customer Rating
5
Wow!!!
on July 30, 2021
Posted by: Jpsp8184
[This review was collected as part of a promotion.] My wife surprised me these Sony noise canceling M4 headphones and I’m glad she did. I’ve had several different types of headphones and use them for all types of things from gaming to listening to music. I’ve always struck out trying to find some that I loved, until I received these. They fit great over the ear and does a awesome job of canceling all noise around you. A few things I really enjoyed is that To activate the sound mode all you have to do is start talking. When you remove the headphone the music stops automatically and then when you place them back on the music starts. If your looking for awesome noise canceling headphones then you have definitely found the right one. Easy to sync with your phone and connect. Battery lasted for several hours before needing charged. You can connect 2 devices at the same time. Love it!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Jpsp8184, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Aaahhh-mazing!
on July 30, 2021
Posted by: Mytmouse33
Gender:Female
[This review was collected as part of a promotion.] My husband has been wanting a pair of noise canceling headphones for when he is on his bobcat all day long. These are truly noise canceling and can actually listen to podcasts. He doesn’t have to turn the headphones all the way up to hear like on normal headphones. The battery life is outstanding. He’s been using them on and off for a week and hasn’t recharged them yet. I’m so happy with them. They are lightweight and stay on his head well. They come with a great case to keep them from getting smashed or bent in the work truck. I am beyond ecstatic that he found something that truly works. they actually muffle out sound so much that you can hear yourself breathing with the different options. It’s crazy. Sony has done it again with a perfect product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Mytmouse33, That's awesome! We are glad to know that your husband is having a great experience with his new Sony wireless noise canceling headphones. You chose the best for him. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Outstanding Noise Cancellation
on July 30, 2021
Posted by: Papergirrl
Gender:Female
[This review was collected as part of a promotion.] Set up couldn't be easier just download the app and connect. Sound quality and noise cancellation is very impressive. I have these connected to my iphone and I've never heard better sound quality. A very comfortable headphone to wear for long periods of time. Overall an outstanding quality made headphone that you would expect from SONY.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Papergirrl,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely amazing!!!
on July 30, 2021
Posted by: Meme123
[This review was collected as part of a promotion.] These wireless noise-canceling headphones are the absolute best I have ever used!!! The sound quality is perfect…. The charging lasts for so long so I can use it for hours!!! The case keeps my headphones so safe and organized… it’s great!! These have the best sound.. very comfortable to wear for long periods of time and are the highest quality I have seen!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Meme123,
Awesome! We're glad that you are enjoying the sound quality, battery life, supplied carrying case, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome! We're glad that you are enjoying the sound quality, battery life, supplied carrying case, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great Wireless Headphones
on July 30, 2021
Posted by: Nikki26
[This review was collected as part of a promotion.] I like how the Sony - WH-1000XM4 Wireless Noise-Canceling Headphones has an Alexa built-in, I don’t have to take off my headphones to speak to Alexa. The noise cancellation is great I can’t hear people in the background.
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Nikki26,
Great! We're glad that you are enjoying the Alexa function and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're glad that you are enjoying the Alexa function and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great packaging
on July 31, 2021
Posted by: Christy1979
Gender:Female
[This review was collected as part of a promotion.] These wireless headphones are so awesome.. they totally block out any sound that's behind you when ur listening to them.. they also come with a cute little pouch to put them in when your all done with try hem.. they even fold up..
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Christy1979, Great! We're glad that you like the packaging, sound quality, and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com