Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
I didn't know how much I needed these!!
on July 28, 2021
Posted by: Monniemommy
Gender:Female
[This review was collected as part of a promotion.] I work from home and have young kids....enough said right? I was just excited about having comfy headphones that were wireless, but I am blown away with the noise canceling function of these!!! I can literally work in the midst of a full-on kids argument right next to me!! These really work folks! The set up is quick and easy and I love al of the customization through the app!! I even hooked these up to hear my tv through the noise!!! Thank you Sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , July 30, 2021
Hi Monniemommy
We are glad to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We are glad to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Only the BEST in the Market Today!!
on July 28, 2021
Posted by: Jose919
Gender:Male
[This review was collected as part of a promotion.] Wow this wireless noise-canceling headphones are the best ever so easy to set up with the app for apple or android. Very important to know I wear glasses and it does not hurt or press down on my ears with my glasses on that is a plus. Very clear sound for music , movies or whatever you my need this for. It is also very light weight and comfortable. With just a flick of a finger you can skip or raise the volume. Nothing I mean nothing comes close to these headphones a must have for everyone. This product gets a perfect 10 out of 10 stars for a great product. Thank you Sony for another Great product !!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 30, 2021
Hi Jose919,
Awesome! Your satisfaction is our top priority. Nice to hear you are enjoying the easy setup, noise canceling features, comfortable fit, lightweight and amazing sound quality with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Awesome! Your satisfaction is our top priority. Nice to hear you are enjoying the easy setup, noise canceling features, comfortable fit, lightweight and amazing sound quality with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great sound quality
on July 29, 2021
Posted by: Denise28
[This review was collected as part of a promotion.] These are amazing headphones. First, they are super comfortable. I like that the padding is soft on my ears and they aren't at all hot or sweaty. The band is comfortable as well, fitting snugly but not so tight that it would hurt an average sized head.
I had no problem setting up the app, and when I paired the bluetooth with my computer it was quick and easy.
Of course, the sound is what's important, and I find these to have clear, crisp sound and the noise cancelling feature works perfectly.
Another plus is that you can just use them as regular wired headphones if you just want to plug them into something that doesn't have bluetooth. I love that, because sometimes I'm using an older device that needs "regular" headphones
I feel like these are great quality, work well and have the versatility to use with bluetooth or with a wire. I recommend them.
I had no problem setting up the app, and when I paired the bluetooth with my computer it was quick and easy.
Of course, the sound is what's important, and I find these to have clear, crisp sound and the noise cancelling feature works perfectly.
Another plus is that you can just use them as regular wired headphones if you just want to plug them into something that doesn't have bluetooth. I love that, because sometimes I'm using an older device that needs "regular" headphones
I feel like these are great quality, work well and have the versatility to use with bluetooth or with a wire. I recommend them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 29, 2021
Hi Denise28,
Thank you for an amazing review and recommendation! We're happy to hear you like the amazing sound quality, comfortable fit, app, Bluetooth connectivity and wired connection with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Thank you for an amazing review and recommendation! We're happy to hear you like the amazing sound quality, comfortable fit, app, Bluetooth connectivity and wired connection with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
these are AMAZING!
on July 29, 2021
Posted by: Noonie83
Gender:Female
[This review was collected as part of a promotion.] These noise canceling headphones are awesome! They dont look like it, but they are actually touch screen, you can swipe up down, press pause, change the song and volume on the side. they fit comfortably on your head(i had my 2year old wear them, my husband and myself, they fit everyone) They are certainly noise cancelling and work great! They come in an awesome hard case that will protect them. Another cool feature is they know when you take the headphones off of your head. It Auto pauses our song. Super cool!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 29, 2021
Hi Noonie83, Great! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Written by a customer while visiting sony.com
Customer Rating
4
Fits well and comfortable
on July 29, 2021
Posted by: Malik
Gender:Male
[This review was collected as part of a promotion.] The quality of the Sony WH-1000xM4 headphones is 8/10. I like the noise cancelling feature. The sensory touch is also cool to use. I do however do not feel too much of a difference when it is optimized. The quality of the box it comes in isn't as great though.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 30, 2021
Hi Malik,
We're glad that you like the noise canceling function and the touch sensor of the headphones. Your feedback is also greatly appreciated. With the Sony Headphones Connect app, you can fully utilize the features and capabilities of the headphones. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
We're glad that you like the noise canceling function and the touch sensor of the headphones. Your feedback is also greatly appreciated. With the Sony Headphones Connect app, you can fully utilize the features and capabilities of the headphones. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Spectacular Sound
on July 29, 2021
Posted by: Badgerfan33
[This review was collected as part of a promotion.] I wear headphones every day to listen to podcasts while I walk the dog, do yard work, clean up the house, etc. These are by far the most impressive pair I’ve ever owned. They are lightweight and comfortable … sit firmly on head without being too tight on the ears. Controls are easy to use once you get the hang of them. The buttonless touch control panel is cool but easy to bump accidentally until you figure it out. Sound is superior … lifelike and not echoey at all. And the noise canceling design is top notch. I literally could not hear my husband talking to me a few feet away. My only negative isn’t really a big deal. The charging cord is VERY short … but I just used another one I already had. If you want to invest in a pair of high-end headphones, put these on the top of your list.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Badgerfan33, thank you for sharing your wonderful experience with your new Sony WH-1000XM4! We're glad you like the lightweight design, comfortable fit, ease of use, excellent sound quality, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Awesome
on July 29, 2021
Posted by: Mrdave2u
[This review was collected as part of a promotion.] Awesome Sony WH-1000 x m4 wireless noise - canceling headphone. Excellent call quality with 5 built in microphones. The earcups are designed to swivel and fold neatly into the included carrying case. Also included you'll find the adapter plug and cable . Great for commuting on a train or walking . The battery last up to 30 HRS on a single charger . They're extremely comfortabl to wear even for long time periods.over all great headphone with great sound, battery life and comfort.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2021
Hi Mrdave2u, Great! We're glad that you like the call quality, noise canceling function, battery life, sound quality, comfort, and supplied accessories. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Love them
on July 29, 2021
Posted by: Corii
[This review was collected as part of a promotion.] Where to start. These headphones are really comfortable. They aren’t 100% noise canceling but there is a huge difference. It muffles a lot. The sound quality from the headphones is excellent too!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , July 30, 2021
Hi Corii,
We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com