Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Artistry in electronics
on July 27, 2021
Posted by: GeoT
Gender:Male
[This review was collected as part of a promotion.] I am blown away by the performance of these headphones. The sound quality and response at low and high frequencies is beyond anything I have experienced in headphones prior. The application provides excellent curated noise cancelling, based on the environment I am in. If you enable location you can set different levels of noise cancelling based on where you are (office/home/park/coffee shop). The separation of sound allows you to experience the music the way it was recorded.The touch controls are very responsive. I love cupping the earpiece to activate the outside microphone for conversation. the music pauses automatically and I can clearly hear who is speaking and my response. I can also initiate this by talking. The battery life is extensive. I have used them for several work days (8am to 5pm) without charging. The headphones integrate with Alexa/google assistant seamlessly through my smartphone, allowing me to add all that functionality. phone calls are clear and everyone says they can hear me well.The ear cups are comfortable for extended wear and do a great job of sealing to my head, which provides wonderful noise cancelling and an immersive sound experience. My Vinyl collection sounds amazing. My TV sounds amazing.My Mp3 player - the same. being able to connect to two bluetooth sources at once is awesome. I can be connected to my home stereo and my Android phone simultaneously. This allows me to listen to my music and take calls without changing parings. They have thought of everything in these headphones. The only negatives if any are the included charging wire is short and the carrying case zipper appears fragile. Overall amazing quality and dynamite sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hello GeoT, We are thrilled that you like the overall quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Comfortable and great quality sound
on July 27, 2021
Posted by: cbartlett
Gender:Male
[This review was collected as part of a promotion.] Fantastic noise canceling ability. Very good quality sound. Very comfortable over ears for all day use. There are products that my ears are too large for so I was surprised they fit comfortably and still weren't bulky. Very sleek and compact storage case. Worked great with TV at night.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi cbartlett,
Thank you for such a great review! We're happy to hear you are enjoying the amazing sound, comfortable fit, noise cancelling features and connection to your TV. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Thank you for such a great review! We're happy to hear you are enjoying the amazing sound, comfortable fit, noise cancelling features and connection to your TV. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Easy and Comfortable
on July 27, 2021
Posted by: proj
Gender:Male
[This review was collected as part of a promotion.] The Sony WH-1000XM4 headphones are super easy to connect through bluetooth since it pairs normally like other bluetooth headphones. These are by far the best noise-cancelling headphones I’ve had. I was able to completely cancel most, if not all, of the background noise with noise cancellation mode, including the noise from my air conditioner. There’s also an option to turn ambient sound on or off in addition to the noise cancellation option under the custom button. The touch sensor controls are simple and highly responsive. I was able to easily control my volume and pause/play/skip my music. Cupping my hand over the right ear cup also lets me turn on transparency mode to allow background noise in. These headphones also detect if I’m wearing them so it automatically pauses my music. These headphones are super comfortable to wear and have a great fit. It also comes with a case which keeps it nice and tidy with the divided sections for cables and the plug adaptor. Overall, these have easily become my number one favorite set of noise cancellation headphones because of the features and comfort it offers.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi proj, Thank you for your awesome review! We are so glad to hear that you are happy with the noise cancelling, comfort and controls of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!
Regards,
Carl
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
5
Excellent product
on July 28, 2021
Posted by: Gasboy1
Gender:Male
[This review was collected as part of a promotion.] These are fantastic headphones. They are good looking and extremely comfortable. The sound is fantastic. The noise cancelling feature works great and it's nice to be able to switch to ambient noise if you want. The microphones work great when making a call. Anyone I have spoken with says it's crystal clear. Battery life is also excellent. Sony has always made great headphones and these are no different. Great quality and function. The only negative I have is the length of the charging cord. It's maybe 6" long. That's not long enough. I don't know what they were thinking. It's a USB-C so it wouldn't cost them much to make it at least a couple of feet long. Not a huge deal but something I noticed. Overall I am very pleased with these and would highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi Gasboy1,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Excellent Headphones!
on July 28, 2021
Posted by: DavidZ
Gender:Male
[This review was collected as part of a promotion.] Excellent over the ear headphones. Top quality sound that cancels the outside noise extremely well. The bluetooth transfer quality is also excellent.
Prefer these to the in the ear headsets. Much better for your hearing. Padding is comfortable as well. Not too heavy.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi DavidZ, You've made an excellent choice! We're glad you like the exceptional sound quality, industry-leading noise cancelation, easy & stable Bluetooth pairing, and comfortable fit of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Best Headphones!
on July 28, 2021
Posted by: DanaLynn70
Gender:Female
[This review was collected as part of a promotion.] I am obsessed with my Sony wireless noise canceling stereo headset. I have never owned a pair of headphones that offers so many features. They have built in alexa and I can take calls if im connected to my phone. This is an awesome headset. Highly suggest checking these out.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi DanaLynn70,
Thank you so much for the 5 Star review and feedback! We are so happy to hear you are satisfied with the incredible features- especially the Alexa function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Thank you so much for the 5 Star review and feedback! We are so happy to hear you are satisfied with the incredible features- especially the Alexa function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
So far, I love them!
on July 28, 2021
Posted by: Mixster Hixster
Gender:Male
[This review was collected as part of a promotion.] Though I've only had these for a short time, I've really fallen in love with the Sony WH-1000XM4 Wireless Noise-Canceling Headphones. This is my first part of noise-canceling headphones that, indeed, cancel and remove all noise from around you so that all you hear is what is coming from the ear pieces. They're super comfortable on both the ears and the top of the head. They're adjustable to the size and fit you like, and give super a stellar sound. The buttonless buttons on the ear piece got a little getting used to, but that is also just another cool feature to love. They come in an awesome, classy storage case where they fold up and nest easily inside. One unique feature that I didn't expect is the downloadable app aspect where you set up and connect your headphones to your devices via an app from Sony. At first I wasn't sure I liked that, but I actually think it's a pretty cool, very modern way of doing things. Overall, I really love these and feel like they were a great investment, especially with the quality of sound and comfort!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi Mixster Hixster, Congratulations on your new Sony WH-1000XM4! We're thrilled to hear you appreciate the industry-leading noise cancelation, comfortable fit, adjustable headband slider, amazing sound quality, and multiple features that can be customized using the Headphones Connect App. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
A Must Have!
on July 28, 2021
Posted by: Raymond92
Gender:Male
[This review was collected as part of a promotion.] I was very excited to try the Sony WH-1000XM4 Wireless Noise-Canceling Headphones and they work better then I expected. When putting on these headphones all you can hear is what you have playing on the headphones. I love how they are comfortable and fit great. You can have two different devices hooked up at the same time which is perfect for answering phone calls and then going back to listening to your music. There is so many options for these headphones and all of them work great. The Sound on these will blow you away and I definitely would recommend buying these for yourself or as a gift.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi Raymond92,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com