Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
4
it's ok
on June 25, 2021
Posted by: Levisayev
Gender:Male
Reall reason I m writing this review is question to the developers and programmers is it possible to add future to content wire head set into Bluetooth set which connected to devices and listen it together with second person non Bluetooth headphones together.
Only few manufacturers who actually doing it as an option but unfortunately Sony isn't one of them
Only few manufacturers who actually doing it as an option but unfortunately Sony isn't one of them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 27, 2021
Hi Levisayev, thank you for your review. Unfortunately, this function is not supported by our WH-1000XM4. The Bluetooth and wired connection functions of our WH-1000XM4 will not work at the same time. We value your input, and we will surely take note of it as we always strive for the best customer experience.
If there's anything we can do to help with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
If there's anything we can do to help with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Leia76
Gender:Female
Verified Purchase:Yes
I think these are Great Noise-Canceling Headphones. They are comfortable to wear, even laying down with them on. I absolutely love my Midnight Blue Color. Highly Recommend these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2021
Hi Leia76, Awesome! We're glad to hear you like the comfortable fit, the midnight blue color, and industry-leading noise cancelation feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
4
Quality Sound, Definitely Blocks the Noise!
on July 26, 2021
Posted by: Rufus807
Gender:Male
[This review was collected as part of a promotion.] We are early in our use of these headphones, just got them a couple of days ago. I am extremely impressed with the quality of sound and they definitely cancel all outside noise. Having to register the headphones to Sony's app is a little frustrating, but perhaps will amplify and add value to the overall experience. So far, so good.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 26, 2021
Hi Rufus807, thank you so much for your positive review! We are so happy to hear you are extremely impressed with the incredible sound quality and industry-leading noise canceling function of our WH-1000XM4. We appreciate your feedback with the Sony | Headphones Connect app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Sony is Back! Amazing Quality and Sound!
on July 26, 2021
Posted by: Telltaleheart13
Gender:Female
[This review was collected as part of a promotion.] The first thing I love about these headphones is they are a great size, not super bulky. They are also extremely comfortable to wear.. They have a cushioned band and the earpieces swivel meaning the instantly self adjust to your head shape instead of having a one size fits all, stiff fit. These have very soft earpads, don't squish my ears and are so light weight, I forget I'm wearing them! These headphones were very easy to connect via the Sony headphones connect app, and the dashboard for controlling them is remarkably easy to navigate. There are so many in app options including an equalizer, the option of mapping your ears for better sound delivery and even adjusts sound quality to your actions like sitting or walking. The noise canceling ability of the Sony 1000XM4s is nothing short of perfection. I cannot hear people taking to me that are literally standing a mere 2 feet away. Sound quality is absolutely remarkable! The bass is nice, you can hear every instrument and voices are in the forefront, they sound like your at a live concert! I like that they pause your music when the headphones are removed! The sound quality in regards to calls is exquisite, crystal clear with no static or drop out; you couldn't ask for anything better! These last 30 hours on one single charge which is perfect for long shifts at work and for me in general since ai tend to forget to charge things. In addition to that, these are fast charging: it takes about 10 or 15 minutes to get around 5 more hours of battery! These have everything I would ask for if I designed my own pair of headphones; I am so impressed! If you are even considering purchasing these, don't waste another second and do it!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 27, 2021
Hi Telltaleheart13, thank you for your detailed review. We're glad that you like the size, comfort, sound adjustments through the app, noise canceling, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Fabulous
on July 26, 2021
Posted by: Sofis
Gender:Female
[This review was collected as part of a promotion.] Today I received my Sony wireless Noise Canceling stereo headset and I couldn't resist using them. I am very happy to be able to test these headphones, they are very good, they have high quality audio, noise suspension according to atmospheric pressure and with a 30-hour battery, hands-free calls and it also has a case to protect them. I am so happy with them, that I would not want to stop using them I like them very much they are so comfortable and resistant I recommend them they are the best.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi Sofis, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Awesome
on July 27, 2021
Posted by: Trigun11
Gender:Male
[This review was collected as part of a promotion.] These headphones provide crisp clear sound while providing the best noise cancellation ive experienced in a long time comfortable pads that fit over ears yes! Even big ears such as mine I would say the only thing I did not like was the length of the charge cord it was literally like 2 inches long leaving you to have to leave your headpones next to the wall even a 3' cord would have been a little more beneficial I must add that using usb-c was a wise choice as many companies are refusing to let go of the micro USB which in my opinion has been long surpassed good job sony love the product
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2021
Hi Trigun11, thank you for the awesome review! We're glad you like the sound clarity, exceptional noise cancelation, comfortable fit, and USB-C charging. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Sound Experience of a Lifetime!
on July 27, 2021
Posted by: Hippichikki
Gender:Female
[This review was collected as part of a promotion.] I absolutely love these Sony WH-1000XM4 Wireless Noise-canceling Headphones. When first putting them on, I was not sure what to expect, but I was blown away by the sound quality. I closed my eyes and really felt as though I was at a live concert. The sound, rather than just hearing it directly in my ears, it was coming from the sides of me and in back of me. It was like being at a live show. I was so absorbed in the sound, that I completely lost track of time. I have tried many different headphones and usually feel discomfort after a few minutes. These are lightweight and I use them for hours at a time. I love the ease in which they connect to my Wi-Fi and the app. The app gives you complete control, including an EQ. I highly recommend these headphones if you are looking for the utmost in sound quality, and if you want to experience the sound like you are there live. These are the best I have ever had. You will be totally mesmerized by the quality of the headphones themselves, and you will be taken away by the sound. I promise you will love them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 27, 2021
Hi Hippichikki,
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Sound quality is superb
on July 27, 2021
Posted by: K3V1N G
[This review was collected as part of a promotion.] The sound quality on these headphones is superb. Sony is known for making great quality products, so I’m sure the durability of these will be in line with that as well. The noise cancelling feature works great, especially for those that want to drown out the sound of the planes engines. I love these!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 27, 2021
Hi K3V1N G,
You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com