Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Brilliant Noise Can., Long Batt Life, Great Sound
on April 28, 2021
Posted by: Jamie SK
I've had the XM3 for the last 1.5 years. I wear these headphones between 6 and 12 hours a day. The second they break, I'm buying the XM4 without further research or hesitation.
These and my iPad pro are my two tech products I can't live without in life these days. The quality of build is great, the battery life, I can't believe how long they run, even in my woodshop where the noise cancelling is a difficult task (and performed well).
The audio quality is pristine.
The things I hope they've improved upon? Pairing is a pain in the but to achieve (but rock solid once set), it should be easier to transition between devices (phone, ipad, computer). Sometimes voice pickup during calls (the microphone outgoing) is a bit touchy and sometimes it works well.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 29, 2021
Hi Jamie SK,
We're glad that you like the build quality, battery life, and noise canceling function of the headphones. Your feedback about the pairing function and microphone of the headphones is greatly appreciated. Make sure to keep the software version of headphones up-to-date for optimum performance.
We hope you continue to enjoy the amazing features of the headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Upgrading to the Sony WH1000XM4 is also a great investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
We're glad that you like the build quality, battery life, and noise canceling function of the headphones. Your feedback about the pairing function and microphone of the headphones is greatly appreciated. Make sure to keep the software version of headphones up-to-date for optimum performance.
We hope you continue to enjoy the amazing features of the headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Upgrading to the Sony WH1000XM4 is also a great investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Amazing
on May 8, 2021
Posted by: SunJoy
Gender:Female
Happiness is a pair of high quality easy to use and connect pair of headphones. They fit well and don't put pressure on the ears. The noice cancelling is exceptional. I love them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 13, 2021
Hi SunJoy, Thank you for the 5-star rating! Glad to hear that you are happy with the comfort and noise cancelling feature of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Written by a customer while visiting sony.com
Customer Rating
1
worked great for two months
on May 10, 2021
Posted by: Hugool
Gender:Male
I bought these to be my goto head set for WFH, and at the beginning these were great. Now is a constant issue with the bluetooth connection, audio dropping, even when when the are connected with the wire, the issue continues. Today on 05/10/21 while on a call I could hear but when I spoke everything went silent and could not really be part of the conversation. This is very upsetting as I'm on the calls most of the day... the only thing that works great is the noise cancelling. Sad to say I'll be returning these and getting a Bose set. I need reliability and Sony is not delivering it.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 11, 2021
Hi Hugool, we regret to hear that you're having issues with your headphones. This is definitely not the listening experience we want you to have with our premium headphones. Please ensure your headphones has the most recent firmware installed. We also recommend resetting the headphones to isolate the issue.
To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Can't connect it to any device!
on May 13, 2021
Posted by: piersto
Gender:Male
Bought it because thought it will be better than my other headphones. No way. It starts from that it's not connecting to any device - neither to phone nor very new laptop!!! And it squeezes my ears so I can't wear it more than 2 hours.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 17, 2021
Hi piersto,
Thank you for purchasing our WH1000XM4 noise canceling headphones.
We regret to hear that the headphones won't connect to any devices and squeezes your ears. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
If you're unable to make a Bluetooth connection, please try the following steps to troubleshoot the problem.
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Please ensure the software is also up to date using the headphones connect app.
Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
The WH1000XM4 has an adjustable headband, you can adjust to get the perfect fit for a comfortable listening experience.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Thank you for purchasing our WH1000XM4 noise canceling headphones.
We regret to hear that the headphones won't connect to any devices and squeezes your ears. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
If you're unable to make a Bluetooth connection, please try the following steps to troubleshoot the problem.
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Please ensure the software is also up to date using the headphones connect app.
Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
The WH1000XM4 has an adjustable headband, you can adjust to get the perfect fit for a comfortable listening experience.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
5
Ciamik pokoke
on May 14, 2021
Posted by: ppap
Gender:Male
I got this headphone it is more worth it than airpods max
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 14, 2021
Hi ppap,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
2
TEAMS calls and browser audio issues
on May 27, 2021
Posted by: CPWilmot
Gender:Female
I really like these, they fit well, look good, sound great when used with a phone -- but recently, everyone sounds like a robot, when using with TEAMS, or attempting to listen to browser audio for CBT's or just a podcast while i'm working. I think I will be returning these, which bums me out. Guess it's back to my AirPods and wired headset for the PC.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 7, 2021
Hi CPWilmot,
Thank you for sharing your experience with us. While we're glad you like the comfortable fit and great sound when using the WH1000XM4 headphones wth a phone, we regret to hear the issues that you are having when it with Teams. We'd like to help troubleshoot the issue. Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements. You may also try some steps on this link on how to use the headphones for video calling apps. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Thank you for sharing your experience with us. While we're glad you like the comfortable fit and great sound when using the WH1000XM4 headphones wth a phone, we regret to hear the issues that you are having when it with Teams. We'd like to help troubleshoot the issue. Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements. You may also try some steps on this link on how to use the headphones for video calling apps. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Written by a customer while visiting sony.com
Posted by: Nidal67
Gender:Male
Verified Purchase:Yes
I’m very satisfied with these headphones and highly recommended
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 21, 2021
Hi Nidal67, Awesome! We're glad that you like the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: yjohnson
Gender:Female
Verified Purchase:Yes
My headphones have minimal noise cancellation once it is turned on. I thought this was sufficient until I encountered other similar quality noise cancellation headphones. I think that I may have a defective product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 27, 2021
Hi yjohnson,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectation with the noise cancelling features of the headphones. We'd like to help make this a better experience. Please follow the steps on this link if the effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectation with the noise cancelling features of the headphones. We'd like to help make this a better experience. Please follow the steps on this link if the effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Written by a customer while visiting sony.com