Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Best Wireless Earbuds Out There
on August 27, 2020
Posted by: bgomez30
Gender:Male
These earbuds are super customizable and are worth the price that they are. The AirPods Pro can not even compare. The unboxing experience was superb and the earbuds have adjustable wingtips that allow for a tight seal and superb noise cancellation.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 29, 2020
Hi bgomez30,
Awesome! We're glad that your investment is worth it. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thanks for choosing Sony.
~Ralph
Awesome! We're glad that your investment is worth it. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thanks for choosing Sony.
~Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Unbeatable bass!
on September 2, 2020
Posted by: ksm1771
Gender:Male
One of the best wireless earphones I have owned recently. Sound is crisp and clear, and bass has that typical Sony kick! Easily pairs with my Samsung phone and other gadgets like Fire TV.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 3, 2020
Hi ksm1771, Great! Thank you for the 5-star rating! We're glad you appreciate the crisp and clear sound and bass quality of your WF-SP800N. The WF-SP800N headphones feature Adaptive Sound Control which is a smart function that automatically detects what you're up to—for example, running, walking, waiting, or traveling—then adjusts ambient sound settings to suit your environment. You can also customize the settings to your preferences using the Sony | Headphones Connect app—it can even learn favorite locations, such as the gym or park. With an IP55 rating for water and dust resistance, they can be washed, making them perfect for active lifestyles and outdoor use. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity, and EXTRA BASS for a deep, punchy sound. Thanks for choosing Sony. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Choose Sony for your earbuds!
on September 3, 2020
Posted by: phanndiem10
Gender:Female
[This review was collected as part of a promotion.] I had different brand of earbuds already, but I have been heard a lot about Sony quality when it comes to speakers and earphones. Therefore, I decided to get myself Sony SP800N earbuds. First of all, the earbuds are perfectly and comfortably fit to my ears. Even when I’m running, the earbuds don’t move or fall off. Next thing I like about Sony SP800N is its digital noise cancelling technology, which reduces ambient sounds of the gym and surrounding environments. The long battery life and quick charging are other great features of Sony SP800N. At a full charge, the headphones offer up to 9 hours of power, while the handy charging case provides extra 9 hours. That's up to 18 hours of noise-free listening. My favorite part is Sony WF-SP800N sport earbuds feature EXTRA BASS for seriously powerful, punchy low-end sound. Touch controls allow me to use intuitive touch control settings to play, stop, or skip through tracks and adjust the volume. The quick attention function allows me to turn the volume right down just by placing my finger over the earbud. I highly recommend Sony SP800N if you’re looking for quality earbuds.
Response from The InsidersBy Sony North America Customer Support, September 4, 2020
Hi phanndiem10, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl
Written by a customer while visiting The Insiders
Customer Rating
5
A real winner
on September 14, 2020
Posted by: Lbsnowman
Gender:Male
[This review was collected as part of a promotion.] I found these headphones were a real winner when it came to connecting with my Phone which are used daily for work at home as well as gym time on my runs. I currently on a Samsung phone and had no problem immediately connecting these via Bluetooth. The sound quality is really amazing. These block out any background noise and amplify what the other person is saying on the phone call. I also enjoy listening to music with these when I am doing my workouts, they never fall or slip from my ear and I am confident in running with them. I have not had any issues with them disconnecting from my device But I do however wish that the batteries lasted longer. I typically have to charge them every 2 days for a full work day and 2 gym sessions worth a battery. I really like these headphones and definitely recommend them to anybody looking for something that transitions from work to workout.
Response from The InsidersBy Sony North America Customer Support , September 15, 2020
Hi Lbsnowman,
Thank you for the recommendation. Truly wireless noise-canceling headphones for sports with stable BLUETOOTH wireless connectivity, long battery life, IP55 rating water resistance, EXTRA BASS sound, and smart listening.
Regards,
David
Thank you for the recommendation. Truly wireless noise-canceling headphones for sports with stable BLUETOOTH wireless connectivity, long battery life, IP55 rating water resistance, EXTRA BASS sound, and smart listening.
Regards,
David
Written by a customer while visiting The Insiders
Customer Rating
5
Big sound in a small package
on September 14, 2020
Posted by: DrVaro
Gender:Male
[This review was collected as part of a promotion.] These headphones are great!
The quality of the sound, including great bass, is superb in my opinion. From the moment I out them in, these small buds completely envelop you in sound.
Even though I would wear them for a few hours a day, a quick drop in the case and they would be back to full in no time. Hardly even had to charge the case as well.
I used these for many different activities. Phone calls were clear, both on my end and the other caller's.
One thing I really found them useful for was during my woodworking. I could pop them in and work away, no issues. And with the built in Google Assistant, I didn't have to go find my phone if I wanted to change songs or needed to check the time.
Overall would highly recommend.
The quality of the sound, including great bass, is superb in my opinion. From the moment I out them in, these small buds completely envelop you in sound.
Even though I would wear them for a few hours a day, a quick drop in the case and they would be back to full in no time. Hardly even had to charge the case as well.
I used these for many different activities. Phone calls were clear, both on my end and the other caller's.
One thing I really found them useful for was during my woodworking. I could pop them in and work away, no issues. And with the built in Google Assistant, I didn't have to go find my phone if I wanted to change songs or needed to check the time.
Overall would highly recommend.
Response from The InsidersBy Sony North America Customer Support, September 15, 2020
Hi DrVaro,
Awesome! We're very pleased to hear you're happy and satisfied with the overall performance of your new WF-SP800N truly wireless noise-canceling sports headphones! We really appreciate you like the incredible sound quality- especially the bass, great call quality, and features of these headphones. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound.
Thank you so much for the 5-stars review & feedback and for choosing Sony!
- Romeo
Awesome! We're very pleased to hear you're happy and satisfied with the overall performance of your new WF-SP800N truly wireless noise-canceling sports headphones! We really appreciate you like the incredible sound quality- especially the bass, great call quality, and features of these headphones. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound.
Thank you so much for the 5-stars review & feedback and for choosing Sony!
- Romeo
Written by a customer while visiting The Insiders
Customer Rating
5
Can't find 1 reason not to be 5 Stars!
on October 8, 2020
Posted by: dlubsindy
Gender:Male
[This review was collected as part of a promotion.] What a great tire wireless headphone! These are amazing...the sound quality is fantastic and I absolutely love the active noise cancellation. The control of the headphones is so easy! You can customize the touches to do what is important to you...they fit so nice too, great for working out, running or just needing to have your phone in your ear...yes you can use just 1 if wanted! What a huge plus that was to me! The battery is amazing...using them daily I'm lucky to charge my case more than 1 time per month! What a fantastic job by Sony!
Response from The InsidersBy Sony North America Customer Support, October 9, 2020
Hi dlubsindy,
Great! We're happy to hear your 5-Star review of these amazing headphones. Rise above the noise with the WF-SP800N wireless noise canceling sport earbuds, complete with IP55 sweat resistance, long battery life, and deep, punchy EXTRA BASS sound that gives you the boost you need to finish through any workout. A wide array of smart features will have you wearing them all day. Thanks for choosing Sony.
~Ralph
Great! We're happy to hear your 5-Star review of these amazing headphones. Rise above the noise with the WF-SP800N wireless noise canceling sport earbuds, complete with IP55 sweat resistance, long battery life, and deep, punchy EXTRA BASS sound that gives you the boost you need to finish through any workout. A wide array of smart features will have you wearing them all day. Thanks for choosing Sony.
~Ralph
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent Headphones!
on December 4, 2020
Posted by: MJohnsonJr
Gender:Male
Best headphones I've ever owned. I wear them most of the day for work and listen to music in between phone calls. I hear everyone I speak to crystal clear and never have issues with dropping calls or people not being able to hear me. Very comfortable not once I have even noticed a bit of discomfort. The sound quality of both my phone calls and the music is outstanding. I've been through a lot of headphones over the years and I can tell you this is one of the best purchases I've made in a long time. I also love how quickly these charge. I get a lot of phone calls from work through the day and at this point I'm so spoiled being hands free. Thankfully if I need a quick charge in just 5-10 minutes I get enough of a charge to get me through the day. The full charge doesn't take long at all either. Very impressed all the way around. No complaints. Extremely happy with them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 7, 2020
Hi MJohnsonJr,
Thank you so much for the perfect star rating! We are really delighted to hear you are extremely happy with the amazing features and outstanding sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
Thank you so much for the perfect star rating! We are really delighted to hear you are extremely happy with the amazing features and outstanding sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Awesome headphones
on December 11, 2020
Posted by: Jacksen99
Gender:Male
I just bought these headphones and wow am I amazed. Bose is the pioneer of noise canceling technology but Sony sure did beat them this time. The head phones are amazing, the sound quality is great and every thing else is awesome as well. As a person who has used both beats and Bose head phones, Sony is definitely the better of the three.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 13, 2020
Hi Jacksen99, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com