Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
117
4 Stars
20
3 Stars
12
2 Stars
16
1 Star
22
75%of customers recommend this product.
(
141 out of
187)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
1
Not Worth the Money
on January 5, 2022
Posted by: Bally
from Brampton, ON
I bought these headsets because they are supposed to be top end and also can be used for phone calls. I am on the phone all day due to my job. My colleagues always say I seem to be in a tunnel when these headsets are on. I would not recommend anyone buy these if they plan to use them for voice calls. Also the touch controls don't always work. Especially the volume. Not what I would have expected from Sony. Very Disappointed. On top of this, Best Buy has a no return policy on these headsets. So, I couldn't even return them. My guess is they know the issues and want to block people from returning them.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Keeps voices in the noise
on January 9, 2026
Posted by: John
from Toronto
We expected that headphones would cancel all noises. But in reality with most noise cancelation settings it cancels all notices but voices. So, you still can hear voices from TV or screams of our daughter when she played on computer. I am not satisfied with these headphones.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Fantastic!
on September 2, 2020
Posted by: John
from Oakville, Ontario
Very good pair of headphones, and worth the price.
It does take a few day to get used to the touch controls though
It does take a few day to get used to the touch controls though
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Doesn’t get much better than this
on September 5, 2020
Posted by: Daniel
from Waterdown
These pretty much nail everything right on the head. The previous versions were pretty much near perfect save for the multi device support and call quality, and these improved on both of those aspects. The noise cancelling is second to none, and the sound quality is about as good as it gets for wireless headphones. Would highly recommend anyone!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
The king!!
on September 7, 2020
Posted by: Sid
from Vancouver
Love them!! Everything is just perfect about them. I just realised that they can be paired to only 2 devices at a time so that was a bummer since I use my iphone, iPad and my MacBook altogether when I’m working. But love the overall experience. Just go for them without second thoughts!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
AMAZZZZZZZZING!
on September 14, 2020
Posted by: Robert
from Montreal
I have portable air conditioner and many air purifiers running....and hear nothing withe headphones!!!! I use mostly headphones mostly for TV and the sound is amazing. Sound options are great, bass and voice I use the most. Sounds heard with headphones not heard with sound bar unless very loud. Re-Watching movies again like they were new.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Awesome!
on September 28, 2020
Posted by: Dave
from Edmonton, AB
Normally, not a fan of over the ear headphones, but Sony made me a believer! I'm not a tech kind of guy so I'm not leaving a review other than to say I love these headphones and would definitely recommend them!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Problematic
on October 14, 2020
Posted by: Carl
from Burnaby
For a pair of headphones with good sound quality, they have a few fundamental design problems.
First, the noise cancellation produces a white noise when turned on. It is noticable whenever sound gets low or its periodically silent, like podcasts, movies, lectures... anything that isn't a constant stream of noise; and this is coming from someone with tinnitus.
Two, the ear padding is shallow causing your ear to physically touch the inner ear piece. Your ear will start to ache over time. This will only get worse as the padding compresses over time and more of your ear makes contact.
And three, it does not let your ear breath. Your ear will start to sweat. You will need to periodically remove these to let your ear cool off.
Is a slightly better sound quality worth having worse sound cancellation with a build that makes you feel more uncomfortable the longer you wear it? Not for me. If I could return these, I would.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca