Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
117
4 Stars
20
3 Stars
12
2 Stars
16
1 Star
22
75%of customers recommend this product.
(
141 out of
187)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
3
Decent and good value on sale but ANC weak
on February 24, 2026
Posted by: Jayyyy
from North York
I knew these were dated but between the newer versions, these were a good balance of features vs price. Better for smaller heads I didn’t want it to be bulky and stick out far from my head. I find that look too much attention for commuting.
What I liked:
-App is what I come to expect with a lot of options
-Stable multi device
- Awesome sound and bass
- Speak to talk and the palm feature to talk
- Battery is good
- Can turn off ANC and transparency
- Foldable and good case
-App is what I come to expect with a lot of options
-Stable multi device
- Awesome sound and bass
- Speak to talk and the palm feature to talk
- Battery is good
- Can turn off ANC and transparency
- Foldable and good case
What I didn’t like:
- Clamp force is soft but little tight
- A little bit heavier than I wanted
- When hanging from my neck, the adjustable metal clipped my skin or my neck 3-4x during my 2-3 days of use
- ANC was weak imo. Weaker than Air Pods.
- Clamp force is soft but little tight
- A little bit heavier than I wanted
- When hanging from my neck, the adjustable metal clipped my skin or my neck 3-4x during my 2-3 days of use
- ANC was weak imo. Weaker than Air Pods.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great headphones
on February 28, 2026
Posted by: BH59
from GTA
awesome noise cancelling - helpful at night when I listen to some white noise to block out my S/O’s snoring!
For music- the app is great. I created a custom EQ for classical piano. The other presets on the app are good too- suit podcasts as well as my other fave music genres. Good fit for prolonged periods, and the battery life is ridiculously good.
I wish they folded up smaller so the case could be more compact, but that’s my ONLY quibble. I bought these on my teenager’s recommendation, and he was right. They’re great, and a big step up from my BEATS solo 3 that stopped working on one side after 6 years steady use.
For music- the app is great. I created a custom EQ for classical piano. The other presets on the app are good too- suit podcasts as well as my other fave music genres. Good fit for prolonged periods, and the battery life is ridiculously good.
I wish they folded up smaller so the case could be more compact, but that’s my ONLY quibble. I bought these on my teenager’s recommendation, and he was right. They’re great, and a big step up from my BEATS solo 3 that stopped working on one side after 6 years steady use.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing product
on March 11, 2026
Posted by: Alexis
from Chilliwack, BC, Canada
I had bought this pair of headphones over a year ago and have used them consistently since. While I’ve had other pairs fail me from too much use these headphones have stayed strong ✊😔. I’ve tried a couple different brands, I tryed the Apple pro max over ears but I wasn’t happy with the noise cancellation, and I had a Razer headset (yes I know it’s for gaming lol) I used them as regular headphones, which to be fair isn’t it’s intended use but after only a couple months they had lost all volume. But honestly these headphones were so much better in so many aspects. I wear them for long extended periods of time and they have never once caused my any discomfort or pain since they’re light weight. Plus I absolutely love the sound app that you ca use with them, being able to change the different levels on voice, bass, and so on is a complete game changer. It provides a whole new experience when listening to my favourite songs. I personally also like the look of this model compared to the newer models and it was quite a bit cheaper too so I would 100% recommend these.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca