Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Best noise cancelling headphones in the market
on August 7, 2020
Posted by: Anonymous
Gender:Male
Best noise cancelling headphones in the market right now
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 14, 2020
Hi Pranavプラナフ, Awesome! We're happy to hear that you like the Noise Canceling function of these headphones. It features the Industry-leading noise cancellation technology where you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid-frequency sounds. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones I've had so far
on October 15, 2020
Posted by: ckwachsmuth
Gender:Male
Very much enjoying the headphones so far. They seem to do well with Jazz music (my music preference), but haven't been able to use them with every genre I listen to (just haven't tested them with others I'm sure they'll be great). Love the long battery life, certainly a plus for me with the 4 hrs on airpods pro.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 16, 2020
Hi ckwachsmuth, We are thrilled to hear that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Pump up the volume!!!
on September 27, 2021
Posted by: Walkinboss64
Gender:Male
[This review was collected as part of a promotion.] These Sony WH-1000XM4 Noise Canceling Bluetooth Headphones are sleek, lightweight and soft to the touch. I'm not normally a fan of over the ear sets, they tend to be tight. The WH-1000XM4 fit my large head comfotably with plenty of room for adjustment left on the headband to go larger. They charged up quickly and have an incredible battery life of nearly 30 hours. It connected easily to my phone and controls are simple to use. The sound quality of this headset is phenomenal the spacial separation and 360 suround features remind me of listening to music on my turntable back in the day. I developed some noise induced hearing loss over the years and having equalizer control over my music through the Sony app allows me to tune every frequency to just right level for a great listening experiance. They also paired up with my Smart TV so now I can watch movies at night in full surround sound without blowing my girl out of the room and still hear every word. This setup also come with 3 noise cancelation settings. You can have it muffled like regular headphones, block out nearly every sound around you or you can set it to allow ambient noise so you can hear the world going on around you while you enjoy your tunes. You can even touch the side and turn the music down to have a conversation and never take them off, move your hand and they crank right back up. The WH-1000XM4 headsets also come with a sturdy case and a few accesories that allow you to plug into any non bluetooth device or air line headphone connection during your travels. These headsets are comfortable enough to wear all day, listent to tunes, take care of your business on the phone and never worry about running out of power. You won't leave home without them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 28, 2021
Hi Walkinboss64, Awesome! We are glad that you like the lightweight design, sound quality, noise canceling functions, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
4
Perfect Gym Earbuds
on June 18, 2020
Posted by: Professor F
Gender:Male
I love the earbuds. Perfect for Gym. Only reason not giving a full 5 stars after a few hours the tip starts to feel like a poke. But I understand I couldn’t do a back-flip and they stay in with out it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 23, 2020
Hi Professor F, We're very happy to hear you love your WF-SP800N Truly Wireless Noise-Canceling Headphones. If you feel like the earbuds are beginning to feel uncomfortable after a few hours of use, try removing the arc supporters. If properly worn, the earbuds should still fit securely during light workouts. -Sam
Written by a customer while visiting sony.com
Customer Rating
3
Amazing and disappointing
on September 11, 2020
Posted by: Nashville
Gender:Male
I purchased these headphones for the office. If I’m listening to music they are fantastic, best headphones I have used. The sound quality and noise canceling on the audio to your ear is top notch. However, the microphone noise canceling is near worthless. I need to have my office door closed or people on the phone can hear my co-workers from down the hall. Even after spending time fine tuning the headset with the app, the microphone problem didn’t improve. This did enhance the quality of the music I listen to however.
If you like only listening to music, buy these. If you take phone calls in a noisy environment, get something different.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 13, 2020
Hi Nashville,
We are sorry to hear about the issue with your headphones. This is not the experience we want you to have. We highly recommend updating the software of the headphones. Update the software using the Sony Headphones Connect app. Visit the link below for more details.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00016873
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
We are sorry to hear about the issue with your headphones. This is not the experience we want you to have. We highly recommend updating the software of the headphones. Update the software using the Sony Headphones Connect app. Visit the link below for more details.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00016873
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
1
Bad call audio and static in left ear
on November 25, 2020
Posted by: samullin
Gender:Male
Before I bought these I looked at all of the reviews and ratings of these as well as the Bose QC headphones. All of the reviews stated that these were the better buy. Ive had them now for several months and I am now noticing that there is very low static in the left ear, which is aggravating. It happens when there is or is not music playing. Also when ever I receive a call from someone, they can never hear me. They say im muffled or like im a long way away from my phone? So I have to take them off when ever I need to make a phone call, so whats the purpose?
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 29, 2020
Hi samullin, thank you for purchasing our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Please make sure the software of your unit is always up to date. Please check the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, you may need to reach us. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, you may need to reach us. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Best ever headphones
on August 10, 2020
Posted by: Your mum is fat
Best ever headphones. The noice cancelling is much better that’s the Bose 700 thingies. Everything is better.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 18, 2020
Hi Your mum is fat, Great! We're glad you found the best headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
3
Alright
on June 20, 2020
Posted by: dcreviewer34
Gender:Male
The SP800N’s are decent earbuds. The sound quality is okay, connection is great, but some features are fairly weak. For example, the fitment of the earbuds is too broad, and for most these will either be too loose or too tight, depending on chosen wingtip. Furthermore, I found that between 80% and 100% volume, all that changes with the sound is the bass getting heavier, and not necessarily in a good way. At higher volumes, the sound is somewhat overshadowed by the bass, and occasionally a rattling noise can be heard from within the earbuds. Overall not a terrible earbud by any means, but not an exceptional one either.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 25, 2020
Hi dcreviewer34, We appreciate your time in writing this review. To maximize the performance of the headphones, update the software version of the unit. Also, make sure that it is properly secure and has a snug fit. You may find this link helpful:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755518.html
You can use the Sony Headphones Connect app to adjust the equalizer and improve its sound quality.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth
headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please send us an email at socialsupport@am.sony.com.
Regards,
Ralph
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755518.html
You can use the Sony Headphones Connect app to adjust the equalizer and improve its sound quality.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth
headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please send us an email at socialsupport@am.sony.com.
Regards,
Ralph
Written by a customer while visiting sony.com