Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
117
4 Stars
20
3 Stars
12
2 Stars
16
1 Star
22
75%of customers recommend this product.
(
141 out of
187)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
2
Terrible
on January 4, 2026
Posted by: N
from Ontario
A stranger can hear your music playing at the lowest volume from a mile away.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Useful
on January 5, 2026
Posted by: A
from Ajax
In my experience, these headphones are great. This is my second pair. I use them everyday for hours at a time and the sound quality by Bluetooth or connected to a laptop is very good. I use these to focus while working and even when sleeping and the noise-cancelling is impressive. If you take good care of these, they can last a few years and you may only need to replace the cushions if they get worn. My only concern is the movement of the headphones themselves which can be folded to fit in the case. If they are turned incorrectly or are dropped in a certain position, they can easily break. Lastly, these are very comfortable and can be used for several hours without pain or discomfort which is pretty important to me.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Good value for money
on January 5, 2026
Posted by: Monark
from Brantford
Value for money. Got in boxing day sale 199. Really happy.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
This is amazing
on January 5, 2026
Posted by: Adi
from Edmonton South common
Sound is very powerful and clear however auto pause doesn’t work sometimes when you are sweating in the gym
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
These are great.
on January 5, 2026
Posted by: Bopper.
from Lethbridge.
I was sceptical when I ordereed them; but to my surprize they turned out great. They are well worth the money. I bought them on the Boxing day sale so I got a good price. They sound perfect. They out preform my other high quality headphones.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Love them
on January 6, 2026
Posted by: Yaya
from Edmonton
Great headphones for a great value during Boxing Day sale.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Super comfortable!!!
on January 7, 2026
Posted by: Giovanni
from Burnaby
Best earphones I have ever had. The sound cancellation and sound is off the charts. Loving them.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Sony XM4
on January 7, 2026
Posted by: brab
from north york
4 year old tech still one of the best to me, good battery life, well constructed, feels like I can leave it on for days and ANC is up there. Value on sale also really good, I got it for $200 at the time of purchase.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca