Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
117
4 Stars
20
3 Stars
12
2 Stars
16
1 Star
22
75%of customers recommend this product.
(
141 out of
187)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
1
Wh1000xm4
on May 3, 2022
Posted by: Anonymous
from Edmonton
Dont share them because they are wont like to pair to anything
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Stay away from these headphones
on May 4, 2022
Posted by: Wasser
from Victoria
Bought a set of these 2021-11-01. They worked great for a month, then the bluetooth connection failed. Sony replaced them under warranty.
Pair 2 worked great for about a month, and then they too failed.
Now Sony wants me to send Pair #2 in for a warranntee replacement. BUt why would I beleive the bluetooth function on Pair #3 is any more reliable than the first 2 pairs that failed.
Pair 2 worked great for about a month, and then they too failed.
Now Sony wants me to send Pair #2 in for a warranntee replacement. BUt why would I beleive the bluetooth function on Pair #3 is any more reliable than the first 2 pairs that failed.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great Headset
on May 26, 2022
Posted by: Elias
from Montréal
I always wanted to try premium headphones so i decided to buy these in december. 400$ is a lot of money for headphones but it paid off. Its the best headphones that i ever owned. 100% would recommend. Great noise canceling and very comfortable. Battery is great with almost 30 hours. Look at it like an investment, i already know these will last for years. Overall these are amazing headphones.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
The best you can get until the xm5’s came out
on June 21, 2022
Posted by: David
from Surrey
These headphones Amazing the noise ambiance setting can pick up the slightest of noise like a pin drop and it’s crisp in your ear and if you change it to noise cancelling mode literally there’s four buildings under construction outside of my apartment and I can’t hear anything when I sleep all day. I really like the way the Bluetooth connects it’ll collect automatically to two different devices and switch automatically between those two devices the headphones charge really quickly I’m not sure that they would make the 30 hours that is advertised because I listen to them for about three hours and they’re already at 70% but they’re just so nice premium feel premium parts premium sound premium base meds and tweets the only thing that I regret about these headphones is that the XM5
Might just be a little bit better and from the reviews I’ve been reading they are but they also $150 more tax included so considering the XM fives were sold out I got the last pair of XM fours and I am very very happy with them I can watch TV play games listen to music all night long and none of my neighbours hear a thing I’ve got them hooked up to my 8K Qled And they rock definitely give them 4 1/2 stars out of five
Might just be a little bit better and from the reviews I’ve been reading they are but they also $150 more tax included so considering the XM fives were sold out I got the last pair of XM fours and I am very very happy with them I can watch TV play games listen to music all night long and none of my neighbours hear a thing I’ve got them hooked up to my 8K Qled And they rock definitely give them 4 1/2 stars out of five
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
headphones broke after 2 years of careful use.
on August 19, 2022
Posted by: Nic
from Ottawa
The headphones won't turn on. I used them for 2 years...
I have a pair of B&W headphones that I've abused and used for over 5 years now, and they still work perfectly. I was super careful with the Sony headphones, yet they still broke after only 2 years of use.
Garbage.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Great sound, but the controls are not... the best
on June 30, 2024
Posted by: Chef_serch
from Calgary
My wife got me these headphones and they are great for sound and very comfortable, however I find that the assiatant control is way to sensitive, just turning your head certain way will activate your device assistant(bixby, alexa, siri, etc).
Overall they are great, specially the sound and bass, nust annoying how the controls work.
Overall they are great, specially the sound and bass, nust annoying how the controls work.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Great for Sound Sensitivity
on July 17, 2024
Posted by: Nikki
from Regina
These work great for my sensory issues. They do better with lower, constant sounds than sudden, high sounds (which I find is generally the case for ANC headphones). I'd say the noise cancelling is slightly better than my previous Bose QC35's.
The headset design is a similar style to the Bose QC35, and I found both very comfortable when I wear them for long periods of time.
While I prefer buttons to touch controls, the touch controls on the right ear are better than others that I've used. They don't go off as frequently by accident as cheaper headset touch controls.
I'm surprised that I actually like and occasionally use the Speak-to-chat feature! I don't keep it on all the time, but sometimes it's nice to have when I know someone might be needing to interrupt me. I also didn't think the on-ear detection would be something I cared about, but really enjoy being able to take the headset off and pause what I'm listening to at the same time.
The headset design is a similar style to the Bose QC35, and I found both very comfortable when I wear them for long periods of time.
While I prefer buttons to touch controls, the touch controls on the right ear are better than others that I've used. They don't go off as frequently by accident as cheaper headset touch controls.
I'm surprised that I actually like and occasionally use the Speak-to-chat feature! I don't keep it on all the time, but sometimes it's nice to have when I know someone might be needing to interrupt me. I also didn't think the on-ear detection would be something I cared about, but really enjoy being able to take the headset off and pause what I'm listening to at the same time.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
2 years and repaired 3 times
on July 30, 2024
Posted by: Nelly
from Toronto
right cup occasionally has high pitch noise and I've had that Sony geniunely repaired twice for the same thing and also had the swivle break and repaired that myself. I'm glad they have parts available but qality control is atrociaous. I do not recommend this for the money. Yes exciting at first for its features but reliability is 1-star. I have recrete and sadly this will be my last Sony headsets.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca