Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Posted by: Brizzy
Gender:Male
Verified Purchase:Yes
I can’t use the active noise canceling anymore it just makes a constant beeping sound that is loud and hurts the ear
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 2, 2023
Hi Brizzy, We regret to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around.
First, please ensure the software is updated. You can check the software version by launching the Headphones Connect App.
You may also find the link below helpful:
https://www.sony.com/electronics/support/articles/00229328?utm_source=glean
In addition, you may also reset or initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
First, please ensure the software is updated. You can check the software version by launching the Headphones Connect App.
You may also find the link below helpful:
https://www.sony.com/electronics/support/articles/00229328?utm_source=glean
In addition, you may also reset or initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Posted by: Alzar777
Gender:Male
Verified Purchase:Yes
I used this product 8 hours every for 5 days out of the week for about 2-3 years. It has worked well up to this point though has lost some functionalities as time went on.
The first function to go was the auto-pause when removing the headphones, which really important, but now I lost the main reason I got these headphones which is the noise canceling effect. Now when I use the Noise-Canceling functionality after a few minutes of use it will emit a high pitch screech.
Sadly it's past the warranty so I can't get them fixed. They still work well without the Noise-Canceling but I will need to replace them since I use them for work to block out loud noises so I don't have to blast the audio to hear over the machines.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 24, 2024
Hi Alzar777, we're glad you like our product. We're sorry to hear that you have issues with your Sony unit. Please make sure to enable the wearing detection using the Headphone Connect app.
For the noise issues, please initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
For the noise issues, please initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Needs more base depth. I wanted more like Bose for the money.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 25, 2024
Hi Leonardperry,
We are really sorry if the bass sound of our WH-1000XM4 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. To isolate the problem, please try tweaking the Equalizer on the Sony Headphones Connect app to revitalize your music. Deliver punchy bass or boost vocals on your favorite track with a simple swipe up or down. For more details, please refer to the following article:
https://www.sony.com/electronics/support/articles/00286844
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony Username:
Model Number:
Issue/Concern:
Telephone Number:
We truly appreciate you & your input, and thanks for choosing Sony.
Best regards,
Romeo
We are really sorry if the bass sound of our WH-1000XM4 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. To isolate the problem, please try tweaking the Equalizer on the Sony Headphones Connect app to revitalize your music. Deliver punchy bass or boost vocals on your favorite track with a simple swipe up or down. For more details, please refer to the following article:
https://www.sony.com/electronics/support/articles/00286844
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony Username:
Model Number:
Issue/Concern:
Telephone Number:
We truly appreciate you & your input, and thanks for choosing Sony.
Best regards,
Romeo
Written by a customer while visiting sony.com
Customer Rating
1
Horrible Customer Service HORRIBLE PRODUCT
on September 14, 2024
Posted by: Nonion
Verified Purchase:Yes
Was taught if I can't give a position review..
Don't say anything
Don't say anything
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 15, 2024
Hi Nonion, Thank you for sharing your feedback. We're sorry to hear about your experience with our WH-1000XM4 headphones and the customer service you received. Your frustration is completely understandable, and we deeply regret any inconvenience this has caused you.
Could you please provide us with more details about the issues you encountered with the product and your interactions with our customer service team? This information will help us address your concerns more effectively and improve our services.
Please email us at socialsupport@am.sony.com with your full name, contact information, Case ID, Sony Model Number, and any relevant details about your experience.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Sincerely,
Sam
Could you please provide us with more details about the issues you encountered with the product and your interactions with our customer service team? This information will help us address your concerns more effectively and improve our services.
Please email us at socialsupport@am.sony.com with your full name, contact information, Case ID, Sony Model Number, and any relevant details about your experience.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: jimmytopdawg
Gender:Male
Verified Purchase:Yes
I have purchase 3 pair of the these headphones but the keep malfunctioning
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 20, 2024
Hi jimmytopdawg, thank you for choosing and purchasing our product. We're glad you love your WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We would like to know more details about the issue on your headphones so we better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number (if any):
In the meantime, you can follow this link for troubleshooting headphones:
https://www.sony.com/electronics/support/articles/00204483?utm_source
Hope this helps. ~Earl
In the meantime, you can follow this link for troubleshooting headphones:
https://www.sony.com/electronics/support/articles/00204483?utm_source
Hope this helps. ~Earl
Written by a customer while visiting sony.com
Posted by: Uno4tres
Gender:Male
Verified Purchase:Yes
Won't charge after 6 months. Just blinks red light.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 23, 2024
Hi Uno4tres, We're sorry to hear about the charging issue you experienced with your WH-1000XM4. This is not the experience we want for our customers. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If these steps do not resolve the issue, we recommend contacting Sony Support for further assistance. You can contact them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If these steps do not resolve the issue, we recommend contacting Sony Support for further assistance. You can contact them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Jeff1987
Gender:Male
Verified Purchase:Yes
We have used sony headphones for years. Over 20 pairs in my Landscape business. The active noise cancelling on the newer models is straight trash. Constantly switching on and off automatically.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 27, 2024
Hi Jeff1987,
We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Sincerely,
Jess
We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: lortcel
Gender:Male
Verified Purchase:Yes
Headphones are technically competent but Sony will absolutely force you to listen to a human say "Power on" "power off" "Bluetooth device 1 connected" "Bluetooth device 2 disconnected". Noise-cancelling, except for all the noise it forces into your ears.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 12, 2024
Hi Lortcel, Thank you for your feedback! We are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM4. In the meantime, you can turn off the Voice Guidance feature using the headphones connect app, please keep in mind that not all notification will be disabled as this will help provide important notifications.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=guidance
Should you need further assistance, please reach out to us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=guidance
Should you need further assistance, please reach out to us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com