Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
340
4 Stars
60
3 Stars
49
2 Stars
36
1 Star
61
75%of customers recommend this product.
(
375 out of
498)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Get these now!!
on November 14, 2021
Posted by: NatashaT
Gender:Female
[This review was collected as part of a promotion.] OMG there are no words to describe these headphones! Literally the best headphones I’ve ever owned. And I’ve owned a lot (frequent gym rat here) these headphones aren’t lying when they say noise canceling. You can’t hear anything putting them on! So soft and comfortable that my ears don’t hurt after a hour of working out. The ear part adjust and when you take them off to talk or do whatever it actually pauses the music until you put them back on! Crazy right! I can’t tell you enough to GET THESE!! I love love love them and would highly suggest anybody looking for a great pair of headphones to get these!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 15, 2021
Hi NatashaT,
Thank you for giving the product a perfect rating! We're delighted to hear you like the superb features, especially the excellent noise canceling and incredible sound quality of these headphones. We're also thrilled to know you feel this is the best sounding headphones that you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for your purchase and for choosing Sony!
-Jess
Thank you for giving the product a perfect rating! We're delighted to hear you like the superb features, especially the excellent noise canceling and incredible sound quality of these headphones. We're also thrilled to know you feel this is the best sounding headphones that you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for your purchase and for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Posted by: Bigran
Gender:Male
Verified Purchase:Yes
Just received my headphones, so far easy to use, sounds great, noise reduction good. My only disappointment is the short charging cable, I think for the price of these headphones the charge cable could be longer than 8"
Response from sony.comBy Sony North America Customer Support, January 2, 2022
Hi Bigran, we are glad that you like the ease of use, sound quality,and noise canceling function. We'll take note of your feedback regarding the headphones' cable length. Your feedback matters as it helps us in improving our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Seafoam
Verified Purchase:Yes
I bought these headphones since I was in need of some noise canceling headphones and they are amazing, 10/10
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 16, 2022
Hi Seafoam,
Awesome! We're really happy to hear you're satisfied with the amazing performance of your new industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
Awesome! We're really happy to hear you're satisfied with the amazing performance of your new industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: my_ear_hurts
Verified Purchase:Yes
I bought these a year and a half ago. I loved how they were comfortable and sounded until recently when they randomly started screeching this loud high pitch noise into my right ear! Honestly, I am very disappointed with this product quality given the high price tag. One thing is for them to break down, and another is to potentially damage someone's hearing. I will never recommend these to anyone and discourage anyone from buying them. You can find similar experiences on Reddit which means that this isn't an isolated event.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 4, 2022
Hi there,
Thank you for your review. While we are pleased that you love the incredible sound quality and comfortable fit design of our WH-1000XM4, we are really sorry if you are having noise issue with the right side of the headphones. This is definitely not the experience we wanted you to have on our premium headphones. If you haven't tried yet, please follow the troubleshooting steps on these links to refresh the content of your unit and see if it resolves the problem:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
And as a general recommendation, to ensure that you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model and Serial Number:
Issue:
Telephone Number:
I hope this helps and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Thank you for your review. While we are pleased that you love the incredible sound quality and comfortable fit design of our WH-1000XM4, we are really sorry if you are having noise issue with the right side of the headphones. This is definitely not the experience we wanted you to have on our premium headphones. If you haven't tried yet, please follow the troubleshooting steps on these links to refresh the content of your unit and see if it resolves the problem:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
And as a general recommendation, to ensure that you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model and Serial Number:
Issue:
Telephone Number:
I hope this helps and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Peyc
Verified Purchase:Yes
I needed a new pair of noise cancelling headphones to help with overstimulation. My last pair was Bose and initially I got a new model but it was horrible! I did more research and found a lot of good reviews about this product. Day one and it is already way superb to Bose. The noise cancellation is way better yet I can still hear the people I am talking to. I love the touch features instead of buttons.
Response from sony.comBy Sony North America Customer Support , October 16, 2022
Hi Peyc,
Very nice! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Very nice! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: WoodyMutt
Gender:Male
Verified Purchase:Yes
I absolutely loved these at first, the quality seemed spectacular and legitimately life-changing. But they suffer from a common failure which leads to an extremely high-pitched and hearing-damaging squealing sound issuing unexpectedly from one side or the other. A quick search online shows this failure was not uncommon on the previous version as well. That being said, if you disable the feature, the headphones remain usable and are otherwise of good quality.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 18, 2022
Hi WoodyMutt, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. If you already updated the firmware of your headphones (https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads) and initialized the unit to factory settings (https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html) and still having the same issue, you can email us at socialsupport@am.sony.com with the following details so we can better assist you:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: MikeC56
Gender:Male
Verified Purchase:Yes
Loved at first...but just over a year and I started getting this intermittent high-frequency screeching noise from the right ear cup...goes away when I turn ANC off... an internet search seems like I'm not the only one experiencing this issue. Since past warranty Sony was no help...for the price I would expect a little lee-way on a warranty for one year!?!
I'm thinking of replacing but with my experience with the XM4 I thing I'll go with the Bose 700 v the XM5
I'm thinking of replacing but with my experience with the XM4 I thing I'll go with the Bose 700 v the XM5
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 4, 2022
Hi MikeC56,
We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc.
We recommend performing the steps provided on the links below to refresh the content of your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc.
We recommend performing the steps provided on the links below to refresh the content of your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: Paulieboo
Verified Purchase:Yes
I went to unplug my headphones from charging and burned my finger. The headphones melted around the charging port and was smoking. I have taken very good care of my headphones and there was no reason for this to happen. Very disappointed and I’m out of headphones. I don’t know what to do.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 14, 2023
Hi Paulieboo25, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Regards,
Sam
Regards,
Sam
Written by a customer while visiting sony.com