The design is alittle rugged or atleast rough around the edges. The exposed pins give me caution as well as from experience, do not touch those when the power is on, won't shock you they just get hot.
The status lights needs to time out at some point. The consistent bright light make the one charging by my nightstand a spotlight in the wall.
Consider a lower profile design may e a safer way to pass electricity between the pads, those pins should not be so prominent. The puck feels like sheep plastic and lack a premium feel. Finally the power button is in an uncomfortable position like try doing it with one hand you can't. Hope round 2 finds a way to have a soft touch feel or atleast magnetic like apple chargers
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 6, 2020
Hi there!
We're sorry to hear that you're not loving your OtterSpot Wireless Charging System! We greatly appreciate your feedback about your experience, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any issues with your OtterSpot, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
I bought this product a few weeks ago and it is working well for our charging needs! I like how you can just sit your phone down and forget it! Easy setup and easy to use. The OtterSpot battery pack is nice as well to be able to take that wireless charging on the road as well.
Bought this for my desk at work and I absolutely love this charger, I can even charge my Galaxy ear buds on it! Definitely buying a second one for home. It even works with a thick OtterBox defender series case on it. I have a Samsung Galaxy S 20 Note Ultra.
I’ve had this about a month and like it so far. I like the slim profile of the mobile pucks. The brick that plugs into the wall or surge protector strip in my case is pretty bulky though which is a minor drawback. I definitely like the feature of being able to stack the pucks to charge them and charge a phone at the same time or plug a cord in the base to charge one device while charging another one laying on top at the same time.