Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
32
62%of customers recommend this product.
(
102 out of
165)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: Johnny
Verified Purchase:Yes
Shame these don’t work with Otterbox 12 or 14 cases, because I liked the concept.
Response from otterbox.comBy OtterBox, Customer Service Support, April 20, 2023
So sorry to hear about the trouble you've had with the OtterSpot Wireless Charging System. We get how that can be a bit disappointing. However, we specifically designed the OtterSpot to work seamlessly with any OtterBox case. You may just have to find that "sweet spot" for your ideal charging experience. We'd like to dig a bit deeper into things in order to better understand what's going on here. Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Working, not working! Repeat!
on April 23, 2023
Posted by: Kh6nddg6nbj
Tired of fighting the base to get it to charge. Pick the phone up, place it on the charger. Light slowly blinks which means it is charging. 1 minute later, light blinks rapidly. Now repeat the above about 5 or 6 times to get your phone charged. It takes too long to charge because you have to keep moving the phone around on the charging pad. Whoever designed this charger should be made to hold one between their knees for eight hours!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 24, 2023
Oh no! We're very sorry to hear about your frustrations with our OtterSpot Wireless Charging System. Are you using the charging pad while it is plugged into the wall, or are you using a charging pad without being plugged into the wall? If you are using the charging pad without it being l=plugged into the wall, we recommend ensuring that the charging pad is fully charged before attempting to charge any device with it. If you use this product while it is plugged into the wall, this is unusual! Please give our Otters a call at 1-855-688-7269 and we will be happy to help troubleshoot this issue with you.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Not a good choice
on June 11, 2023
Posted by: Mandy
Really hard to get it to work consistently. I don’t recommend it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
Hey there Mandy! We're sorry to hear about your charging issues with our OtterSpot. Is your device wrapped in one of our trusty OtterBox cases? If not, we cannot guarantee that the OtterSpot will work like it is intended to as we do not test our products with third-party cases.
If you are using one of our cases with this product, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot.
Kindly,
OtterBox Customer Service
If you are using one of our cases with this product, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: RCarmen
Verified Purchase:Yes
I like the idea of simply setting my phone and it charging. However, if the phone is not in the exact position it will not charge.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
Hi there! We're sorry to hear about your OtterSpot frustrations. Are you using this product with one of our OtterBox cases? If not, we cannot guarantee that it will work as designed as we do not test our products with third-party cases.
If you are using one of our cases, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot the issue with you!
Cheers,
OtterBox Customer Support
If you are using one of our cases, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot the issue with you!
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Sallie Curtis
Verified Purchase:Yes
The main charger works the piggyback does not!!!! Dont buy this it does not work
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We apologize that you are experiencing an issue with the battery portion of the OtterSpot system. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this issue!
Written by a customer while visiting otterbox.com
Customer Rating
2
Do not recommend
on February 2, 2024
Posted by: Lowlyrated
With a case on they hardly want to connect and start charging. Most of the time I set my phone on it and have to move my phone around for 5 mins just to get it to start.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear you are experiencing issues with your OtterSpot Wireless Charging System. We would be more than happy to troubleshoot this and offer assistance. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat.
Written by a customer while visiting otterbox.com
Posted by: Jonathan
Verified Purchase:Yes
When upgrading my phone which had Wireless Charging I came across the OtterSpot which it is great having the base and the additional battery helps me as I will be either at my desk using the base or I am able to charge while I am doing other things around the house with the portable disk battery.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LillyPad102
Verified Purchase:Yes
I just got this about a week ago and i already love it! So easy to take the additional battery anywhere, for additional charge during the day.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com