Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
33
61%of customers recommend this product.
(
102 out of
166)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: Thomas
Verified Purchase:Yes
-I bought the wired charger online but the battery wasn't available from OtterBox for months
-I couldn't simply put the phone on the battery for overnight charging; you have to press a tiny button to get it to charge... not what you want to do as you're drifting off to sleep
-When I called about returning it, the company couldn't find my order
-I had to wait a week for to get an RNA number.
-I couldn't simply put the phone on the battery for overnight charging; you have to press a tiny button to get it to charge... not what you want to do as you're drifting off to sleep
-When I called about returning it, the company couldn't find my order
-I had to wait a week for to get an RNA number.
Stunning incompetence. Is anybody actually running this company?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 2, 2021
We're sorry to hear that you had such a lackluster experience with the OtterSpot Wireless Charging System, Thomas. You are correct that those individual wireless batteries do require the push of a button, and that's so that they aren't constantly on and draining power. Regardless, we'll definitely pass your concerns along to our quality folks.
Kindly,
OtterBox Customer Service Team
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Interesting design, but.....
on September 17, 2021
Posted by: Doc H
I bought the plug-in charger pad, and an additional wireless charging pad. Interesting idea, plus piggy-backing more wireless pads in a stack. But my problem is, as with ALL wireless chargers and past phones I had, is the Otterbox Defender case interferes with wireless charging, of any kind. To charge my Note 20 Ultra, if I do it wirelessly, through the Defender case, it can take up 3hrs 45min to "fast charge". As soon as I plug the same charger into the phone, it charges in 1hr 15min. Same thing happened with my Note 4, and Note 8. And you can't keep taking this case off the phone every day because the case will wear out, so if you want to charge a Note 20 Ultra, you have to plug it in....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 24, 2021
Hi there!
We're sorry to hear about your disappointment with your OtterSpot wireless charging system! We appreciate your feedback about the charging speeds, and we'll be sure to let our design team know about your troubles. If you continue having troubles like these, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your OtterSpot wireless charging system! We appreciate your feedback about the charging speeds, and we'll be sure to let our design team know about your troubles. If you continue having troubles like these, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wqww
Verified Purchase:Yes
Got this a couple months ago, use it daily. Worth it when I’m in the woods.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tweedy
Verified Purchase:Yes
Good product. Convenient to just place my phone down to charge. And spare battery comes in handy when I go places and leave the charger home.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cliff Martin
Verified Purchase:Yes
Has always with Otter products you can always count on quality products. The charger let’s you have a base charger, and a portable charger that I can take into the bathroom while I’m getting ready for the day. Plus big plus no cords to mess with. The Spot works for me!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
A lot of money for the charger/case to not charge
on February 4, 2023
Posted by: Robb
Verified Purchase:Yes
Does not wireless charge well with a Defender case.
Response from otterbox.comBy OtterBox, Customer Service Support, February 8, 2023
Hi there, Robb. We're sorry to hear you've had some trouble with this OtterSpot wireless charger. We've thoroughly tested and confirmed the Defender Series case is compatible with the OtterSpot. When placing your device on the charger, we recommend making sure it's as centered as possible for the best results. If this doesn't do the trick, please give our Otters a ring at 1-855-688-7269 and they'd be happy to troubleshoot things further with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: tiny
Verified Purchase:Yes
when placing the IPhone 14 on the pad it has to be in a particular position for the charger to activate
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
Hey there! Thanks so much for taking the time to share your experience with the OtterSpot wireless charger with us. You're correct to say that you might have to find that "sweet spot" when placing your device on this charger, but we hope it has been working well to keep your devices amped up otherwise. We'll be sure to share your feedback with our Otter engineers though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
I LOVE my OtterSpot!
on November 28, 2023
Posted by: ChrisTheTrainGuy
I have been using this Charging Pad&Puck combo daily,for almost a year and couldn’t be more delighted! 😁 I purchased soon after receiving a new IPhone SE w/Otterbox Defender Case from my kids. Although customers have complained about “not charging “ scenarios,I have not experienced ANY PROBLEMS WHATSOEVER! Just”hover” the phone/case over the puck for a few seconds,and the phone chimes&lights up to let you know that charging has commenced. Easy…even for a 66 year old Luddite!
Written by a customer while visiting otterbox.com