Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
32
62%of customers recommend this product.
(
102 out of
165)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: Judy
Verified Purchase:Yes
Worked one time and then would not charge the phone after that. Can't reach customer service
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hi Judy,
Sorry to hear you're having some charging troubles! We'd suggest ensuring your OtterSpot is fully charged and that your device is perfectly centered on the charging pad.
If you're still having some troubles after that trying both of those things, our Otter detectives will be happy to get on the case and get to the bottom of this electrifying mystery! Simply reach out to us through the link below.
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Sorry to hear you're having some charging troubles! We'd suggest ensuring your OtterSpot is fully charged and that your device is perfectly centered on the charging pad.
If you're still having some troubles after that trying both of those things, our Otter detectives will be happy to get on the case and get to the bottom of this electrifying mystery! Simply reach out to us through the link below.
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KC Guy
Verified Purchase:Yes
I purchased this item January 29th and viewed it as perfect for my new iPhone 12 with the Otterbox Defender protective case. Initially the product worked exactly as advertised and I was impressed - portability, easy to use, and appeared to work right out of the box. February 28th, the product stopped working completely. It's pretty simple - it no longer charges my phone. I've unplugged the device and plugged it back in, and it still doesn't work at all. I'll be requesting a fully refund of my purchase price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 3, 2021
Hi there!
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! It's certainly odd to hear that your charging base stopped working. Keep in mind, we also have a great warranty, so we'd be more than happy to get you taken care of with a replacement. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! It's certainly odd to hear that your charging base stopped working. Keep in mind, we also have a great warranty, so we'd be more than happy to get you taken care of with a replacement. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Oynotc27
Verified Purchase:Yes
I like the way the chargers work and that they are modular so they can grow.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Won’t stick to the defender case
on March 10, 2023
Posted by: Matt
It charges with the defender case but the charger won’t stick to the back of the case because of the camera guard is in the way.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 14, 2023
Hey there! Thanks so much for taking the time to share your thoughts on the OtterSpot Wireless Charger with us. We apologize for any confusion though, as this product allows you to amp up your device using Qi wireless charging technology, not MagSafe. Since this isn't one of our MagSafe products, there won't be any sort of magnetic connection to hold your device to the OtterSpot. If you're looking to utilize the MagSafe feature offered by your iPhone, we'd recommend checking out one of our MagSafe wireless chargers through the link below. Please feel free to give our CS team a ring at 1-855-688-7269 with any questions or concerns.
https://www.otterbox.com/en-us/wireless-chargers-for-magsafe
Cheers,
OtterBox Customer Support
https://www.otterbox.com/en-us/wireless-chargers-for-magsafe
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Bad fit for iPhone 14 ProMax
on September 21, 2023
Posted by: Don2
I have a 14ProMax. Puck is ok for emergency charge on the go but will not fully charge my phone when completely dead. The main and puck chargers are not mag safe and have to finesse them to a perfect angle to receive a charge because of the phones camera lenses housing. . Not worth the money if you are expecting ease of use or want a full charge from the puck. OtrerBox please 🙏 make a MagSafe compatible puck.
Response from otterbox.comBy Customer Service, September 21, 2023
Hello! We apologize for your disappointment in the way that the OtterSpot Wireless Charging System works to charge your device. We are happy to pass your request along regarding the battery component of this product. We do have several MagSafe charging options, inclusive of stands and power banks. Please give our CS Team a call at 1-855-688-7269 and we are happy to help answer any questions regarding our power products.
Written by a customer while visiting otterbox.com
Posted by: Larry
Verified Purchase:Yes
I’m telling everyone about its rapid charge and convenience. I’m going to buy more for gifts.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Saltydog44
Verified Purchase:Yes
I bought the block but I am not sure how it is supposed to work. If the second disk is just to keep it charged, then it is an expensive waste. It won't charge the phone unless it is plugged in.
It does charge the phone (And I assume the extra disk) fast and without removing the box. It won't however charge it there is a magnetic plate added to the cover.
36W charger block is a plus. I'd probably buy it again but not the second disk.
"Yes" below is with these resvervations
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi there!
We're sorry to hear about your frustration with your OtterSpot Wireless Charging System! It's odd to hear that your extra battery isn't charging your phone unless it's plugged in. We'll be sure to pass your feedback along to our design team. In the meantime, feel free to call our Customer Service Team at 1-855-688-7269, and we can see what might be going on with your chargers!
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your OtterSpot Wireless Charging System! It's odd to hear that your extra battery isn't charging your phone unless it's plugged in. We'll be sure to pass your feedback along to our design team. In the meantime, feel free to call our Customer Service Team at 1-855-688-7269, and we can see what might be going on with your chargers!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Sucks 4U if you use an OtterBox Defender case!
on November 7, 2020
Posted by: Terry
Verified Purchase:Yes
Phone needs to be lined up almost perfect in order the charge your phone using their Defender case..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 10, 2020
Hi Terry,
We’re sorry that this OtterSpot Wireless Charging System is giving you some trouble. True, proper alignment does help in any wireless charging situation. After a bit of use, it should become second nature to hit the ideal spot for optimal charging. Of course, if you ever need assistance with any of your OtterBox products, please do not hesitate to reach out to us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
We’re sorry that this OtterSpot Wireless Charging System is giving you some trouble. True, proper alignment does help in any wireless charging situation. After a bit of use, it should become second nature to hit the ideal spot for optimal charging. Of course, if you ever need assistance with any of your OtterBox products, please do not hesitate to reach out to us at the following link.
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com