Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
32
62%of customers recommend this product.
(
102 out of
165)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: LOwen
Verified Purchase:Yes
This is not a fast charger. The standalone puck does not hold a charge long and will not fully charge a phone. The wired puck emits a really high pitch sound. It is ok for an overnight charger but is not what I expected from OtterBox.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Works terrible
on February 24, 2021
Posted by: Nate27
I bought this with two extra portable batteries and it cannot charge my phone fast enough to keep up with usage even with the case removed. A hamster on a wheel could charge my phone faster. Do not waste your money!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 25, 2021
Hi there!
We're sorry to hear that you're unsatisfied and having trouble charging with your OtterSpot Wireless Charging System! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a helpful team of Customer Service Otters, so we'd be more than happy to get you helped out. Feel free to give us a ring at 1-855-688-7269!
Best,
OtterBox Customer Service Team
We're sorry to hear that you're unsatisfied and having trouble charging with your OtterSpot Wireless Charging System! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a helpful team of Customer Service Otters, so we'd be more than happy to get you helped out. Feel free to give us a ring at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Thinman
Verified Purchase:Yes
A couple months back I was desperately looking for a way to wirelessly charge my iPhone while in the case (Otterbox Defender). I texted the chat Tech at Otterbox who said the Otterspot will. I have a stack of 3 “bricks” that charge my iPhone flawlessly (with the case on).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Not satisfied
Verified Purchase:Yes
Have to adjust the phone just as much as other wireless chargers. There is also a strange buzzing sound while not charging the phone and have to unplug the base so it doesn’t make any noise. Base plug does not go all the way in.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2021
Hi there,
We're sorry to hear there's a bizarre buzzing noise coming from your wireless charger. We recommend trying different outlets, charging blocks, or different cords to try and confirm the location of the sound. If you've already done this, please give us a ring at 1-855-688-7269 and our Otters can troubleshoot this further.
Cheers,
OtterBox Customer Service Team
We're sorry to hear there's a bizarre buzzing noise coming from your wireless charger. We recommend trying different outlets, charging blocks, or different cords to try and confirm the location of the sound. If you've already done this, please give us a ring at 1-855-688-7269 and our Otters can troubleshoot this further.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Apple Mom
Verified Purchase:Yes
I am not thrilled with this product. There has been many times that I have placed my iPhone 12 on the platform only to find out that it had not charged in the morning.
The iPhone 12 has to be placed just right on the charging surface in order for it to charge. This was a waste of money.
I would not recommend this product.
The iPhone 12 has to be placed just right on the charging surface in order for it to charge. This was a waste of money.
I would not recommend this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 11, 2020
Hi Apple Mom,
We're so sorry this OtterSpot isn't working out for you.
We're wondering what kind of case you have. This OtterSpot was designed to be compatible with all of our OtterBox cases. We'd like to learn more about your situation so we can dive in with some troubleshooting tips, which should smooth things over. If you're willing to give this one more shot, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." If needed, we can easily set up a warranty!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this OtterSpot isn't working out for you.
We're wondering what kind of case you have. This OtterSpot was designed to be compatible with all of our OtterBox cases. We'd like to learn more about your situation so we can dive in with some troubleshooting tips, which should smooth things over. If you're willing to give this one more shot, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." If needed, we can easily set up a warranty!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fadip
Verified Purchase:Yes
Already returned. They don’t hold a charge. Not much point to them if you have to keep them plugged in. Such a shame, wife and I were looking for the perfect travel charger!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , April 20, 2021
Hi there!
We're sorry to hear that you were having troubles with your OtterSpot Wireless Charging System! It's certainly odd that your batteries weren't holding a charge, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your OtterSpot. If you ever run into issues with an OtterBox product in the future, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you were having troubles with your OtterSpot Wireless Charging System! It's certainly odd that your batteries weren't holding a charge, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your OtterSpot. If you ever run into issues with an OtterBox product in the future, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: clsylvester3
Verified Purchase:Yes
This was a gift for my wife and she loved it. I love the ability to charge additional spots and take them on the go.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DocKool
Verified Purchase:Yes
The Otterbox wireless charging discs are a great idea but unfortunately do not always work. You have to push a button on the disc and align your phone perfectly on them and will sometimes just stop charging your phone and you come back an hour later to a dead phone. I really like Otterbox and wanted this to be a sure thing but unfortunately just not reliable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi there!
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great Customer Service Team, so we'd be more than happy to try and get you helped out. Please don't hesitate to reach out to our CS Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your OtterSpot Wireless Charging System! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great Customer Service Team, so we'd be more than happy to try and get you helped out. Please don't hesitate to reach out to our CS Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com