Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
33
61%of customers recommend this product.
(
102 out of
166)
Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Posted by: HKWS
Verified Purchase:Yes
I’m pretty happy with the pucks because I don’t need a cord to charge my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ronald Emanuel
Verified Purchase:Yes
Works well will definitely recommend and buy as a gift for the holidays
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Great product... but makes annoying noise.
on December 19, 2023
Posted by: uomodelformaggio
I love everything about this product. However, I can't use it due to a VERY annoying high frequency chirping sound that emanates from the device when a phone is charging on it. It is an unbearable noise.
Response from otterbox.comBy Customer Service, December 19, 2023
Hello! We apologize that you are experiencing issues with your OtterSpot Wireless Charging System. It certainly should not be emitting a noise and our Customer Service Team is happy to help you out with either a warranty replacement, which often alleviates any problems, or a return if you would prefer to proceed with that. Please give our CS Team a call at 1-855-688-7269 so we may help!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Plug in charger works good cordless charger doesn't fully charge my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 21, 2024
Hello, Robert! We are so sorry to hear you are experiencing an issue with your battery puck. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Christopher M
Verified Purchase:Yes
It is a pain in the neck. It is slow at charging if you can get it to charge. Unless your phone is PERFECTLY placed on the charging pad (Seriously, you can't be even 1 micron off target), the charging will be interrupted and you have to pick the phone up, wait for it to stop flashing and start again. I think I have been successful at charging completely once or twice out of at least a few dozen attempts.
Also, your picture is misleading. There was only 1 disk sent to me, not 2.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 4, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Wacgray
Verified Purchase:Yes
Great charger! I can use with my otter box case that has attached pop socket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor battery life
on April 12, 2022
Posted by: Eric
I purchased an Otterspot base and two Otterspot batteries when I purchased my iPhone 12 and now one of the batteries refuses to charge up. The other battery charges to full charge but one of them nothing. When it went, it went all at once, not gradually as I expected a battery to go, which leads me to believe that it is a fault in the battery, not just worn out. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 14, 2022
Hey, Eric!
We're sorry to hear that you're having troubles with your OtterSpot battery! We appreciate your feedback about the battery not charging, and we'll be sure to let our design team know about your troubles. In the meantime, feel free to call us at 1-855-688-7269, and we'd be more than happy to troubleshoot these issues with you and get you battery replaced if necessary.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having troubles with your OtterSpot battery! We appreciate your feedback about the battery not charging, and we'll be sure to let our design team know about your troubles. In the meantime, feel free to call us at 1-855-688-7269, and we'd be more than happy to troubleshoot these issues with you and get you battery replaced if necessary.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BobV
Verified Purchase:Yes
The OtterSpot Wireless Charging Base unit has found a permanent home on my desk. It takes up a very small footprint and makes it very easy to top off the charge on my phone. No more fishing for the cable and taking the time to plug in my phone. It is as simple as setting my phone down and the charge begins.
We are a CPA firm and currently we are using the OtterSpot wireless battery in our conference room as a client convenience. In a short period of time we have received great client feedback. So we have decided to add a base station to the conference room so that it is always ready to go. And coupled with the Wireless Battery, more than 1 can charge while we meet.
Excellent product - works well - highly recommend if you are looking to add a little more convenience to your life
I would recommend this to a friend!
Written by a customer while visiting otterbox.com