Customer reviews from otterbox.com
OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Average customer rating
3.4 out of 5
3.4
(180 Reviews)
Open Ratings Snapshot
Rating breakdown 180 reviews
5 Stars
70
4 Stars
27
3 Stars
25
2 Stars
26
1 Star
32
62%of customers recommend this product. 
(
102 out of 165
)
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Customer Reviews for OtterBox - OtterSpot 10W Fast Charge for QI Wireless-Enabled Devices | Color: Black - Black
Customer Rating
3 out of 5
3
Oops
on August 24, 2021
Posted by: CRay
Verified Purchase:Yes
I appreciate the unique and efficient design but I didn’t realize the device would not work for my Apple iPhone 6s.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 25, 2021
You'll definitely need a device that's compatible with wireless charging in order to take advantage of a product like the OtterSpot Wireless Charging System, but just so you know, we also make power cables that can help you keep your iPhone 6s amped up!

https://www.otterbox.com/en-us/n-a/lightning-to-usb-a-cable/78-52643.html#start=1


Have a great day!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Product works but not as expected
on August 26, 2021
Posted by: cw wild
Verified Purchase:Yes
The charger works but it take a min to find the right place to put the device, when that happens the device does not get charge fully. also the battery does not seem to fully charge the phone, it keep it alive but it does not fully charge it. one of the only things that work great is that the Otterbox case are not an issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 30, 2021
Hi there!

We're sorry to hear that your OtterSpot Wireless Charging System is letting you down a little! It's odd to hear that your phone isn't fully charging with your batteries, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Worse charger I’ve ever had.
on September 8, 2021
Posted by: Dragonlady1529
I like Otterbox products and I even have an Otterbox phone case. I ordered this a week ago and it came yesterday . I was excited to have a wireless charger again. I charged it up until all the lights were lit. I had to fiddle around to find the right position. The instruction paper that came with it indicated there should have been another battery to put on top of this one but there wasn’t . I have the iPhone SE 2nd generation and it took forever to charge. 2 hours later it was at 86%( w/ wall charger it would have been done) Also the charger was down to 3 dots when it finally finished charging by the time I woke up this morning it was 1 dot. None of my previous chargers had ever discharged so quickly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 10, 2021
Hi there!

We're sorry to hear about your disappointment with your OtterSpot Wireless Charging Battery! We appreciate your feedback about the charging speed, and we'll be sure to let our design team know about your experience. Keep in mind, if you only bought the battery, or the basic OtterSpot Wireless Charging System package, there will only be one battery included. If you continue having troubles with your OtterSpot, feel free to call us at 1-855-688-7269, and we'll try to get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Makes my activities easier
on September 25, 2021
Posted by: Camping Grammy
Verified Purchase:Yes
I bought the charger this summer for use during a busy camping season and so happy I did! No more taking time to look for a charging site during any group get togethers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Cool little coasters.
on May 4, 2023
Posted by: Bill
Verified Purchase:Yes
Cool little puck, I got the base kit and a spare battery. The wireless is pretty cool and the pack is rugged enough to throw into any bag and take it along. My big gripes are the small capacity and the lack of MagSafe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Necessary accessory
on May 28, 2023
Posted by: R Lewis
Verified Purchase:Yes
Good product. Very much needed as far as I am concerned
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Worth it?
on August 23, 2023
Posted by: TMW2LN
Verified Purchase:Yes
Base works well but the stand alone battery does not hold charge long
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 25, 2023
Hello! We are so glad that the OtterSpot is working well for charging! If you are continuing to experience issues with the battery alone not holding a charge, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Very good, reliable, great quality
on September 9, 2023
Posted by: Chapulin
Works really well, very convenient and it has been reliable for a couple of years now. I read some of the 1-star reviews and those are the same people and write a 1-star Yelp reviews about their upside down pumpkin latte with with almond milk. You do need to make sure the phone picks up charge, not a big deal.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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