Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3.1
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
13
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
1
Don’t buy this
on January 14, 2026
Posted by: James 1984
Garbage I used it two times and it quit working started smoking don’t buy
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 15, 2026
Hello James,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Not good
on January 16, 2026
Posted by: MammaF
from IL
It's great at removing the snow and is lightweight. However, there is no mechanism to direct the snow so it blows back at the user. I'm covered head to toe in snow. So it's not usable.
Written by a customer while visiting snowjoe.com