Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
14
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
1
Don’t buy this
on January 14, 2026
Posted by: James 1984
Garbage I used it two times and it quit working started smoking don’t buy
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 15, 2026
Hello James,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Not good
on January 16, 2026
Posted by: MammaF
from IL
It's great at removing the snow and is lightweight. However, there is no mechanism to direct the snow so it blows back at the user. I'm covered head to toe in snow. So it's not usable.
Written by a customer while visiting snowjoe.com
Customer Rating
1
What a waste of money
on March 16, 2026
Posted by: JMCNJ
from NJ
Don’t waste your money on this piece of crap!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, March 19, 2026
Hello Joseph,
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Written by a customer while visiting snowjoe.com